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4.6 out of 5

"Excellent cosy hotel with super friendly staff! Love the architecture and the wood all around! Great experience! " More

By a verified traveller on Mon 02 Dec 2019

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Deluxe Double Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£407* Per night/room 31 Jan - 1 Feb

Design Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Alpine Chic Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Penthouse Deluxe Suite Matterhorn View

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Design Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

The free breakfast at Wellness Hotel Alpenhof gets high marks from our customers. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Free WiFi in public areas, free train pick-up service and a free manager's reception are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy international cuisine while dining at Restaurant Alpenhof
  • Take a swim in the indoor pool or soak in the spa tub
  • Treat yourself to reflexology, aromatherapy or facials at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the breakfast and the helpful staff
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular
  • Free train station pick-up shuttle service
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Wellness Hotel Alpenhof ratings based on 42 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Wellness Hotel Alpenhof

Everyone (21) Couples (8) Family (7) Friends (1) Other (1)
5 out of 5
Excellent cosy hotel with super friendly staff! Love the architecture and the wood all around! Great experience!

Posted by on 2 Dec 2019

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Comment from Hotel Management

9 Dec 2019 by Family Julen & Team

Thank you!

5 out of 5

Posted by on 26 May 2019

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Comment from Hotel Management

2 Jul 2019 by Family Julen

Thank you!

5 out of 5
The hotel that has everything! Brilliant location beside Sunegga Express. Spacious family room with 2 bathrooms. Could not be happier with the Alpenhof.

Posted by on 17 Jan 2019

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5 out of 5
sehr freundliches Personal. Essen war sehr lecker. Zimmer war im top Zustand und sehr sauber. Wir sind sehr zufrieden und würen immer wieder hier her kommen

Posted by on 2 Nov 2022

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3 out of 5
5Gang Menü mit einem Drittel Würstchen als Hauptgang😐 Angebot viel zu teuer für Leistungen ☹️Wird jetzt umgebaut daher wäre Preis Nachlass nötig gewesen 🙏 schmutzig 😐 dafür sehr freundliche s Personal 🏆

Posted by on 22 Apr 2022

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Comment from Hotel Management

20 May 2022 by Familie Julen

Vielen Dank für Ihr Feedback Herr Albert.

4 out of 5
nicht gefallen hat uns die Aussicht aus dem Zimmer (208) mit Blick in einen "Hinterhof". Beim Blick aus dem Zimmer war der Himmel und damit das Wetter nicht zu sehen. Blick auf das Matterhorn haben wir nicht erwartet.

Posted by on 12 Apr 2022

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Comment from Hotel Management

18 Apr 2022 by Hotel Alpenhof

Vielen Dank für das Feedback

5 out of 5

Posted by on 28 Aug 2021

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4 out of 5
Das Zimmer, das Restaurant und der SPA waren supertoll! Einzig die Innenräume des SPA (Dampfbad, Caldarium) waren etwas klein und eher älter. Sonst top!!!

Posted by on 12 Aug 2021

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Comment from Hotel Management

12 Aug 2021 by Alpenhof Team

Vielen Dank für Ihr Feedback

5 out of 5
Essen super, das Personal sehr aufmerksam und freundlich. Alles Top.

Posted by on 15 Jun 2021

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Comment from Hotel Management

16 Jun 2021 by Familie Julen

Merci vielmals!

5 out of 5
Ein Wunderschönes Hotel, super Ausstattung. Perfekte Lage. Sehr freundliches, hilfsbereites Personal!!!! Und das Essen war einfach einen Traum!!

Posted by on 11 Jun 2021

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Comment from Hotel Management

11 Jun 2021 by Alpenhof Team

Herzlichen Dank für Ihr Feedback. Wir sind sehr froh, Sie zu lesen und hoffen, Sie bald wieder in Zermatt zu begrüssen.

About the Wellness Hotel Alpenhof

Location Matterstrasse 43, Zermatt, VS 3920

Property Features

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Wellness Hotel Alpenhof helps provide the perfect winter holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar. There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. This luxury hotel also offers an indoor pool, a sauna and a fitness centre. A complete renovation of Wellness Hotel Alpenhof was completed in October 2022. Smoking is allowed in designated areas at this 4.5-star Zermatt hotel.

  • 1 building
  • 61 guestrooms or units
  • 5 levels
  • Built in 1983
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Coffee in lobby
  • Dry cleaning
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking reservations required

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Free train station pick-up

Room Amenities

Wellness Hotel Alpenhof offers 61 accommodations with minibars (stocked with some free items) and a safe. Each accommodation is individually furnished. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Stocked minibar (select free items)
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout curtains
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

Restaurant Alpenhof – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include ski-in/ski-out access, a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool, health club or hot tub without adult supervision. Guests aged under 16 years old are not allowed in the health club or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Ice skating on site
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Bicycle rentals nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift

Hotel Policies

Check-in

  • Check-in time ends at 10:00 PM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:30 AM - 10:00 PM. If you are planning to arrive after 9:00 AM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 16 and over, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 16 and over; guests must have received complete vaccination at least 14 days prior to check-in. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

Wellness Hotel Alpenhof offers transfers from the train station. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:30 AM - 10:00 PM.
Guests arriving after 9:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 60.0 per night.

Pet Policy

  • Pets: CHF 20 per pet, per night
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. This property accepts major credit cards, Visa, Mastercard, American Express, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Individually wrapped food options are available through room service. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 16 and over, and the test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 16 and over; guests must have received complete vaccination at least 14 days prior to check-in.

  • One child stays free
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Smoke detector
  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 24 hours
  • Minimum age for negative COVID-19 test result requirement: 16
  • Minimum age for proof of COVID-19 vaccination requirement: 16
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 14
  • Property does not offer on-site COVID-19 testing
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available for guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free: Maximum age 8
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Rollaway bed fee: CHF 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alpenhof Hotel
  • Alpenhof Hotel Zermatt
  • Alpenhof Zermatt
  • Hotel Alpenhof
  • Hotel Alpenhof Zermatt
  • Hotel Alpenhof
  • Wellness Hotel Alpenhof Hotel
  • Wellness Hotel Alpenhof Zermatt
  • Wellness Hotel Alpenhof Hotel Zermatt

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.