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4.1 out of 5

"Decor in the room was great and bathroom facilities excellent. Only downside was the heat in the room. A fan was provided but didnt make a great deal ... " More

By a verified traveller on Mon 01 Jul 2019

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Standard Apartment, 1 Double Bed, Non Smoking, Kitchenette

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£56* Per night/room 18 Oct - 19 Oct

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking (Canopy Bed)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel Description

The clean rooms at York Pavilion Hotel, Sure Hotel Collection by Best Western get high marks from our customers. During your stay, you'll be within walking distance of McArthur Glen Designer Outlet. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This 3-star hotel has 62 rooms over 3 floors. All rooms offer free WiFi and flat-screen TVs.

  • All rooms offer flat-screen TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests speak favourably about the breakfast and the helpful staff
  • Just a 3-minute drive from McArthur Glen Designer Outlet and 12 minutes from Jorvik Viking Centre
  • Pets welcome for a fee (restrictions apply)

York Pavilion Hotel, Sure Hotel Collection by Best Western ratings based on 13 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for York Pavilion Hotel, Sure Hotel Collection by Best Western

Everyone (9) Couples (3) Family (2)
2 out of 5
Bathroom furbished to a very high standard. One of the worst breakfasts I have ever had. Wasps flying around the bedroom. About 10 ofthem

Posted by on 29 Oct 2019

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1 out of 5

Posted by on 15 Jul 2019

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5 out of 5

Posted by on 2 Jul 2019

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4 out of 5
Decor in the room was great and bathroom facilities excellent. Only downside was the heat in the room. A fan was provided but didnt make a great deal of difference. Staff were very attentive and ambiance top notch.

Posted by on 1 Jul 2019

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5 out of 5

Posted by on 1 Jul 2019

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5 out of 5
Lovely hotel. Outlived my expectations. Staff were really pleasant and helpful too

Posted by on 30 Dec 2018

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5 out of 5
Excellent stay in this beautiful traditional hotel. Our room was spacious and comfortable (superior). The breakfast was fantastic and one of the best hotel ones we have had- hot food cooked to order. The dining areas are beautiful and look out to the lovely gardens. All the staff are very polite and helpful. It takes about 30 minutes to walk into York - which is a lovely walk, particularly if you drop down to the riverside walk. If you are looking for a central location with contemporary decor then this place is not for you. If you appreciate traditional country house decor and love a scenic walk then this place is perfect!

Posted by on 23 Apr 2018

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3 out of 5

Nice building and lovely grounds

The building is beautiful. The outside area also beautiful. It's a 20minute simple walk to the Barbican and the centre of York. The staff at breakfast are certainly ever present. However the adjoining door to the bathroom had merely a hole where the lock was supposed to be, and to open and close it required a large exertion of force. Also, no way to be quiet during the night if sharing the room. There is no sound proofing, and you here every single movement of your neighbors in their room; and as they walk past the noise is something to behold! Also, housekeeping weren't that great judging by the dust and cobwebs. Breakfast was good quality and nice selection of cold buffet and hot food to order. Just a shame they rush you through it. And we weren't taking a leisurely breakfast by any standard. Overall, no I probably wouldn't stay again. The receptionist was rude and abrupt upon arrival, the room was cold on entry, and I had to get up on the night to turn the radiator back up, the lack of privacy to the bathroom and the sound issues....not really worth the nearly £200 I paid.

Posted by , from Lincolnshire on 29 Jan 2018

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4 out of 5

A nice comfortable Hotel

Pros: A lovely old house.
Location: York City Centre. The shops and all the History!
After our visit to the York Panto the room met all our needs. Clean, warm and comfortable with all usual facilities. An excellent breakfast awaited in the morning!

Posted by , from YO42 2HD on 15 Jan 2018

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5 out of 5

Great place to stay and eat

Pros: Pretty much everything.
Location: As I remember the center of York was only a few miles away.
The restaurant and the ambiance was great. Parking is free.

Posted by , from NYC on 21 Apr 2017

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About the York Pavilion Hotel, Sure Hotel Collection by Best Western

Location 45 Main Street, York, England YO10 4PJ

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 0 square feet (0 square metres) and includes conference rooms. A terrace, tour or ticket assistance, and a garden are also featured at the eco-friendly York Pavilion Hotel, Sure Hotel Collection by Best Western. Limited free parking is available on a first-come, first-served basis. This 3-star York hotel is smoke free.

  • 62 guestrooms or units
  • 3 levels
  • 2 buildings
  • 0 sq ft of conference space
  • 0 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • No smoking on site
  • Locker space

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Leeds (LBA-Leeds Bradford) (52.3 km / 32.5 mi)
  • Train station: York Station (3.7 km / 2.3 mi)
  • Parking: Free self parking

Room Amenities

York Pavilion Hotel, Sure Hotel Collection by Best Western offers 62 forms of accommodation with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Bathtub or shower
  • Cots (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 9:30 AM.

Brasserie – This restaurant serves lunch and dinner.

Late-night fare is available from room service (during limited hours).

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 20.00 per accommodation, per stay
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Long-term renters welcome

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The 4 apartments with kitchenettes are located across the road from the main hotel building.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Long-term renters welcome. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of We Care Clean (Best Western) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Long-term renters welcome
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • Number of children who can stay for free – 2
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: GBP 14.95 per person (approximately)
  • Pet fee: GBP 20.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Pavilion Hotel
  • Best Western Pavilion Hotel York
  • Best Western Pavilion York
  • Best Western York Pavilion
  • Best Western York Pavilion Hotel
  • Pavilion Hotel York
  • Pavilion York
  • York Best Western Pavilion Hotel
  • York Pavilion
  • York Pavilion Hotel
  • York Best Western
  • Best Western Pavilion
  • Best Western York Pavilion Hotel
  • York Pavilion Hotel, Sure Hotel Collection by Best Western York
  • York Pavilion Hotel, Sure Hotel Collection by Best Western Hotel

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.