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"45 min walk out of York. Quite old hotel. Understaffed - poor staff running around trying to do everything they could " More

By a verified traveller on Mon 18 Apr 2022

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Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£54* Per night/room 2 Oct - 3 Oct

Standard Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 2 Single Beds (Walk-In Shower)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Premium Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us they enjoy Holiday Inn York, an IHG Hotel's good location. During your stay, you're just a quick walk from Goddards Garden. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Junction Restaurant
  • English breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front-desk safe and meeting rooms
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Steps from Goddards Garden and 15 minutes on foot from York Racecourse
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Holiday Inn York, an IHG Hotel ratings based on 11 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn York, an IHG Hotel

Everyone (2) Couples (5) Family (3)
3 out of 5
45 min walk out of York. Quite old hotel. Understaffed - poor staff running around trying to do everything they could

Posted by on 18 Apr 2022

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4 out of 5
Great complimentary amenities provided upon request. Clean and comfortable room. Just a couple of things would have made it perfect: our room bin wasn’t changed one day, the radiator was difficult to turn down and the telephone wasn’t working.

Posted by on 18 Apr 2022

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4 out of 5
Friendly staff from reception, room service to restaurant and bar throughout our stay. Bathroom would have preferred hand gel soap to a bar of soap. Bottom of door inside and out flaking paint at the bottom. Kettle in room looking ‘old’ dirty around spout so could do with replacing. Bed very comfortable.

Posted by on 6 Nov 2021

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Comment from Hotel Management

14 Nov 2021 by Darren

Thank you for your valuable feedback which will be shared with our team. We hope to welcome you again soon

4 out of 5
Free parking and regular bus service into York. Well located.

Posted by on 7 Jan 2020

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Comment from Hotel Management

8 Jan 2020 by Guest Services

I am pleased that you had a great stay with us, your comments have been passed along and we hope to have the pleasure of welcoming you back again soon.

3 out of 5
Bedroom needed a deep clean. Shower drain was easy for my son to lift off and was disgusting be underneath. We stayed for 2 nights but all they did on 1 at night was make bed and empty bins. Glasses weren't taken away etc

Posted by on 28 May 2019

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5 out of 5
Lift very small and old property not appealing from outside

Posted by on 6 Apr 2019

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3 out of 5

Posted by on 19 Mar 2019

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4 out of 5
a very good start the receptionist was first class and the stay was great

Posted by on 25 Jan 2019

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5 out of 5

Excellent hotel close to York

Pros: Pleasant and efficient staff car parking space spacious and clean room
Location: Hotel is set back from main road surrounded by trees etc. Very close to York Race track Short taxi ride to town centre at a cost of £6-8.00
One night stay for a family function, very efficient check in spacious car parking at rear of hotel. Room was spacious and very clean with all amenities that you would expect. Room kitted out with comfortable furnishings. Excellent buffet style breakfast for a reasonable fee in comfortable surroundings. Our stay was on a Saturday night, the hotel is set back from the main road, we had a good undisturbed nights sleep, no guest noise, no slamming doors etc, what more can you ask for.

Posted by , from Kent on 14 May 2018

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4 out of 5

Ideally situated for a short break

Free parking near the city centre is a real bonus. Local buses are quite frequent and are free if you have a pass. Hotel is quite adequate and staff are helpful. Quite noisy on Saturday night - parents leaving children to run about unsupervised. It's what you'd expect of a major chain hotel.

Posted by on 3 Apr 2013

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About the Holiday Inn York, an IHG Hotel

Location Tadcaster Road, York, England YO24 1QF

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A terrace, multilingual staff, and a garden are also featured at the business-friendly Holiday Inn York, an IHG Hotel. Free self parking is available. This 3.5-star York hotel is smoke free.

  • 148 guestrooms or units
  • 5 levels
  • 2300 sq ft of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: York (QQY-York Train Station) (2.6 km / 1.6 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn York, an IHG Hotel offers 148 accommodations with minibars and free newspapers. A pillow menu is available. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit and hairdryers. This York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Pillow options
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.

Junction Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 10 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and Eurocard. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorisation
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night
  • Cash Breakage deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 16.95 per person (approximately)
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel York
  • Holiday Inn York
  • York Holiday Inn
  • Holiday Inn York Hotel York
  • Holiday Inn York Hotel
  • Holiday York
  • Holiday Inn York
  • York, An Ihg Hotel York
  • Holiday Inn York an IHG Hotel
  • Holiday Inn York, an IHG Hotel York
  • Holiday Inn York, an IHG Hotel Hotel
  • Holiday Inn York, an IHG Hotel Hotel York

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.