This hotel should have a 5 star rating ! I stayed here for 7 nights with my mum and we received a 5 star service from the moment we walked in. Expedia had mis-advertised the side sea view double room as having 4 twin beds... which I selected so we could both get plenty of space... the hotel doesn’t have any rooms containing 4 twins so they upgraded us to a room in the prestige area to compensate ! We were all inclusive but mum has allergies and a strict vegetarian so María Vall in Guest Service approaches us and offered to plan meals over the 7 days which chef would prepare separately and serve ! It’s the staff friendliness and professionalism which stands this hotel apart from others. Reception staff were always willing to accommodate any request, wherever you went and sat down in the hotel bar staff would approach and offer a drink or bite to eat, everywhere you looked you would see the hotel being cleaned, it was spotlessly clean ! The minibar was stocked up twice a day, food and drink choice was amazing ! Even a fussy eater would be spoilt fir choice here! Evening entertainment was fabulous and the entertainment staff in the daytime made a lot of effort in going around inviting people to take part, bingo, aqua exercises, yoga, cooking shows, ball games etc. The beach was accessible through gates at the back of hotel in several places and reception helped book various island tours through local companies. All in all this hotel beats any hotel I’ve ever stayed in !