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Standard Double Room (Matterhorn View from Balcony)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Deluxe Double Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Double Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Double Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the free breakfast at Phoenix. During your stay, you're just a quick walk from Matterhorn Ski Paradise. Enjoy features like free WiFi in public areas, plus a fitness centre and a bar. Built in 2009, this 3-star hotel has 27 rooms over 4 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • All rooms offer flat-screen TVs, espresso makers and down duvets
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from Matterhorn Ski Paradise and 5 minutes on foot from Zermatt–Sunnegga Funicular
  • Train station pick-up and train station drop-off shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Phoenix ratings based on 22 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Phoenix

Everyone (19) Couples (1) Family (1)
5 out of 5

Posted by on 5 Sep 2020

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Comment from Hotel Management

6 Sep 2020 by Jolanda, Front Desk

Dear Guest, Thank you very much for your review. We are delighted to see, that you have enjoyed your stay in our hotel. With best regards from Zermatt!

4 out of 5

Posted by on 3 Aug 2020

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Comment from Hotel Management

3 Aug 2020 by Antoinette, Front Desk

Dear Guest, Thank you very much for your review. We are delighted to see, that you have enjoyed your stay in our hotel. With best regards from Zermatt

5 out of 5

Posted by on 21 Jul 2020

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Comment from Hotel Management

24 Jul 2020 by Jolanda, Front Desk

Dear Guest, Thank you very much for your review. We are delighted to see, that you have enjoyed your stay in our hotel. With best regards from Zermatt

4 out of 5
sehr freundlich und sauber, gerne wieder einmal. Zermatt und Hotel waren super.

Posted by , from Ermatingen on 19 Jul 2020

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Comment from Hotel Management

24 Jul 2020 by Jolanda, Front Desk

Lieber Roger wir danken Ihnen vielmals, dass Sie sich die Zeit genommen haben um uns dieses super positive Feedback abzugeben. Es freut uns sehr, dass Ihnen unser Hotel und auch Zermatt gefallen haben, und wir als Gastgeber während Ihrem Aufenthalt überzeugen konnten. Wir sind alle mit Leib, Herz und Seele dabei! Wir würden uns freuen, Sie wieder, bei uns begrüssen zu dürfen. mit herzlichen Grüssen aus Zermatt Jolanda Front Desk

5 out of 5

Posted by on 3 Jul 2020

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Comment from Hotel Management

3 Jul 2020 by Jolanda, Front Desk

Dear Guest, Thank you very much for your review. We are delighted to see, that you have enjoyed your stay in our hotel. With best regards from Zermatt

4 out of 5

Posted by on 9 Sep 2019

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Comment from Hotel Management

11 Sep 2019 by Jolanda, Front Desk Manager

Dear Guest Thank you very much for your review. We are delighted to see, that you have enjoyed your stay in our hotel.

5 out of 5
Ein durchwegs schönes Hotel wo man sich wohl fühlt. Sehr gutes und reichhaltiges Frühstücksbüffet. Das Personal ist freundlich und hilfsbereit. Kann dieses Hotel weiterempfehlen.

Posted by on 11 Aug 2019

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Comment from Hotel Management

14 Aug 2019 by Jolanda, Front Desk Manager

Besten Dank für Ihre 5-Sterne Bewertung Wir freuen uns zu lesen, dass Ihnen Ihr Aufenthalt in unserem Hotel gefallen hat. Besonders freut uns, dass Ihnen unser reichhaltiges Frühstück geschmeckt hat.

4 out of 5

Posted by on 27 Jul 2019

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Comment from Hotel Management

27 Jul 2019 by Jolanda, Front Desk Manager

Thank you very much for your 4-star review. We are delighted to see, that you have enjoyed your stay with us at Zermatt.

5 out of 5

Posted by on 4 Jul 2019

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Comment from Hotel Management

5 Jul 2019 by Jolanda, Front Desk Manager

Thank you very much for your 5-star review. We are delighted to see, that you have enjoyed your stay with us at Zermatt.

5 out of 5
Tolle Unterkunft sauber und sehr zuvorkommend rustikaler moderner Styl. sehr schönes Morgenbuffet.

Posted by on 27 Jan 2019

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Comment from Hotel Management

29 Jan 2019 by Jolanda Kwakernaak - Reservation

Vielen Dank für die 5-Sterne-Bewertung! Es freut uns sehr, dass Sie Ihren Aufenthalt und das Frühstücksbuffet bei uns genossen haben.

Renovations + Closures

The property is closed between 22 April and 22 May.

Property Features

You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. A fitness centre, spa services, and tour or ticket assistance are also featured at the business-friendly Phoenix. A train station pick-up service and a train station drop-off service are available for a fee. This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 27 guestrooms or units
  • 4 levels
  • Built in 2009
  • Buffet breakfast (free)
  • Bar or lounge
  • Ski equipment storage
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Zurich (ZRH)
  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Train station pick-up

Room Amenities

Phoenix offers 27 forms of accommodation with espresso makers and a safe. Beds feature down comforters. 40-inch Flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Cable channels
  • Espresso maker
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served a free buffet breakfast daily from 7:30 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Sledding nearby
  • Snowboarding nearby
  • Bicycle rentals nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Thai massage
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8 AM - 9:30 PM. If you are planning to arrive after 7:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Train station shuttle service is available on request from 8:30 AM to 5:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Zermatt is in a car-free zone and can be reached only by train.

The front desk at this property is open daily from 8 AM - 9:30 PM.
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Train station transport is offered on request from 8:30 AM to 5:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 100 per day.
  • Cots (infant beds) are available for CHF 40 per day.

Pet Policy

  • Pets: CHF 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.Contactless check-out is available.The property affirms that it follows sanitisation practices of Clean & Safe (Switzerland) guidelines.

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Masks are not compulsory at the property
  • Temperature checks are not available to guests
  • Contactless food service / room service is available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 15.00 per day
  • Pet fee: CHF 15 per pet, per day
  • Crib (infant bed) fee: CHF 40 per day
  • Rollaway bed fee: CHF 100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Phoenix Hotel Zermatt
  • Phoenix Zermatt
  • Phoenix Hotel
  • Phoenix Zermatt
  • Phoenix Hotel Zermatt

You should know

  • Phoenix offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.