- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service. Credit to the brand and group of hotels
Book online or call:020 3788 4841
2 restaurants, 2 bars/lounges and a fitness centre are available at this smoke-free hotel. Additionally, WiFi in public areas, valet parking and 24-hour room service are on-site. All 131 rooms provide sofa beds, 24-hour room service and wireless Internet access (surcharge). Guests will also find wired Internet (surcharge), Smart TVs and premium bedding.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
We booked to stay here through a booking site, the criteria being free wifi, parking & breakfast included. I contacted the hotel the week beforehand to say would it be at all possible to use the parking earlier and wander around York while we waited for our room and was told that this was absolutely no trouble at all. We arrived around 11, the car was Valet parked and the receptionist stated that she would send a text when the room was ready, which never did arrive. So when we went back at 1930 hours we hoped it was ready then, which it was, thankfully. The room was clean enough but travellers beware, the bed is quite vicious. The mattress is comfortable but the wooden frame is wider all round and both of us scraped our legs walking past which led to a couple of vocal 'Ouches' The real upset for us came the following morning, we had to be up early for a long drive, and it's quite a miserable affair having a cold shower at 0700. I rang reception to enquire and was told that it had been off for about an hour but maintenance were working on it. Breakfast was perfectly fine, though the hot food was a little cool but plentiful and fresh all the same. there is plenty of choice, cold meats/cheeses, cooked breakfast items, fruit, yogurt, muffins/pastries, cereals, crumpets, muffins, plus juices, water, tea & coffee. At checkout reception had made a note of my call about the water but because I had booked through a booking site they said they were unable to offer me any refund.