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Alpenhotel Fleurs de Zermatt

4-star property
Unterer Mattenweg 41, Zermatt, VS 020 3788 4841
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4.5 out of 5
Wonderful!
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Classic Double Room, Mountain View

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£227* Per night/room 25 Oct - 26 Oct

Standard Single Room, Mountain View

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Deluxe Double Room, Balcony, Mountain View (Matterhorn)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Family Room, 2 Bedrooms, Balcony, Mountain View

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Double Room, Mountain View (Style)

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Junior Suite, Balcony, Mountain View (Matterhorn)

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the free breakfast at Alpenhotel Fleurs de Zermatt. During your stay, you're just a quick walk from Matterhorn Ski Paradise. Free WiFi in public areas, a full-service spa and an indoor pool are available. This 4-star hotel has 38 rooms. Each room includes amenities such as free WiFi and a flat-screen TV.

  • All rooms offer flat-screen TVs, premium bedding and espresso makers
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Take a swim in the indoor and outdoor pools
  • Indulge with reflexology, body scrubs or massages at Fleurs Vita
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the pool
  • 1 mi (1.6 km) from Zermatt-Furi Gondola and 3.8 mi (6.1 km) from Charles Kuonen Suspension Bridge

Alpenhotel Fleurs de Zermatt ratings based on 26 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Alpenhotel Fleurs de Zermatt

Everyone (15) Couples (4) Family (3)
4 out of 5
Schönes Hotel, sauber und ruhig. Abwechslungsreiches Frühstücksbuffet.

Posted by , from Zug on 5 Oct 2020

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5 out of 5

Posted by on 21 Sep 2020

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Comment from Hotel Management

23 Sep 2020 by Team Alpenhotel Fleurs de Zermatt

Herzlichen Dank für Ihre tolle Bewertung. Bis auf ein baldiges Wiedersehen!

5 out of 5

Posted by on 14 Sep 2020

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Comment from Hotel Management

23 Sep 2020 by Team Alpenhotel Fleurs de Zermatt

Herzlichen Dank für die tolle Bewertung.

4 out of 5

Posted by on 6 Aug 2020

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Comment from Hotel Management

9 Aug 2020 by Team Alpenhotel Fleurs de Zermatt

Guten Abend Vielen Dank für Ihre Bewertung. Wir freuen uns auf ein baldiges Wiedersehen und bleiben Sie gesund. Mit freundlichen Grüssen

5 out of 5

Posted by on 3 Aug 2020

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Comment from Hotel Management

3 Aug 2020 by Familie Biner

Guten Abend Vielen Dank für Ihre tolle Bewertung. Wir wünschen Ihnen eine schöne Woche und verbleiben Mit freundlichen Grüssen Familie Biner

5 out of 5
Sehr schönes Hotel, sauber, leckeres Frühstück, freundliches Personal und nur wenige Gehminuten vom Bahnhof entfernt

Posted by on 3 Aug 2020

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Comment from Hotel Management

3 Aug 2020 by Familie Biner

Guten Abend Vielen Dank für Ihre tolle Bewertung. Das freut uns sehr. Wir wünschen Ihnen eine schöne Woche und verbleiben Mit freundlichen Grüssen Familie Biner

5 out of 5
Tout nickel Juste dommage réceptionniste a l arrivée qui parlait pas français

Posted by , from Martigny on 2 Aug 2020

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Comment from Hotel Management

3 Aug 2020 by Familie Biner

Guten Abend Herr Papilloud Vielen Dank für Ihre tolle Bewertung. Wir werden probieren Ihre Rückmeldung in Zukunft zu verbessern. Wir danken Ihnen für Ihren Aufenthalt und verbleiben Mit freundlichen Grüssen Familie Biner

4 out of 5
Nettes Personal und gepflegtes Hotel Keine Getränke ausser Wasser oder Lebensmittel erlaubt sonst zahlt man eine grosser Strafe.Kühlschrank darf nur für Medizin verwendet werden.Werde kein zweites mal dort buchen zuviel Stress mit Hausordnung für mich persönlich ein no go in dieser Preisklasse keine wirkliche Entspannung.Die Hausordnung sollte klar vor dem buchen als Warnung ersichtlich sein.

Posted by on 23 Feb 2020

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Comment from Hotel Management

28 Feb 2020 by Team Alpenhotel Fleurs de Zermatt

Guten Abend Wir haben Ihre Bewertung erhalten und gelesen. Nichtsdestotrotz danken wir Ihnen für Ihren Aufenthalt und verbleiben Mit freundlichen Grüssen Team Alpenhotel Fleurs de Zermatt

5 out of 5
Grande chambre, jolie salle de bain avec douche à l'italienne et dressing. Machine à café disponible dans la chambre, manque juste une bouilloire pour le thé

Posted by , from Châtel on 20 Aug 2019

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4 out of 5
Schönes Hotel an guter Lage. :-) Frühstück super. Personal ist freundlich und bemüht.

Posted by on 6 Aug 2019

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About the Alpenhotel Fleurs de Zermatt

Location Unterer Mattenweg 41, Zermatt, VS 3920

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

Property Features

After a day on the slopes, enjoy treatments at the full-service spa and swim in the indoor and outdoor swimming pools. When the sun goes down, sip après-ski drinks in the hotel's bar. Free breakfast is available daily. Public spaces have free WiFi. This ski hotel also offers ski storage, a health club and a sauna. This 4-star Zermatt hotel is smoke free.

  • 38 guestrooms or units
  • 388 sq ft of conference space
  • 36 sq. m of conference space
  • Buffet breakfast (free)
  • Bar or lounge
  • Poolside lounge chairs
  • Ski equipment storage
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Geneva (GVA-Cointrin Intl.) (234.1 km / 145.5 mi)
  • Train station: Zermatt Station (0.1 km / 0.1 mi)

Room Amenities

Alpenhotel Fleurs de Zermatt offers 38 forms of accommodation with espresso makers and a safe. Beds feature premium bedding. 39-inch Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Zermatt hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Flat-screen television
  • Cable channels
  • Espresso maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Desk
  • Ensuite bathroom
  • Connecting rooms available
  • Children's dressing gowns
  • Children's slippers
  • Toothbrush and toothpaste available

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 11 AM.

Matterhorn Lounge – On-site bar.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include ski-in/ski-out access, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Helicopter/aeroplane tours on site
  • Hiking/biking trails on site
  • Rock climbing nearby
  • Ice skating on site
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Mountain biking on site
  • Cross-country skiing nearby
  • Sledding nearby
  • Bicycle rentals nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby

Spa Services

Fleurs Vita has 2 treatment rooms. Services include hot stone massages, sports massages, body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

  • Hot stone massage
  • Sauna in spa
  • Number of treatment rooms 2
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Body treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 12:30 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 12:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 80 per night.
  • Cots (infant beds) are available for CHF 60 per night.

Pet Policy

  • Pets and service animals are not allowed at Alpenhotel Fleurs de Zermatt

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.Individually wrapped food options are available for breakfast.

  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: CHF 60 per night
  • Rollaway bed fee: CHF 80 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alpenhotel Fleurs Zermatt Hotel
  • Alpenhotel Fleurs Hotel
  • Alpenhotel Fleurs Zermatt
  • Alpenhotel Fleurs
  • Alpenhotel Fleurs de Zermatt Hotel
  • Alpenhotel Fleurs de Zermatt Zermatt
  • Alpenhotel Fleurs de Zermatt Hotel Zermatt

You should know

  • The seasonal pool will open in January and close in December.
  • Pool access available from 7:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.