Skip to main content
Beginning of main content

Enter dates to see availability

Double Room, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£255* Per night/room 8 Apr - 9 Apr

Superior Double Room, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Gallery Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Family Room, City View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Pollux. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Enjoy features like free breakfast and free WiFi in public areas, plus 3 restaurants.

  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy Regional cuisine while dining at Restaurant Pinte
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute walk from Matterhorn Museum and 12 minutes on foot from Zermatt-Furi Gondola
  • Airport shuttle service available for a fee

The Pollux ratings based on 8 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Pollux

Everyone (4) Couples (2) Family (2)
5 out of 5

Posted by on 25 Dec 2023

Was this review helpful to you?
5 out of 5
Es war wie erwartet einwandfrei

Posted by on 28 Sep 2022

Was this review helpful to you?
5 out of 5
Sehr schönes geräumiges Zimmer, schönes Badezimmer, ruhig und hell

Posted by on 15 Aug 2022

Was this review helpful to you?
4 out of 5
sehr gute Lage, nette Leute, sauber, viel Platz im Bad, alles tiptop, ausser die Kissen, die waren nix.

Posted by , from Schweiz on 12 Aug 2020

Was this review helpful to you?
5 out of 5
Sehr freundliches Personal und eine Toplage. Alles hat gepasst.

Posted by , from Basel on 13 Jul 2020

Was this review helpful to you?
4 out of 5
zentrale Lage, hilfreiches und freundliches Personal

Posted by on 27 Feb 2020

Was this review helpful to you?
4 out of 5

Posted by on 4 Aug 2019

Was this review helpful to you?
5 out of 5
Zentrales, gutes, preiswertes Hotel. Schöner Frühstücksraum. Da die Lage sehr zentral ist, kann es im Zimmer ab und zu etwas laut sein.

Posted by , from Olten on 4 Jul 2017

Was this review helpful to you?

Property Features

After a day on the slopes, indulge in a treatment at the full-service spa or enjoy one of the other amenities, including a fitness centre and a steam room. The Pollux helps provide the perfect winter holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar. There are 3 restaurants on site, along with a nearby snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces. This 4-star Zermatt hotel is smoke free.

  • 35 guestrooms or units
  • 3 dining venues
  • Built in 1978
  • Buffet breakfast (free)
  • Deli
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle

Room Amenities

The Pollux offers 35 accommodations with minibars and a safe. 80-cm flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Telephone
  • Desk
  • Blackout curtains
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.

Restaurant Pinte – This restaurant specialises in Regional cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Restaurant Arvenstube – This restaurant specialises in international cuisine and serves lunch and dinner. A children's menu is available. Open daily.

Chami Bar Fire Place – This bar only serves light fare. Open daily.

Vegistube – On-site theme restaurant. Open daily.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Game viewing nearby
  • Snowboarding nearby
  • Golfing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Ice skating nearby
  • Ski lessons available nearby
  • Bicycle rentals on site
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Snow sports gear

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and massages.

  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at The Pollux

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Carte Blanche, debit cards and cash.

  • One child stays free
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 20 per day (49213 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pollux Hotel
  • Pollux Hotel Zermatt
  • Pollux Zermatt
  • The Pollux Hotel
  • The Pollux Zermatt
  • The Pollux Hotel Zermatt

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

url importing http://www.ebookers.com/Zermatt-Hotels-The-Pollux.h1093647-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Zermatt-Hotels-The-Pollux.h1093647-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.com/Zermatt-Hotels-The-Pollux.h1093647-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.