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Alpenhotel Fleurs de Zermatt

4-star property
Unterer Mattenweg 41, Zermatt, VS 020 3788 4841
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4.5 out of 5
Excellent!
See all 34 ebookers Reviews

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Classic Double Room, Mountain View

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£171* Per night/room 9 Dec - 10 Dec

Standard Single Room, Mountain View

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Deluxe Double Room, Balcony, Mountain View (Matterhorn)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, 2 Bedrooms, Balcony, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room, Mountain View (Style)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Junior Suite, Balcony, Mountain View (Matterhorn)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the free breakfast at Alpenhotel Fleurs de Zermatt. During your stay, you're just a quick walk from Matterhorn Ski Paradise. Free WiFi in public areas, a full-service spa and an indoor pool are available. This 4-star hotel has 38 rooms. Each room includes amenities such as free WiFi and a flat-screen TV.

  • All rooms offer flat-screen TVs, premium bedding and espresso makers
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Take a swim in the indoor and outdoor pools
  • Indulge with massages, reflexology or body treatments at Fleurs Vita
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the pool
  • Just a 1-minute drive from Zermatt-Furi Gondola and 13 minutes from Charles Kuonen Suspension Bridge

Alpenhotel Fleurs de Zermatt ratings based on 34 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Alpenhotel Fleurs de Zermatt

Everyone (16) Couples (8) Family (5)
3 out of 5
Ich und meine Mutter sind von Brasilien gekommen( 09.09.2021 ) und bis jetzt haben wir kein Problem gehabt aber dort haben wir Problem mit covid Zertifikat gehabt. Sie ist mit astrazenaca geimpft, 2 mal. In der hotel ist nicht anerkannte worde ! Habe wir müssen 45 Franken für ein Corona tst müssen zahlen. Das hat uns enttäuscht!

Posted by , from Winterthur on 2 Nov 2021

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5 out of 5
Wir waren für 3 Nächte da und haben uns pudelwohl gefühlt. Super Personal, sehr sauber, wunderschöne Zimmer und ein mega feines Morgenbuffet. Sehr empfehlenswert!

Posted by on 23 Aug 2021

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5 out of 5
Wunderschönes Hotel mit excellentem Spa-Bereich. Super Frühstücksbuffet...einzigartige frische Säfte. Zimmer wunderschön. Einfach alles genial. Wir kommen jederzeit wieder.

Posted by on 5 Aug 2021

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Comment from Hotel Management

9 Aug 2021 by Team Alpenhotel Fleurs de Zermatt

Herzlichen Dank für Ihre Bewertung. Bis auf ein baldiges Wiedersehen! Bleiben Sie gesund!

5 out of 5
Es war alles Wunderbar gerne wieder

Posted by on 29 Jul 2021

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Comment from Hotel Management

9 Aug 2021 by Team Alpenhotel Fleurs de Zermatt

Herzlichen Dank für Ihre Bewertung. Bis auf ein baldiges Wiedersehen! Bleiben Sie gesund!

4 out of 5
Der Aufenthalt war sehr angenehm, das Personal war sehr hilfsbereit und sehr freundlich, ich werde wieder kommen.

Posted by on 20 Feb 2021

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Comment from Hotel Management

6 Mar 2021 by Team Alpenhotel Fleurs de Zermatt

Guten Morgen, vielen Dank für Ihre Bewertung. Wir freuen uns auf ein baldiges Wiedersehen und bleiben Sie gesund. Mit freundlichen Grüssen

4 out of 5
Die Zimmer waren sauber, das Personal sehr nett und zuvorkommend.

Posted by on 16 Feb 2021

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Comment from Hotel Management

6 Mar 2021 by Team Alpenhotel Fleurs de Zermatt

Herzlichen Dank für Ihre tolle Bewertung. Bis auf ein baldiges Wiedersehen! Bleiben Sie gesund!

4 out of 5
Très beau spa Bon déjeuner Belle chambre Beaucoup d’interdictions Le spa n’est pas ouvert avant 16h00 Nous ne pouvons pas aller au spa le jour du checkout, je trouve pas correct L’accueil pourrait être plus chaleureux et plus entreprenant : on ne nous informe pas sur l’heure du déjeuner, le wifi, etc On doit aller déposer nos skis nous mêmes (pas grave du tout mais les autres hôtels du même standing propose de descendre nos skis dans le local)

Posted by on 8 Feb 2021

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Comment from Hotel Management

6 Mar 2021 by Team Alpenhotel Fleurs de Zermatt

Bonsoir Merci pour votre avis. Nous espérons vous revoir et rester en bonne santé. Cordialement

4 out of 5
Die gute Lage und das Frühstück des Hotels war super. Leider ging unser Gepäck am Ankunftstag verloren (Die Rezeption nahm es entgegen und sagte, es sei am Nachmittag in unserem Zimmer. Als wir 3 Stunden später ins Zimmer gingen, war es nicht da. Sie haben in allen Zimmern nachgeschaut, am Schluss fanden wir es unbeaufsichtigt in der Lobby, was sehr ärgerlich war.)

Posted by on 11 Jan 2021

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Comment from Hotel Management

6 Mar 2021 by Team Alpenhotel Fleurs de Zermatt

Guten Morgen, vielen Dank für Ihre Bewertung. Wir freuen uns auf ein baldiges Wiedersehen und bleiben Sie gesund. Mit freundlichen Grüssen

4 out of 5
Schönes Hotel, sauber und ruhig. Abwechslungsreiches Frühstücksbuffet.

Posted by , from Zug on 5 Oct 2020

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Comment from Hotel Management

30 Oct 2020 by Team Alpenhotel Fleurs de Zermatt

Vielen lieben Dank für Ihre 4 von 5 Punkte Bewertung. Liebe Grüsse

5 out of 5

Posted by on 21 Sep 2020

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Comment from Hotel Management

23 Sep 2020 by Team Alpenhotel Fleurs de Zermatt

Herzlichen Dank für Ihre tolle Bewertung. Bis auf ein baldiges Wiedersehen!

About the Alpenhotel Fleurs de Zermatt

Location Unterer Mattenweg 41, Zermatt, VS 3920

Renovations + Closures

The following facilities or services will be unavailable from October 25 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)

Property Features

After a day on the slopes, enjoy treatments at the full-service spa and swim in the indoor and outdoor swimming pools. When the sun goes down, sip après-ski drinks in the hotel's bar. Free breakfast is available daily. Public spaces have free WiFi. This ski hotel also offers ski storage, a health club and a sauna. This 4-star Zermatt hotel is smoke free.

  • 38 guestrooms or units
  • 388 sq ft of conference space
  • 36 sq. m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Ski equipment storage
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)

Room Amenities

Alpenhotel Fleurs de Zermatt offers 38 forms of accommodation with espresso makers and a safe. Beds feature premium bedding. 39-inch Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Flat-screen television
  • Cable channels
  • Espresso maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Desk
  • Ensuite bathroom
  • Connecting rooms available
  • Children's dressing gowns
  • Children's slippers
  • Toothbrush and toothpaste available

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 11 AM.

Matterhorn Lounge – On-site bar.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include ski-in/ski-out access, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Helicopter/aeroplane tours on site
  • Hiking/biking trails on site
  • Rock climbing nearby
  • Ice skating on site
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Mountain biking on site
  • Cross-country skiing nearby
  • Sledding nearby
  • Bicycle rentals nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby

Spa Services

Fleurs Vita has 2 treatment rooms. Services include hot stone massages, sports massages, body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

  • Hot stone massage
  • Sauna in spa
  • Number of treatment rooms 2
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Body treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 12:30 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 12:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 80 per night.
  • Cots (infant beds) are available for CHF 60 per night.

Pet Policy

  • Pets and service animals are not allowed at Alpenhotel Fleurs de Zermatt

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast.

  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: CHF 60 per night
  • Rollaway bed fee: CHF 80 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alpenhotel Fleurs Zermatt Hotel
  • Alpenhotel Fleurs Hotel
  • Alpenhotel Fleurs Zermatt
  • Alpenhotel Fleurs
  • Alpenhotel Fleurs de Zermatt Hotel
  • Alpenhotel Fleurs de Zermatt Zermatt
  • Alpenhotel Fleurs de Zermatt Hotel Zermatt

You should know

  • The seasonal pool will open in January and close in December.
  • Pool access available from 7:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.