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Suite

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Suite (Chalet)

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Standard Single Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Suite, View (Matterhorn View)

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Deluxe Suite

Bed Count 1 Double Bed Maximum Occupancy 5 Max

Hotel Description

The free breakfast at Grand Hotel Zermatterhof gets good marks from our customers. During your stay, you're just a quick walk from Matterhorn Ski Paradise. You'll find features such as free WiFi in public areas and free train pick-up service, plus 3 restaurants. This 5-star hotel has 69 rooms over 5 floors. Free WiFi and TVs are available in all rooms.

  • All rooms offer 24-hour room service, TVs and minibars
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy regional cuisine with garden views at Gourmet Prato Borni, one of the property's 3 restaurants and 2 bars/lounges
  • Take a swim in the indoor pool or soak in the spa tub
  • Treat yourself to aromatherapy, reflexology or Ayurvedic treatments at Vita borni
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Matterhorn Museum and Mountaineers Cemetery
  • Free train station pick-up and train station drop-off shuttle service
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Grand Hotel Zermatterhof ratings based on 12 verified reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Grand Hotel Zermatterhof

Everyone (8) Couples (2) Family (2)
5 out of 5
On a eu droit à un surclassement à l'arrivée. Le personnel est au petit soin. La seule chose que je déplore est que le spa est naturiste, et que rien n'en fait mention sur le site internet de l'hôtel. Petit-déjeuner très copieux. On aurait même pu boire du Champagne !

Posted by , from Epalinges (Suisse) on 21 Sep 2020

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4 out of 5

Posted by on 11 Aug 2020

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4 out of 5

Posted by on 8 Jul 2020

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5 out of 5
Absolut schön und zweckmässig renovierte Zimmer, empfehlendswert

Posted by on 26 Aug 2019

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5 out of 5
Génial tout était parfait, l’établissement et le personnels au petit soin rien à dire On reviendra

Posted by on 25 Aug 2019

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5 out of 5

Posted by on 11 Apr 2019

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5 out of 5
Top, rien a redire, vive le Valais, vive la Suisse

Posted by on 10 Feb 2019

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Comment from Hotel Management

14 Feb 2019 by Doris

Merci pour votre évaluation, nous serions heureux de vous accueillir à nouveau!

5 out of 5
Hat alles gepasst - von der Abholung bis zum Check-Out. Die Zimmer waren wunderschön, das Essen köstlich und die Mitarbeiter sehr hilfsbereit und sehr höflich - einfach nur empfehlenswert!!!

Posted by on 10 Feb 2019

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Comment from Hotel Management

15 Feb 2019 by Doris

Vielen Dank für Ihre Bewertung, wir würden uns freuen, Sie wieder zu begrüßen!

5 out of 5
Hier fühlt man sich wie ein König.Top Hotel wie auch der Service hervorragend!!!!!! Top!!!!

Posted by , from langendorf on 28 Aug 2018

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Comment from Hotel Management

14 Sep 2018 by Judith Mooser - Reservation Agent

Danke, dass Sie unsere Gäste waren, wir schätze Ihr Feedback sehr

5 out of 5
Wir wurden sehr nett empfangen, erhielten ein besseres, sehr schönes Zimmer: kostenloser Upgrade. Es gefiel uns derart gut, dass wir sofort über die gleiche Hotel Plattform zu einem leicht höheren Preis eine zusätzliche Nacht buchten. Am späten kam die böse Überraschung: die Receptionistin teilte mit dass wir in ein viel kleineres Zimmer ohne Balkon wechseln müssen oder einen 80% Aufschlag zu bezahlen hätten. Mehrere Gespräche mit der Reservation Managerin kosteten mich am folg Tag über 1h aber brachten nichts. Erst das Beharren auf ein Gespräch mit dem Hotel-Direktor änderte die Sitation, sodass wir zum gebuchten Preis das ursprüngliche Zimmer behalten konnten. Keine Entschulding, nichts als Lächeln der Receotionistin. Konklusion, tolles Traditionshaus mit wenig erfahrener Front-Office Crew

Posted by on 4 Aug 2018

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Comment from Hotel Management

24 Aug 2018 by Judith Mooser - Reservation Agent

Vielen Dank für Ihr Feedback, wir arbeiten stetig daran, unseren Service zu verbessern

About the Grand Hotel Zermatterhof

Location Bahnhofstrasse 55, Zermatt, VS 3920

Property Features

Grand Hotel Zermatterhof offers its guests a full-service spa, an indoor pool, and a spa tub. There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 400 square feet (37 square metres) and includes conference rooms. A fitness centre, a sauna, and spa services are also featured at the luxury Grand Hotel Zermatterhof. A train station pick-up shuttle and A train station drop-off shuttle are free. Smoking is allowed in designated areas at this 5-star Zermatt hotel.

  • 1 building
  • 69 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 2 bars or lounges
  • 400 sq ft of conference space
  • 37 sq. m of conference space
  • Buffet breakfast (free)
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Zurich (ZRH)
  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Free train station pick-up; airport shuttle and area shuttle

Room Amenities

Grand Hotel Zermatterhof offers 69 forms of accommodation with minibars and a safe. Each accommodation is individually furnished and decorated. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, slippers, designer toiletries and hairdryers. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Slippers
  • Designer toiletries
  • Desk
  • Heating
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.

Gourmet Prato Borni – Overlooking the garden, this fine-dining restaurant specialises in regional cuisine and only serves dinner.Reservations are required.

Brasserie Lusi – Overlooking the garden, this brasserie specialises in international cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.

Saycheese! – This theme restaurant specialises in fondue and only serves dinner. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Sledding nearby
  • Snowboarding nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Ski lessons available nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Downhill skiing nearby

Spa Services

Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

  • Number of treatment rooms 5
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 0
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 200.0 per night.

Pet Policy

  • Pets: CHF 35 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

Safety features at this property include a fire extinguisher

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. For guests' safety, the property includes a fire extinguisher in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

  • Service animals are allowed
  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 35 per pet, per day
  • Rollaway bed fee: CHF 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Zermatterhof
  • Grand Zermatterhof
  • Zermatterhof Grand Hotel
  • Grand Hotel Zermatt
  • Grand Hotel Zermatt
  • Grand Hotel Zermatterhof Hotel
  • Grand Hotel Zermatterhof Zermatt
  • Grand Hotel Zermatterhof Hotel Zermatt

You should know

  • Grand Hotel Zermatterhof offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Grand Hotel Zermatterhof is listed in the 2015 Condé Nast Traveller Top 100 List.

The property is a member of Preferred Hotels & Resorts.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.