4.2 out of 5

"The stay was pleasant and the hotel is located very close to the centre which makes it very convenient. " More

By a verified traveller on Sat 06 Jan 2018

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Hotel Description

Our customers tell us they enjoy Palace Hotel's central location. During your stay, you'll be connected to the convention centre and just a quick walk from Ban Jelacic Square. Free breakfast, free WiFi in public areas and a restaurant are available. Built in 1907, this 4-star hotel has 122 rooms over 4 floors. Enjoy your stay with amenities like free WiFi and an LED TV in each room.

  • Air-conditioned rooms with LED TVs, minibars and room service (during limited hours)
  • Free buffet breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a fitness centre
  • Guests like the bar and restaurant
  • Within a 10-minute walk of Ban Jelacic Square and Croatian National Theatre
  • Airport drop-off and local-area shuttle service available for a fee
  • Pets welcome for a fee

Double Room (Queen)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Comfort Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max


Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Palace Hotel ratings based on 16 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Palace Hotel

Everyone (14)
4 out of 5
The location of this property is very convenient just minutes' walk from tram stops and is also close to many sight-seeing spots. The front desk staff were friendly and helpful. The breakfast was good but could be a bit generous offering few more fresh fruits. We liked our room which was clean and quiet. The pillow was too soft though.

Posted by , from Aberdeen Scotland on 11 Apr 2019

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4 out of 5

Decent hotel and close to the centre

Pros: Comfortable rooms, pleasant and very helpful staff
Cons: Please please please have a kettle in the room to allow guests to make tea or coffee.
Location: Close to the centre
The stay was pleasant and the hotel is located very close to the centre which makes it very convenient.

Posted by , from UK on 6 Jan 2018

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5 out of 5

A sophisticated hotel in perfektionisti location

Hotel Palace has been our favorite over 10 years. Architecturally a cultural heritage building, modern facilities, great personnel, fine breakfast. Thanks for our latest stay!

Posted by , from helsinki on 16 Apr 2017

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5 out of 5
Hervorragendes Hotel im Herzen der Hauptstadt, umgeben von unzähligen historischen Gebäuden aus der K&K Zeit. Auch Museen und vielen anderen Sehenswürdigkeiten.

Posted by on 13 Jan 2019

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5 out of 5
Lage ist Top, Personal sehr freundlich , wir kommen wieder

Posted by on 8 Jan 2019

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Comment from Hotel Management

10 Jan 2019 by Durdica

Dear Sir or Madam, Thank Yo very much for kind feedback! With best regards, Durdica Podgornik, Reservation Department

3 out of 5
Hotel 4 stelle ma pochi comfort. Parcheggio insistente

Posted by on 31 Dec 2018

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5 out of 5
Au centre de la ville. Grandes chambres super bien équipées. Très propres. Personnel souriant , professionnel , et à l'écoute des moindres désirs .

Posted by on 15 Dec 2018

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5 out of 5
Super hôtel, personnel plus que professionnel ,chambre grande et très propre

Posted by on 29 Nov 2018

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4 out of 5
Erinomainen sijainti, ihana suihku, hyvä vuode, monipuolinen aamiainen ja viihtyisä aamiaishuone,lämpimät tilat, palvelu ystävällistä ja nopeaa.

Posted by , from Joensuu on 26 Oct 2018

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3 out of 5

Super Lage

Pros: Die Lage, grösse des Zimmers
Cons: Die Steckdosen fallen fast auseinander. Im Bad riecht man das Abwasser. Kaffee und Tee zum selber machen im Zimmer.
Location: Das Hotel ist an sehr guter Lage zwischen Hauptbahnhof und Trg Bana Jelacica. In ein paar Gehminuten ist man im Zentrum.
Städtereise, zwei Einzelzimmer gebucht. Das Hotel ist zentral gelegen und die Lage ist optimal sowohl zu Fuss wie mit dem ÖV.

Posted by on 25 Nov 2017

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Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 1722 square feet (160 square metres) and includes conference centres. A fitness centre, spa services, and a terrace are also featured at the business-friendly Palace Hotel. A shuttle from the hotel to the airport (available 24 hours) and an area shuttle are available for a fee. For a fee, the property may offer extended parking privileges after check-out. This 4-star Zagreb hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 4 levels
  • 1722 sq ft of conference space
  • 160 sq. m of conference space
  • Built in 1907
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi


Parking (limited spaces)


  • Airport: Zagreb (ZAG) (16.4 km / 10.2 mi)
  • Train station: Zagreb Central Station (0.4 km / 0.3 mi)
  • Property shuttles: Airport drop-off and area shuttle
  • Parking:

Room Amenities

Palace Hotel offers 122 forms of air-conditioned accommodation with minibars and a safe. LED televisions come with satellite channels. Bathrooms include complimentary slippers, complimentary toiletries and a hairdryer. This Zagreb hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served a free buffet breakfast daily from 6:30 AM to 10 AM.

Palace Hotel has a restaurant serving breakfast only.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Downhill skiing nearby

Spa Services

  • Massages

Hotel Policies


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for HRK 185.0 per day.


  • Pets: HRK 160 per pet, per night


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • 24-hour check-in


Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and may not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: HRK 10 per person, per night for adults; HRK 5 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: HRK 200 per vehicle
  • Pet fee: HRK 160 per pet, per night
  • Late check-out fee: HRK 400 (subject to availability)
  • Rollaway bed fee: HRK 185.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palace Hotel Zagreb
  • Palace Zagreb

You should know

  • Palace Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.