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"Its in a quiet area but its needs a bit of refurbishing and upgrade. ACs are kept at a fixed temperature! I couldn't set it more colder " More
20 Oct 2021 by sls mng
Dear Harri, I am glad to read that you have overall had a positive experience and thank you for sharing your comments. I have discussed your comments with the relevant department heads to improve this for the future. We take particular pride in ensuring that even the smallest details are taken care of. Thank you so much for your feedback, and we look forward to hosting you again. Kind regards . Your team at the Laguna hotel Zagreb.
19 Jun 2019 by Marijana
Dear ! Thanks for you review. We are sorry but for this time of the year it was very hot, we try to improve our air condition system . sales department
10 Oct 2016 by sales manager
Dear DeLI, I regret for the delayed response . Thank you for providing us with your feedback about your recent stay in our hotel. I regret to learn you did not experience the service levels that you may expect from us. I have discussed your comments with the relevant department heads to improve this for the future. We take particular pride in ensuring that even the smallest details are taken care of, which we unfortunately did not achieve during your stay. With regards, Mr. Zeljko Mandaric, head of sales and marketing
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 170 square feet (16 square metres) and includes conference space. A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Laguna. Parking is available for a fee. This 3-star Zagreb hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access - wireless
Self parking (surcharge)
Hotel Laguna offers 166 accommodations. Beds feature pillowtop mattresses. Digital televisions are provided. Bathrooms include a combined bath/shower unit. This Zagreb hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.
Hotel Laguna has a restaurant on site.
Room service (during limited hours) is available.
A hosted evening meal is available for a surcharge daily. Reservations are required.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC), Croatian Tourism Association (HUT - Croatia) and COVID-19 Guidelines (WHO).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
