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Chalet Open Suite Classic, Mountain View

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Alpine Suite, Matterhorn View

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Alpine Classic Suite, Mountain view

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Alpine Superior Double Room, Mountain View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Alpine Junior Suite, Matterhorn View

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Chalet Classic Double Room, Matterhorn View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Mont Cervin Palace. During your stay, you're just a quick walk from Matterhorn Ski Paradise. Free breakfast, free WiFi in public areas and free train pick-up service are available. This 5-star hotel has 150 rooms. All rooms offer free WiFi and satellite TV channels.

  • All rooms offer 24-hour room service, satellite TV and minibars
  • Free full breakfast offered
  • Free WiFi
  • Enjoy a bite to eat at Le Restaurant, a fine-dining restaurant that serves international cuisine
  • Take a swim in the indoor and seasonal outdoor pools or soak in the spa tub
  • Indulge with deep-tissue massages, body scrubs or facials at Nescens Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Steps from Matterhorn Ski Paradise and Matterhorn Museum
  • Free train station pick-up shuttle service
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Mont Cervin Palace ratings based on 3 verified reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Mont Cervin Palace

Everyone (2) Couples (1)
5 out of 5
Friendliest staff we have ever met. At breakfast, they even offer to change your coffee if they see it might be cold. Our room, although from the classic offer, was big and comfortable. Spa, gym and Skii room very well equipped and clean. We are definitely going back.

Posted by , from Zürich on 21 Jan 2020

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Comment from Hotel Management

21 Jan 2020 by Petra

Dear Guest Thank you so much for the glowing review on your recent stay at the Mont Cervin Palace. We are thrilled you enjoyed every aspect of your stay and will certainly share your compliments with our team. Looking forward to welcoming you back soon Warm regards Simone & André Seiler Management / Hosts

5 out of 5

Posted by on 31 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Petra

Dear Guest How wonderful to learn that you have enjoyed your stay at our hotel. Thank you for choosing the Mont Cervin Palace. Warm regards Simone & André Seiler Management / Hosts

5 out of 5
Services excellents en plus location de skis dans l'hôtel. Personnel au tout haut niveau de qualité pour la clientèle. Exceptionnel.

Posted by on 24 Mar 2019

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Comment from Hotel Management

28 Mar 2019 by Petra

Cher client Nous sommes ravis de recevoir ce beau commentaire suite à votre séjour récent parmi nous. Nous serons dans l’attente du plaisir de vous accueillir de nouveau à l’Hôtel Mont Cervin Palace lors de votre prochain séjour à Zermatt. Bien cordialement, Simone & André Seiler Direction / Hôtes

Renovations + Closures

The property is closed between 30 August and 10 December.

Property Features

Mont Cervin Palace offers its guests a full-service spa, an indoor pool, and a spa tub. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. There are 5 meeting rooms available. A kids' pool, a seasonal outdoor pool, and a fitness centre are also featured at the luxury Mont Cervin Palace. An airport shuttle (available on request) is available for a fee. Smoking is allowed in designated areas at this 5-star Zermatt hotel.

  • 150 guestrooms or units
  • 4 buildings
  • 3 dining venues
  • Full breakfast (free)
  • Bar or lounge
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Geneva (GVA-Cointrin Intl.) (234.1 km / 145.5 mi)
  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Free train station pick-up; airport shuttle

Room Amenities

Mont Cervin Palace offers 150 forms of accommodation with minibars and espresso makers. Televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Films for purchase
  • Espresso maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Ensuite bathroom
  • Connecting rooms available
  • Children's dressing gowns
  • Toothbrush and toothpaste available

Food & Drink

Guests are served a free full breakfast.

Le Restaurant – This fine-dining restaurant specialises in international cuisine and serves breakfast and dinner.

Grill Le Cervin – This fine-dining restaurant specialises in regional cuisine and only serves dinner.

Ristorante Capri – This fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Open selected days.

24-hour room service is available.

Nearby Activities

An indoor pool, a children's pool, a seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Helicopter/aeroplane tours on site
  • Rock climbing nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Snow tubing nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Hiking/biking trails nearby
  • Ski equipment rentals on site
  • Snow sports gear

Spa Services

Nescens Spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you arrive at the property after hours, you'll need to check in at an alternate location: Concierge deskFront desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

Guests arriving after hours will need to go to the following location to check in: Concierge desk
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 200 per night.

Pet Policy

  • Pets: CHF 40.00 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow regional sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.50 per night for guests aged 6-16 years old.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 40.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cervin
  • Cervin Palace
  • Mont Cervin
  • Mont Cervin Palace
  • Mont Cervin Palace Hotel
  • Mont Cervin Palace Hotel Zermatt
  • Mont Cervin Palace Zermatt
  • Mont Cervin Palace Hotel
  • Mont Cervin Palace Zermatt
  • Mont Cervin Palace Hotel Zermatt

You should know

  • Mont Cervin Palace offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • The seasonal pool will open in December and close in September.
  • Pool access available from 7:30 AM to 8:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

The property is a member of the Leading Hotels of the World.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.