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4.9 out of 5

"Could not fault our stay, hotel or staff one bit. Our family room was very clean, spacious, split up with beds in two rooms and a very nice bathroom. ... " More

By a verified traveller on Tue 24 Oct 2017

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Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
£282* Per night/room 22 Aug - 23 Aug

Garden Suite

Bed Count 3 King Beds Maximum Occupancy 6 Max

Skylight Loft

Bed Count 6 King Beds Maximum Occupancy 12 Max

Maxi Suite Deluxe

Bed Count 3 King Beds Maximum Occupancy 6 Max

Chalet Suite

Bed Count 4 King Beds Maximum Occupancy 8 Max

Maxi Suite Panorama

Bed Count 3 King Beds Maximum Occupancy 6 Max

Hotel Description

Our customers tell us that they can't get enough of the free breakfast at Hotel Firefly. During your stay, you're just a quick walk from Zermatt-Furi Gondola. You'll find features such as free WiFi in public areas and free train pick-up service, plus an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.

  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 5-minute walk from Zermatt-Furi Gondola and 5 minutes on foot from Mountaineers Cemetery
  • Free train station pick-up and train station drop-off shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Hotel Firefly ratings based on 8 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Firefly

Everyone (3) Couples (2) Family (1)
5 out of 5

STAFF DELIVERED TRUE SWISS HOSPITALITY

Pros: everything
Cons: can they make the weather change if requested
Location: perfectly sited, close to cable cars and for trekking and in a more peaceful setting away even though you can walk to the main centre in 5 minutes.
Could not fault our stay, hotel or staff one bit. Our family room was very clean, spacious, split up with beds in two rooms and a very nice bathroom. The hotel staff were excellent, approachable and friendly and I don't think they ever said 'NO', just 'YES. The SPA and pool were great for us and kids enjoyed the pool. We asked for a late check out and from 11am they changed it to 4pm - gave us extra time to walk around with the snow falling outside and extra time for the kids to enjoy the pool. And lets not forget a full breakfast feast delivered to our room and they even set out the table for us. Its the hotel I will be recommending and using again, We stayed in 4 different hotels during our staff in Switzerland and when we asked the kids which one they enjoyed the most and would want to go back to it was FIREFLY!

Posted by , from London on 24 Oct 2017

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5 out of 5
Excelent. Big room. Better than expected. Ideal with children.

Posted by , from Wallisellen, CH on 17 Oct 2016

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4 out of 5
nice hotel

Posted by on 27 Jun 2022

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5 out of 5
Tiptop

Posted by on 17 Nov 2021

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5 out of 5
Mega sympathische Mitarbeitende, absolut toller Service, schöner Wellnessbereich.

Posted by on 8 Jun 2021

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5 out of 5

Einfach genial!

Location: Alle Bahnen in wenigen Minuten zu Fuss erreichbar. Bushaltestelle direkt gegenüber.
Top Service, super freundliches Personal und tolle Aussicht auf's Matterhorn. Die Zimmer sind sensationell und das das Frühstück auf dem Zimmer eingenommen wird ist cool!

Posted by on 9 Oct 2016

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5 out of 5

Aussergewöhnliches Hotel mit viel Charm

Pros: Das gesamte ist sehr speziell... am Besten, man findet es selbst heraus
Cons: wir wüssten nicht was...
Location: Beim Dorfkern von Zermatt. Wandern, flanieren, Ausgang... worauf man gerade Lust hast.
Wir durften wieder einmal für ein Wochenende die Gastfreundschaft eines tollen Hotels erleben. Die drei Tage waren wiederum sehr speziell, was wir dem speziellen Ambiente zu verdanken haben. Wir geniessen jedes Mal das servierte Frühstück in unser Zimmer. Die Dauer unseres Aufenthaltes ging ein weiteres Mal viel zu schnell zu Ende.

Posted by on 27 Sep 2016

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5 out of 5

Kurzurlaub im Firefly

Meine Frau und ich haben vom 12. - 14. Juli im Firefly ein verlängertes Weekend verbracht und sind einfach nur begeistert von diesem Top-Hotel. Die Ausstattung der Zimmer, der Wellness und Spa- Bereich einfach genial! Besonders hat uns gefallen die Freundlichkeit des Personals, die Nespresso-Maschine mit Kapseln im Zimmer und das Trampolin im Garten. Sind sicher nicht das letzte mal in diesem super Hotel gewesen! So sollten Hotels in der Schweiz eingerichtet sein, Danke an das ganze Firefly-Team.

Posted by on 16 Jul 2013

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Renovations + Closures

The property is closed between 15 April and 10 June.

Property Features

As a guest of Hotel Firefly, you'll find an indoor pool, a health club, a spa tub, and a sauna. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A terrace, tour or ticket assistance, and an arcade/games room are also featured at the luxury Hotel Firefly. A train station pick-up shuttle and A train station drop-off shuttle are free. This 4.5-star Zermatt hotel is smoke free.

  • 1 building
  • 16 guestrooms or units
  • 6 levels
  • Built in 2008
  • Cooked-to-order breakfast (free)
  • Ski lift tickets
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Arcade/game room
  • Fridge
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Free train station pick-up

Room Amenities

Hotel Firefly offers 16 accommodations with iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature Tempur-Pedic mattresses. Flat-screen televisions come with digital channels, video game consoles and Netflix. Accommodation at this 4.5-star hotel has kitchens with fridges, hobs, kitchenware and utensils and dishwashers. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include minibars and espresso makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • In-room kitchen
  • Private balcony or patio (furnished)
  • Tempur-Pedic beds
  • Minibar
  • iPod dock
  • Flat-screen television
  • Digital channels
  • Netflix
  • DVD player
  • Fridge
  • Oven
  • Hob
  • Dishwasher
  • Espresso maker
  • Electric kettle
  • Kitchenware
  • Hypo-allergenic bedding
  • Cots (free)
  • Housekeeping (daily)
  • Gaming console
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout curtains
  • Sound-insulated rooms
  • Heating
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible
  • Children's slippers
  • Toothbrush and toothpaste available

Food & Drink

Guests are served a free cooked-to-order breakfast daily from 7 AM to noon.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Sledding nearby
  • Snowboarding nearby
  • Helicopter/aeroplane tours on site
  • Ski lessons available nearby
  • Hiking/biking trails on site
  • Rock climbing on site
  • Ski equipment rental shops nearby
  • Snowshoeing nearby
  • Ropes course on site
  • Downhill skiing nearby
  • Mountain biking on site

Spa Services

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the train station. To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - 10 PM. If you are planning to arrive after 10 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Hotel Firefly offers transfers from the train station. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7 AM - 10 PM.
Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 150.00 per day.
  • Free cots (infant beds)!

Pet Policy

  • Pets: CHF 20.00 per pet, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Social distancing measures are in place.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 150.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Firefly Hotel
  • Firefly Hotel Zermatt
  • Firefly Zermatt
  • Hotel Firefly Zermatt
  • Hotel Firefly Hotel
  • Hotel Firefly Zermatt
  • Hotel Firefly Hotel Zermatt

You should know

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

The property is a member of the Small Luxury Hotels of the World.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.