22 Sep 2018 by Denis - Reception
Hello. Thank you for your feedback regardiing your holiday. To try and cover the points raised in order. Unfortunately although every care is take to make sure there are no cockroaches present in your villa, they sometimes can enter or fly into your villa during your holiday. This is be no means connected with cleanliness. Some of the pools do take more cleaning due to surrounding foliage in surrounding garden areas. As you can imagine, the villas are in almost constant use so scheduling in necesary maintenance and redecoration has to be planned. We apologise if the villa was not up to standard, we may have been able to consider a villa move. With regard to the periodic cleaning of the villa, we try to clean the villa at least once during a 10 day stay. We do not provide a daily "hotel style" clean. Air condition although not advertised, is something that we can always look into. Kind regards
17 Jul 2017 by Yolanda - Commercial Dpt.
Thanks for your stay at our villas and thanks also for your review. Despite the contras you remarked, we hope that you enjoyed your holidays here. We also take notice of them to improve our services. We would be very grateful to see you again in Villas Puerto Rubicon. See you soon!
As a guest of Villas Puerto Rubicon, you'll find an outdoor pool, a terrace, and a BBQ. Public spaces have free WiFi. Villas Puerto Rubicon also features multilingual staff, a picnic area, and express check-in. Self parking is free. This 3.5-star Yaiza villa is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Villas Puerto Rubicon offers 2 forms of accommodation with washers/dryers and DVD players. Rooms open to balconies. This individually decorated and furnished accommodation has separate living rooms. Accommodation at this 3.5-star villa has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit, bidets and hairdryers. This Yaiza villa provides complimentary wireless Internet access. LCD televisions come with satellite channels. Additionally, rooms include a safe and coffee/tea makers. Housekeeping is provided on a weekly basis.
Recreational amenities at the villa include an outdoor pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
The front desk is open during the following times:
This property's front desk is open during the following times:
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.