30 Oct 2018 by Matthew
Der G, What a great review. We thank you for staying with us and apprentice your very positive feedback. All our staff geared towards making your stay a special and unforgettable experience. We look forward to welcome you back to Double Tree by Hilton York in the near future. Kind Regards Matthew Gundy Operations Manager
26 Mar 2018 by Matthew Rose, Duty Manager
Good morning Shay, thank you for completing the review regarding your recent stay with us at our property. Your business is important to us and we value the feedback, so we can keep delivering high standards of service and improve the overall experience in the future. Thank you for the high rating. We very much appreciate it. I am very pleased to hear the location of the Hotel was convenient for your needs. I do hope that you had a great time in the city of York, again, many thanks and hope we can welcome you back in the future. Kind regards, Matthew Rose, Duty Manager.
21 Mar 2018 by Matthew Rose, Duty Manager.
Good morning, Thank you for the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Due to the proximity of our Hotel to the surrounding road networks there can be occasions when city centre traffic is more audible. We do endeavour to create the best experience for our guests to ensure your stay with us exceeds the standards you expect. Based on this if any of our guests feel unhappy with any part of their stay we are more than happy to suggest alternative rooms or rectify issues that may occur. Overall, I hope you had a lovely time visiting York and all it has to offer. Thanks again and hope you will be back with us so we can provide you with a superior service. Kind regards, Matthew Rose, Duty Manager.
There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business centre. Public spaces have free WiFi. There are 4 meeting rooms available. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the eco-friendly DoubleTree by Hilton York. Smoking is allowed in designated areas at this 4-star York hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Offsite parking discounted rates available , Offsite parking reservations required
DoubleTree by Hilton York offers 143 forms of accommodation with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually decorated. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, designer toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.
DoubleTree by Hilton York has a restaurant serving breakfast, lunch, dinner and light fare.
Yorkshire Cafe – This café specialises in local cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
24-hour room service is available.
Recreational amenities at the hotel include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of CleanStay (Hilton) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.