"A functional and well managed hotel which is centrally situated for the town, near bus and train station. We arrived during a heatwave which was uncom ... " More
6 Aug 2019 by illuster
Dear guest, Thank you for taking the time to give us your opinion on your last stay at the HOTEL illuster. What else could we have done for you so that your stay would correspond to a 5-star feedback? We know that it has been very hot during your stay and we tried to manage the heatwave as best as we could by shutting down the windows and using the black out curtains. We look forward to welcoming you back soon. Best regards Emanuele Cosomati - Hotel Manager
30 Jul 2023 by Rezeption
Sehr geehrter Herr LampertWir möchten uns herzlich für Ihr wertvolles Feedback bedanken. Ihre Erfahrung während Ihres Aufenthalts in unserem Hotel ist für uns von grosser Bedeutung, da es uns ermöglicht, unsere Servicequalität zu verbessern.Es tut uns aufrichtig leid, dass unser Personal nicht die gewünschte Freundlichkeit gezeigt hat. Wir versichern Ihnen, dass wir unsere Mitarbeiter weiterhin schulen und sie zu einem herzlichen und gastfreundlichen Service ermutigen werden.Die Meinung unserer geschätzten Gäste wie Sie ist uns besonders wichtig, da sie uns dabei hilft, kontinuierlich zu wachsen und zu verbessern.Wir freuen uns darauf, Sie erneut bei uns begrüsen zu dürfen und Ihnen einen unvergesslichen Aufenthalt zu bieten. Bei Ihrem nächsten Besuch können Sie sicher sein, dass Sie auf ein freundliches Team treffen werden, das Ihnen den bestmöglichen Service bieten wird.Vielen Dank nochmals und beste Grüsse!
12 Jan 2020 by hotelilluster8610
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem letzten Aufenthalt im HOTEL illuster mitzuteilen. Leider können wir Ihrer Bewertung nicht entnehmen, was konkret nicht Ihren Erwartungen entsprochen hat. Wir freuen uns Sie bald wieder bei uns zu begrüssen. Beste Grüsse Emanuele Cosomati - Hotel Manager
HOTEL illuster - Urban & Local offers its guests a full-service spa, a steam room, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business centre, 2 meeting rooms, and limo/town car service are available. A rooftop terrace, spa services, and tour or ticket assistance are also featured at the business-friendly HOTEL illuster - Urban & Local. An airport shuttle (available on request) is available for a fee. For a fee, parking is available. This 3-star Uster hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Self parking (surcharge) , RV, bus, truck parking (surcharge)
HOTEL illuster - Urban & Local offers 60 accommodations with laptop-compatible safes and free newspapers. This accommodation offers separate sitting areas. Flat-screen televisions come with cable channels and Netflix. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a bath, slippers, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and portable fans. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Ustaria – Overlooking the garden, this bar specialises in local cuisine and serves breakfast, lunch, dinner and light fare.
Ustaria Bar & Terrace – Overlooking the garden, this restaurant specialises in Regional cuisine and serves breakfast, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Recreational amenities at the hotel include a steam room and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with Turkish bath/hammam.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 6:30 AM - 10:00 PM. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM, please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.
HOTEL illuster - Urban & Local offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 6:30 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning on arriving outside normal check-in hours must contact the property in advance for check-in instructions and an access code. The host will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Air conditioning is not provided
On-site parties or group events are strictly prohibited
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, cash, mobile payments, Google Pay and Apple Pay. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Air conditioning is not provided. On-site parties or group events are strictly prohibited.
For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
