"Two rooms for two nights. Beautiful new rooms and unusual arts and crafts designed interior. Parking also available which in York is s bonus..A quir ... " More

By a verified traveller on Mon 26 Mar 2018

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Hotel Description

Our customers tell us that they enjoy the public transport around Elmbank Hotel & Lodge – part of The Cairn Collection. During your stay, you're just a quick walk from Bar Convent Museum. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This 3-star hotel has 63 rooms over 2 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • All rooms offer flat-screen TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include luggage storage
  • Guests speak favourably about the WiFi and the central location
  • 12 minutes by foot from York Racecourse and a 2-minute drive from York Dungeon

Courtyard Classic

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£38* Per night/room 22 Sep - 23 Sep

House Superior Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lodge Attic

Bed Count 2 King Beds Maximum Occupancy 4 Max

Lodge Classic

Bed Count 1 King Bed Maximum Occupancy 2 Max

House Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

House Classic

Bed Count 1 King Bed Maximum Occupancy 2 Max

Elmbank Hotel & Lodge – part of The Cairn Collection ratings based on 13 verified reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Elmbank Hotel & Lodge – part of The Cairn Collection

Everyone (4) Couples (5) Family (2) Other (2)
4 out of 5

Lovely new rooms beautiful arts and crafts decor

Two rooms for two nights. Beautiful new rooms and unusual arts and crafts designed interior. Parking also available which in York is s bonus..A quirky experience and not your usual hotel stay. But would book again.

Posted by on 26 Mar 2018

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Comment from Hotel Management

10 Apr 2018 by Kerri

Thank you for taking the time to leave your review and are happy you had an enjoyable stay we do hope to see you again soon!

3 out of 5

nasty female manager

Pros: Location.
Cons: The manageress attitude.
Location: Close to everything.
Clean room, new bathroom, tv to small, 2 beds shoved together but advertised as kingsize, room smell of old ladies perfume. The car park is now a building site and parking now a nightmare, when asked if we could park our car in various places the witch from the east (manager) growl "NO", every time, i tried to explain that i only booked because of the private parking but i just got a nasty stare before she growled "IT'S LIMITED PARKING" and walked off, a great welcome to the hotel i must say. All the other staff were friendly, polite & helpful. Because of her we will not be returning.

Posted by on 18 Mar 2018

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1 out of 5
Rooms need refurbishing. Old and dirty. Not clean at all. One staff member on reception had no customer care experience. The way she talked to a Indian gentleman was disgusting. All he did was parked his car in the wrong place around the back of the hotel, and when he asked if it was ok to park there, she was unbelievably rude to him. To be honist, his endlish wasn’t bad at all and far better spoken than hers. (She had black hair/50ish. Sorrry didn’t see her name) Anyway definitely give this very poor hotel a miss.

Posted by on 2 Nov 2017

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2 out of 5

Tired, run down and neglected

The hotel is tired, run down and in need of upgrading. The room was cramped, no hot water, tiny shower, no clean towels given after servicing of the room, poor breakfast.

Posted by , from Edin on 19 Dec 2016

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5 out of 5

Very satisfied

Stayed here for a night whilst travelling the country, very nice hotel, very friendly and helpful staff, 10 mins walk from the train station, 15 mins to city centre, enjoyed it so much we stayed a 2nd night.

Posted by on 16 Jul 2015

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3 out of 5

Average price everage quality

Nice view, not excellent but good value for money !

Posted by on 26 Mar 2015

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4 out of 5

New to York? Good location.

Visiting for 3 days - within easy walking distance to centre of city. Receptionist very helpful with distances and times to drive, e.g. to Whitby. Pleasant walk to racecourse across the road. Traffic a bit noisy but room very pleasant with high ceilings, large windows and everything we needed. Main hallway with winding staircase to upper floor is exceptionally beautiful. Good value.

Posted by on 14 Aug 2012

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4 out of 5

work reunion

The hotel was clean and comfortable and would highly recommend it

Posted by on 24 Jul 2012

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2 out of 5

The staff ruined it

Customer service and service with a smile seriously lacking. Room was not ready until nearly an hour after the check-in time and we received no apology we were just herded to the bar to buy drinks. Bank Holiday lie in ruined by the cleaners hoovering from 7am. If returning late after last orders at the pub expect a long wait at the doorstep.

Posted by on 2 Jun 2011

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1 out of 5

A bad experience.

The broadband of this hotel is very bad.The room was also very small and the whole hotel is to old. The low price is the only good point i can find.

Posted by on 1 Oct 2010

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About the Elmbank Hotel & Lodge – part of The Cairn Collection

Location The Mount, York, England YO24 1GE

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Elmbank Hotel & Lodge – part of The Cairn Collection also features coffee/tea in common area and room service (during limited hours). This 3-star York hotel is smoke free.

  • 63 guestrooms or units
  • 2 levels
  • 2 buildings
  • Dining venue
  • Bar or lounge
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Leeds (LBA-Leeds Bradford) (50.6 km / 31.4 mi)
  • Train station: York Station (1.1 km / 0.7 mi)
  • Parking:

Room Amenities

Elmbank Hotel & Lodge – part of The Cairn Collection offers 63 forms of accommodation with a safe and complimentary bottles of water. Flat-screen televisions come with satellite channels. Bathrooms include complimentary toiletries and a hairdryer. This York hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk

Food & Drink

Leetham's Restaurant – This restaurant serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Debit cards

Hotel Names

  • Elmbank
  • Elmbank Hotel
  • Elmbank Hotel York
  • Elmbank York
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.