Skip to main content
Beginning of main content

Enter dates to see availability

Select your room to view prices

1 Bed Room Suite in Suite

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Double Room, Mountain View (Matterhorn)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

2 Room Suite in Family room

Bed Count 4 Single Beds Maximum Occupancy 5 Max

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel Description

The free breakfast at Hotel Ambassador Zermatt gets good marks from our customers. During your stay, you're just a quick walk from Matterhorn Ski Paradise. You'll find features such as free WiFi in public areas and free train pick-up service, plus an indoor pool. Built in 1978, this 4-star hotel has 84 rooms. Enjoy your stay with amenities like free WiFi and a pillowtop bed in each room.

  • All rooms offer pillowtop beds, flat-screen TVs and minibars
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy fondue and garden views while dining at Restaurant Tapas & Wine
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a sauna and ski equipment rentals
  • Guests have great things to say about the helpful staff and the location
  • Steps from Matterhorn Ski Paradise and 7 minutes on foot from Zermatt–Sunnegga Funicular
  • Free train station pick-up and train station drop-off shuttle service
  • Cats and dogs welcome for a fee

Hotel Ambassador Zermatt ratings based on 20 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Ambassador Zermatt

Everyone (13) Family (5)
5 out of 5

Posted by on 17 Mar 2019

Was this review helpful to you?
Comment from Hotel Management

4 Apr 2019 by Davide M.

Dear Guest, thank you for your excellent feedback, best regards from Zermatt

4 out of 5
Personal sehr freundlich und hilfsbereit. Zimmer mit Ausblick auf das Matterhorn, einfach super. Frühstück sehr reichhaltig und auch hier guter Service.

Posted by , from Zürich on 13 Oct 2020

Was this review helpful to you?
5 out of 5

Posted by on 27 Sep 2020

Was this review helpful to you?
Comment from Hotel Management

28 Sep 2020 by Miriana Ligabue

Sehr geehrter Gast Herzlichen Dank für Ihren Besuch und Ihr Feedback. Es ist schön zu sehen, dass Sie Ihren Aufenthalt geniessen konnten. Wir würden Sie sehr gerne bald einmal wieder bei uns begrüssen. Sonnige Grüsse Team Ambassador

4 out of 5

Posted by on 4 Sep 2020

Was this review helpful to you?
Comment from Hotel Management

24 Sep 2020 by Miriana Ligabue

Sehr geehrter Gast Herzlichen Dank für Ihren Besuch und Ihr freundliches Feedback. Es ist schön zu sehen, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Gerne würden wir Sie bald einmal wieder bei uns begrüssen. Sonnige Grüsse Team Ambassador

4 out of 5
Chambres propres mais un peu petites. Petit-déjeuner garni mais je préfère avoir une cafetière sur la table et le jus d'orange n'est pas frais, mini croissants très bons mais petits!

Posted by , from Suisse on 31 Aug 2020

Was this review helpful to you?
Comment from Hotel Management

24 Sep 2020 by Miriana Ligabue

Chère Marie-Estelle Merci beaucoup pour votre visite et vos commentaires amicaux. Il est bon de voir que vous avez apprécié votre séjour chez nous. Vos commentaires concernant les chambres et le petit déjeuner sont les bienvenus et seront transmis. Nous aimerions vous accueillir à nouveau bientôt. Meilleures salutations Team Ambassador

5 out of 5
Tres bien accueilli et le petit déjeuner bien proposé

Posted by , from Geneve on 24 Aug 2020

Was this review helpful to you?
Comment from Hotel Management

24 Sep 2020 by Miriana Ligabue

Cher Marcos Merci beaucoup pour votre visite et vos commentaires amicaux. Il est bon de voir que vous avez apprécié votre séjour chez nous. Nous aimerions vous accueillir à nouveau bientôt. Meilleures salutations Team Ambassador

5 out of 5
Ein sauberes Hotel ! Zentral gelegen ! Sehr freundliches Personal ! Empfehlenswert!

Posted by , from Romanshorn on 25 Jul 2020

Was this review helpful to you?
Comment from Hotel Management

27 Jul 2020 by Team Ambassador

Liebe Esther Herzlichen Dank für Ihren Aufenthalt und Ihr positives Feedback. Gerne würden wir Sie bald einmal wieder bei uns begrüssen. Sonnige Grüsse aus Zermatt

4 out of 5
Sehr schöne Zimmer mit Matterhirnblick. Sehr gut gleich neben dem Bahnhof gelegen. Das Zimmer ist sehr sauber und gross.

Posted by , from Schweiz on 24 Jul 2020

Was this review helpful to you?
Comment from Hotel Management

27 Jul 2020 by Team Ambassador

Liebe Petra Herzlichen Dank für Ihren Aufenthalt und Ihr positives Feedback. Gerne würden wir Sie bald einmal wieder bei uns begrüssen. Sonnige Grüsse aus Zermatt

4 out of 5
Einfaches, sauberes, gutes Hotel..Nahe beim Bahnhof und Zentrum. Freundliches und hilfreiches Personal. War im Sommer 2 Nächte da - Perfekt.

Posted by , from Zürich on 23 Jul 2020

Was this review helpful to you?
Comment from Hotel Management

23 Jul 2020 by Team Ambassador

Sehr geehrter Stephan Herzlichen Dank für Ihren Aufenthalt und Ihr positives Feedback. Wir würden uns freuen, Sie bald einmal wieder bei uns begrüssen zu dürfen. Sonnige Grüsse

4 out of 5

Posted by on 15 Jul 2020

Was this review helpful to you?
Comment from Hotel Management

15 Jul 2020 by Team Ambassador

Sehr geehrter Gast Herzlichen Dank für Ihren Aufenthalt und Ihr freundliches Feedback. Wir freuen uns zu sehen, dass Sie Ihren Aufenthalt bei uns geniessen konnten. Wir würden Sie auch in Zukunft gerne wieder bei uns begrüssen. Freundliche Grüsse

About the Hotel Ambassador Zermatt

Location Spissstrasse 10, Zermatt, VS 3920

Renovations + Closures

This property is closed from 18 October 2020 to 10 December 2020 (dates subject to change).

Property Features

Hotel Ambassador Zermatt offers its guests an indoor pool, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Ambassador Zermatt. A train station pick-up shuttle and A train station drop-off shuttle are free. This 4-star Zermatt hotel is smoke free.

  • 84 guestrooms or units
  • 3 buildings
  • Built in 1978
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Geneva (GVA-Cointrin Intl.) (234.1 km / 145.5 mi)
  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Free train station pick-up

Room Amenities

Hotel Ambassador Zermatt offers 84 forms of accommodation with minibars and a safe. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Children's slippers
  • Wardrobe or cupboard

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.

Restaurant Tapas & Wine – Overlooking the garden, this restaurant specialises in fondue and only serves dinner.Guests can enjoy drinks at the bar. Reservations are required.

Hotelbar – Overlooking the garden, this bistro serves breakfast, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

A hosted evening meal is available for a surcharge daily.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Parasailing nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Bicycle rentals nearby
  • Snow tubing nearby
  • Ski lessons available nearby
  • Hiking/biking trails nearby
  • Ski equipment rentals on site
  • Golf lessons available nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for CHF 50.0 per night.

Pet Policy

  • Pets: CHF 15.00 per pet
  • Only dogs and cats are allowed
  • Maximum 1 per room

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Security system
  • Staff do not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 15.00 per pet
  • Crib (infant bed) fee: CHF 50.0 per night
  • Hosted evening meal: CHF 55

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ambassador Hotel Zermatt
  • Ambassador Zermatt
  • Ambassador Zermatt Hotel
  • Hotel Ambassador Zermatt
  • Zermatt Ambassador Hotel
  • Hotel Ambassador Zermatt Hotel
  • Hotel Ambassador Zermatt Zermatt
  • Hotel Ambassador Zermatt Hotel Zermatt

You should know

  • Hotel Ambassador Zermatt offers transfers from the train station. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

url importing http://www.ebookers.com/Zermatt-Hotels-Hotel-Ambassador-Zermatt.h4906346-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Zermatt-Hotels-Hotel-Ambassador-Zermatt.h4906346-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.com/Zermatt-Hotels-Hotel-Ambassador-Zermatt.h4906346-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.