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 Zermatt •1 Room
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SchlossHotel Zermatt – Active & CBD Spa Hotel

4-star property
Bahnhofplatz 18, Zermatt, VS 020 3788 4841
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4.4 out of 5
Excellent!
See all 14 ebookers Reviews

Points Of Interest

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Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£346* Per night/room 27 Feb - 28 Feb

Apartment (Penthouse - Cleaning every 3 days)

Bed Count 3 King Beds Maximum Occupancy 6 Max

Family Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Family Suite

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Duplex Junior Suite with Matterhorn View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Chalet

Bed Count 2 King Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us they can't get enough of SchlossHotel Zermatt – Active & CBD Spa Hotel's great location. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Enjoy features like free WiFi in public areas and free train pick-up service, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Take a swim in the indoor pool
  • Indulge with hot stone massages at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and helicopter/aeroplane tours
  • Guests have great things to say about the helpful staff and the location
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center
  • Free train station pick-up shuttle service
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

SchlossHotel Zermatt – Active & CBD Spa Hotel ratings based on 14 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SchlossHotel Zermatt – Active & CBD Spa Hotel

Everyone (7) Couples (6)
5 out of 5

Posted by on 27 Dec 2019

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Comment from Hotel Management

1 Jan 2020 by Your Schlosshotel-Team

Dear Anonymous, Happy New Year! Thank you so much for your wonderful review for the Schlosshotel. Great that you enjoyed your stay with us. We look forward to see you again and wish you all the Best.

4 out of 5
Es ist alles tip top, werde wieder mal das Schlosshotel buchen

Posted by on 26 Sep 2022

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Comment from Hotel Management

7 Oct 2022 by Hotelmanagement

Liebe RitaVielen lieben Dank für Ihre fantastische Bewertung über das SchlossHotel Zermatt! Es freut uns sehr zu wissen, dass Sie eine schöne Zeit bei uns verbringen konnten und hoffen Sie wieder mal bei uns begrüssen zu dürfen! Ihr SchlossHotel-Team

5 out of 5
Super, le personnel est à votre écoute, vous mets à l’aise directement et serviable. L’infrastructure sportive est vraiment au top. Le petit déjeuner est génial.

Posted by on 24 Aug 2022

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Comment from Hotel Management

3 Sep 2022 by Hotelmanagement

Salut Tony,On vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt! Votre SchlossHotel-Team

5 out of 5
Très bon hôtel et personnel au top

Posted by on 11 Aug 2022

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Comment from Hotel Management

3 Sep 2022 by Hotelmanagement

Salut Jose-AntonioOn vous remerci pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt! Votre SchlossHotel-Team

3 out of 5

Posted by on 20 Feb 2021

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5 out of 5

Posted by on 13 Feb 2021

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5 out of 5
Wir haben uns sehr wohl gefühlt. Es war sehr ruhig und erholsam.

Posted by on 15 Oct 2020

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Comment from Hotel Management

15 Oct 2020 by Ihr SchlossHotel-Team

Lieber Anonymous Vielen herzlichen Dank für Ihre ausgezeichnete Bewertung! Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns in vollen Zügen geniessen konnten. Wir freuen uns schon sehr darauf, Sie wieder bei uns im SchlossHotel begrüssen zu können. Wir wünschen Ihnen noch eine schöne Herbstzeit!

5 out of 5
Sehr empfehlenswert! Schönes, sauberes Hotel an bester Lage. Die Mitarbeiter/innen sind sehr herzlich, zuvorkommend und absolut gastfreundlich. Schöne Zimmer, mit zum Teil sensationeller Aussicht zum Matterhorn. Das Frühstücksbuffet ist sehr lecker und vielfältig. Kleiner aber feiner Wellnessbereich, wird gerade ausgebaut und erweitert. Wir haben uns sehr wohlgefühlt und kommen gerne wieder...

Posted by on 2 Oct 2020

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Comment from Hotel Management

4 Oct 2020 by Ihr SchlossHotel Team

Lieber Anonymous Vielen Dank, dass Sie sich die Zeit genommen haben uns so eine herzliche Bewertung zu schreiben! Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns im SchlossHotel in vollen Zügen geniessen konnten. Herzlichen Dank für die Komplimente zu unserem Personal! Unser Team von der Rezeption ist sehr erfreut, von Ihrer wunderbaren Bewertung zu lesen 😊 Vielen Dank für die super Pluspunkte zu unseren Zimmern mit deren Aussicht, unseres Wellnessbereiches sowie Frühstücksbuffet. Wir freuen uns schon sehr darauf, Sie wieder bei uns begrüssen zu können, dann mit einem erweiterten CBD Spa-Bereich, Yoga-, sowie Fitnessraum. Herbstliche Grüsse

4 out of 5

Posted by on 3 Aug 2020

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Comment from Hotel Management

9 Aug 2020 by Your SchlossHotel-Team

Dear Anonymous, Thank you so much for your wonderful review for the Schlosshotel. Great that you enjoyed your stay with us We look forward to see you again and wish you all the Best.

4 out of 5

Posted by on 16 Dec 2019

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Comment from Hotel Management

19 Dec 2019 by Your Schlosshotel- Team

Dear Anonymous, Thank you very much for your pleasant review and we are happy that you enjoyed your stay with us. It would be a pleasure for us to welcome you again in our hotel.

About the SchlossHotel Zermatt – Active & CBD Spa Hotel

Location Bahnhofplatz 18, Zermatt, VS 3920

Property Features

SchlossHotel Zermatt – Active & CBD Spa Hotel offers its guests a full-service spa, an indoor pool, and a sauna. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. A fitness centre, a terrace, and tour or ticket assistance are also featured at the business-friendly SchlossHotel Zermatt – Active & CBD Spa Hotel. This 4-star Zermatt hotel is smoke free.

  • 1 building
  • 49 guestrooms or units
  • 3 levels
  • Built in 1964
  • Childcare (surcharge)
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Free train station pick-up

Room Amenities

SchlossHotel Zermatt – Active & CBD Spa Hotel offers 49 accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. 70-cm Flat-screen televisions come with cable channels. Bathrooms include a bath, dressing gowns, slippers and complimentary toiletries. This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer.

  • Private balcony
  • Minibar
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Heating
  • Unique furnishings
  • Unique decor
  • Wardrobe or cupboard

Food & Drink

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Game viewing nearby
  • Snowboarding nearby
  • Waterskiing nearby
  • Parasailing nearby
  • Helicopter/aeroplane tours on site
  • Rock climbing nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include hot stone massages and sports massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Hot stone massage
  • Sauna in spa
  • Number of treatment rooms 1
  • Minimum age to access spa is 16
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 6:00 AM - 11:00 PM. To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

SchlossHotel Zermatt – Active & CBD Spa Hotel offers transfers from the train station. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 6:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: CHF 15.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 per room
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts Visa, Mastercard, American Express, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in is available. Individually wrapped food options are available for breakfast. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Switzerland) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 15.00 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Schlosshotel Life Style Zermatt Hotel
  • Schlosshotel Hotel
  • Schlosshotel Hotel Zermatt
  • Schlosshotel Zermatt
  • Schlosshotel Tenne Hotel Zermatt
  • Schlosshotel Tenne Zermatt
  • Schlosshotel Life Style Hotel
  • Schlosshotel Life Style Zermatt
  • Schlosshotel Life Style
  • Schlosshotel my Lifestyle
  • SchlossHotel Zermatt – Active & CBD Spa Hotel Hotel
  • SchlossHotel Zermatt – Active & CBD Spa Hotel Zermatt
  • SchlossHotel Zermatt – Active & CBD Spa Hotel Hotel Zermatt

You should know

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.