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3.7 out of 5

"Very welcoming, dog friendly, great menu and cooking, artists for sale on the walls, comfortable, good parking: old favourite! Excellent value - Rat ... " More

By a verified traveller on Mon 29 Apr 2019

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Hotel Description

Our customers tell us they can't get enough of The Black Swan Hotel's central location. During your stay, you're just a quick walk from North York Moors National Park. You'll find features such as free breakfast and free WiFi in public areas, plus a restaurant. This 4-star hotel has 45 rooms. Each room includes amenities such as free WiFi and digital TV channels.

  • All rooms offer 24-hour room service, digital TV and coffee/tea makers
  • Free full breakfast offered
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Services include dry cleaning/laundry, a porter and luggage storage
  • Guests praise the central and quiet location
  • Steps from North York Moors National Park and Helmsley Arts Centre
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Standard Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£139* Per night/room 12 Aug - 13 Aug

Deluxe Double or Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

The Black Swan Hotel ratings based on 3 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Black Swan Hotel

Everyone (2) Family (1)
4 out of 5
Very welcoming, dog friendly, great menu and cooking, artists for sale on the walls, comfortable, good parking: old favourite! Excellent value - Rather tired, dowdy decor, school passages, yucky bowl of dirty glass beans on dinner table (!)

Posted by on 29 Apr 2019

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3 out of 5

Over priced, needs investment.

Good ... check-in, breakfast, location. Bad ... room standard, cost of bar drinks, cost.

Posted by , from Lancs on 3 Oct 2017

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4 out of 5

Nice hotel in pleasant market town

Pros: The location, the pleasant staff who were always happy to assist with information. The fire in the lounge on wet days . Pleasant dining room .
Cons: Parking is up a lane. Infront of hotel not always available even with a blue badge. No lift , steep stairs.
Location: Helmsley good centre for attractions including Whitby and the Moors. Craft centres, glass and pottery studios . Captain Cook Museum is superb
Pleasant stay, the hotel has a good feel and the staff very friendly and helpful. Really Yorkshire ! The lounge and Bar are comfortable rooms to relax in .

Posted by , from Midlands on 4 Jul 2017

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Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. Public spaces have free WiFi. The business-friendly The Black Swan Hotel also features multilingual staff, a garden, and coffee/tea in common area. This 4-star York hotel is smoke free.

  • 45 guestrooms or units
  • Full breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Durham (MME-Teesside Intl.) (63.2 km / 39.3 mi)

Room Amenities

The Black Swan Hotel offers 45 forms of accommodation with complimentary bottles of water and coffee/tea makers. Digital televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • Television
  • Digital channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom

Food & Drink

Guests are served a free full breakfast.

The Black Swan Hotel has a restaurant on site.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:30 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per day.

Pet Policy

  • Pets: GBP 10 per pet, per stay
  • Only dogs are allowed
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser

Contactless check-out is available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-out is available.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 10 per pet, per stay
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Black Swan Hotel York
  • Black Swan Hotel
  • The Black Swan Hotel York
  • The Black Swan Hotel Hotel
  • The Black Swan Hotel Hotel York
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.