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"Lovely bar area. Comfy room. Friendly staff. Nice pool. " More

By a verified traveller on Thu 16 Sep 2021

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Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£80* Per night/room 31 Oct - 1 Nov

Superior Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Double Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Junior Suite, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Novotel York Centre. During your stay, you're just a quick walk from York Barbican. Free WiFi in public areas, an indoor pool and a restaurant are available. Built in 1986, this 4-star hotel has 146 rooms over 4 floors. Enjoy your stay with amenities like free WiFi and digital TV channels in each room.

  • Air-conditioned rooms with digital TV, fridges and coffee makers
  • Free WiFi
  • Enjoy international cuisine while dining at Gourmet Bar
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, meeting rooms and conference space
  • Guests speak favourably about the clean guestrooms and the area's walkability
  • Just a 4-minute walk from York Barbican and 12 minutes on foot from Shambles
  • Pets welcome for a fee

Novotel York Centre ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel York Centre

Everyone (5) Couples (6) Family (4)
1 out of 5
We asked to check in early, we were offered an upgrade for £15 extra on top of £14 for parking. We accepted the upgrade to discover when we checked into the room we had paid for 2 bottles of water and a coffee machine which neither was in the room. We were running late to a christening and spoke to the front of house reception staff who were incredibly rude and basically stood and argued with us in reception to say we had a executive room, however they had not got round to popping in the two bottles of water and the coffee machine, so basically they will trick you into a upgrade in reception for an extra £15 which is two bottles of water and a nespresso coffee machine which neither was in the room. Absolute disgusting customer service with the female manager with short black heat being completely argumentative and showing no compassion. The house keeping staff were more polite and professional. I would not stay here again, £300 for one night was ridiculous, we should have booked the Malmaison. I was born in York and coming home for my nieces Christening and it put a really bad cloud on the morning. I own my own business and if one of my staff spoke to one of my "paying" customers they was she did I would be mortified. There also was an American guy checking is at the same time, his suite was not available and they had to downgrade him. Novohotel, sort your Reception staff out. You should not use the term "upgrade" its misleading, especially for two bottles of water extra.

Posted by on 18 Oct 2021

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5 out of 5
Lovely bar area. Comfy room. Friendly staff. Nice pool.

Posted by on 16 Sep 2021

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4 out of 5
nice hotel & good location for city. not happy with paying for disabled car parking. never did before.

Posted by , from notts on 17 Mar 2020

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4 out of 5

Posted by on 12 Feb 2020

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3 out of 5
Stayed in a deluxe room. No alternative pillows offered and the ones provided weren't comfortable at all.

Posted by on 2 Feb 2020

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5 out of 5

Posted by on 29 Jan 2020

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2 out of 5
The childrens beds were not made on our arrival. Staff tried to make them whilst we were in the room. Every mattress thatvwas brought in was soiled in urine, blood or other stains. It took 4 mattresses before staff could find a relatively clean mattress Why are the matresses not covered in waterproof sheets? I did not dare check my matress in fear of what was on it but spens the whole night on top of the bedding

Posted by on 13 Jan 2020

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5 out of 5
very good hotel in a good are ideal for city centre. drink prices in bar expensive

Posted by on 10 Dec 2019

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4 out of 5
Staff were friendly, hotel was near the centre, room was big however requested a baby travel cot saves us bringing ours in the car, and it came in awful condition and had like no mattress therefore my baby could not even sleep in it. Had to sleep in her pram over night.

Posted by on 14 Oct 2019

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5 out of 5
Stayed in a deluxe room overlooking the river. The room was of a very high standard and would highly recommend

Posted by on 3 Aug 2019

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About the Novotel York Centre

Location Fishergate, York, England YO10 4FD

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2153 square feet (200 square metres) and includes conference rooms. An indoor pool, a terrace, and multilingual staff are also featured at the eco-friendly Novotel York Centre. For a fee, parking is available. This 4-star York hotel is smoke free.

  • 1 building
  • 146 guestrooms or units
  • 4 levels
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Built in 1986
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: York Station (1.7 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel York Centre offers 146 forms of accommodation with laptop-compatible safes and coffee/tea makers. Televisions come with digital channels. Bathrooms include a combined bath/shower unit and hairdryers. This York hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Television
  • Digital channels
  • Fridge
  • Coffee maker
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Iron and ironing board available
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Gourmet Bar – This restaurant specialises in international cuisine. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 4:30 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 13 per pet, per nightService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 13.95 per person (approximately)
  • Self-parking fee: GBP 15 per night
  • Pet fee: GBP 13 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel York Centre Hotel
  • Novotel Hotel
  • Novotel Hotel York Centre
  • Novotel York Centre
  • Accor York Centre
  • Hotel Novotel York
  • Novotel York Centre Hotel York
  • York Novotel
  • Novotel York Centre York
  • Novotel York Centre Hotel
  • Novotel York Centre Hotel York

You should know

  • Pool access available from 7:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.