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"The room needs an upgrade. Very tired and outdated room. There was a smell coming from the bathroom. " More

By a verified traveller on Sat 19 Oct 2019

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Family Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Room, 1 Double Bed (Cosy Room)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Double Bed (Duplex)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the sightseeing around DoubleTree by Hilton York. During your stay, you're just a quick walk from Shambles. Features include free WiFi in public areas, plus a restaurant and a 24-hour fitness centre. This 4-star hotel has 143 rooms over 4 floors. Each room includes amenities such as free WiFi and a TV.

  • Air-conditioned rooms with 24-hour room service, TVs and coffee/tea makers
  • Free WiFi
  • Enjoy local cuisine while dining at The Yorkshire bar & grill
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and luggage storage
  • On-site recreation includes a 24-hour fitness centre
  • Guests have good things to say about the accommodation for the spaciousness and overall comfort
  • Within a 10-minute walk of Shambles and York Minster

DoubleTree by Hilton York ratings based on 31 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton York

Everyone (8) Business (3) Couples (12) Family (2) Friends (4) Other (1)
3 out of 5
The room needs an upgrade. Very tired and outdated room. There was a smell coming from the bathroom.

Posted by on 19 Oct 2019

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4 out of 5

Posted by on 13 Oct 2019

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4 out of 5

Posted by on 26 Mar 2019

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3 out of 5

Posted by on 25 Mar 2019

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4 out of 5
Nice hotel close to the city centre and facilities

Posted by , from Redcar on 30 Oct 2018

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Comment from Hotel Management

30 Oct 2018 by Matthew

Der G, What a great review. We thank you for staying with us and apprentice your very positive feedback. All our staff geared towards making your stay a special and unforgettable experience. We look forward to welcome you back to Double Tree by Hilton York in the near future. Kind Regards Matthew Gundy Operations Manager

4 out of 5

Nice, clean hotel close to city centre

Decent hotel that is within walking distance of the cit centre. There isn't an onsite car park but there is one about 3-4minute walk from the hotel which is secure overnight. I stayed at the hotel for a conference at the university and was very easy to get to in the morning even during the rush hour traffic.

Posted by on 26 Mar 2018

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Comment from Hotel Management

26 Mar 2018 by Matthew Rose, Duty Manager

Good morning Shay, thank you for completing the review regarding your recent stay with us at our property. Your business is important to us and we value the feedback, so we can keep delivering high standards of service and improve the overall experience in the future. Thank you for the high rating. We very much appreciate it. I am very pleased to hear the location of the Hotel was convenient for your needs. I do hope that you had a great time in the city of York, again, many thanks and hope we can welcome you back in the future. Kind regards, Matthew Rose, Duty Manager.

3 out of 5

Good location

Nice hotel, good location, room facing Main Street very noisy, bathroom can be improve, staff was brilliant, nice breakfast, good quality/ good price.

Posted by on 19 Mar 2018

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Comment from Hotel Management

21 Mar 2018 by Matthew Rose, Duty Manager.

Good morning, Thank you for the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Due to the proximity of our Hotel to the surrounding road networks there can be occasions when city centre traffic is more audible. We do endeavour to create the best experience for our guests to ensure your stay with us exceeds the standards you expect. Based on this if any of our guests feel unhappy with any part of their stay we are more than happy to suggest alternative rooms or rectify issues that may occur. Overall, I hope you had a lovely time visiting York and all it has to offer. Thanks again and hope you will be back with us so we can provide you with a superior service. Kind regards, Matthew Rose, Duty Manager.

4 out of 5

Great location

Lovely hotel close to the centre, easy walking distance to all York has to offer! Newly decorated, so a clean bright feeling! Comfortable, clean rooms and great breakfast! We go back here as it's so central, fairly priced and the staff are lovely!

Posted by , from lancashire on 5 Aug 2017

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4 out of 5

Fantastic loacation but no parking on site

Lovely hotel in a brilliant location, only 2 mins into York's centre. Room was a bit of a mission to get to as we were out on the balcony rooms, so had to drag our luggage up stairs as there were no lifts, we were however asked if we needed a hand. Stayed in room 49, lovely, modern and spacious, very clean apart from the dust on the wooden beams. Would recommend this hotel if you dont mind parking in a council car park (£12/day not the advertised £5) and walking 2 mins to hotel. There is space to park in order to get your bags out and put them in your room before parking down the road.

Posted by on 23 Dec 2015

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4 out of 5

2 Day Stay

Ideal to visit York. No need to use car all sites close at hand by walking. Good hotel friendly staff would use again.

Posted by on 16 Dec 2015

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About the DoubleTree by Hilton York

Location St Maurices Road, York, England YO31 7JA

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business centre. Public spaces have free WiFi. There are 4 meeting rooms available. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the eco-friendly DoubleTree by Hilton York. Smoking is allowed in designated areas at this 4-star York hotel.

  • 1 building
  • 143 guestrooms or units
  • 4 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available , Offsite parking reservations required

Transport

  • Airport: Leeds (LBA-Leeds Bradford) (51 km / 31.7 mi)
  • Train station: York Station (1.6 km / 1 mi)

Room Amenities

DoubleTree by Hilton York offers 143 forms of accommodation with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually decorated. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, designer toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Coffee maker
  • Shower and tub combination
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.

DoubleTree by Hilton York has a restaurant serving breakfast, lunch, dinner and light fare.

Yorkshire Cafe – This café specialises in local cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of CleanStay (Hilton) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay for free – 2
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 14.95 for adults and GBP 7.50 for children (approximately)
  • Nearby parking fee: GBP 13 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Monkbar Hotel York
  • Monkbar York
  • Monkbar
  • Hotel Monkbar
  • DoubleTree by Hilton York York
  • DoubleTree by Hilton York Hotel
  • DoubleTree by Hilton York Hotel York

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.