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3.8 out of 5

"A functional and well managed hotel which is centrally situated for the town, near bus and train station. We arrived during a heatwave which was uncom ... " More

By a verified traveller on Mon 01 Jul 2019

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Standard Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£143* Per night/room 23 Jan - 24 Jan

Family Triple Room, 3 Bedrooms, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the overall property condition at Hotel Illuster. During your stay, you'll be connected to a shopping centre and just a quick walk from Uster Castle. Features include free WiFi in public areas, plus a restaurant and a fitness centre. Built in 1973, this 3-star hotel has 60 rooms over 9 floors. All rooms offer free WiFi and flat-screen TVs.

  • All rooms offer separate sitting areas, flat-screen TVs and Netflix
  • Free WiFi
  • Free secured self-parking
  • Enjoy local cuisine and garden views while dining at Ustaria
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Just a 2-minute drive from Uster Castle and 5 minutes from Aathal Dinosaur Museum
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)

Hotel Illuster ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Illuster

Everyone (6) Couples (2) Other (1)
4 out of 5
A functional and well managed hotel which is centrally situated for the town, near bus and train station. We arrived during a heatwave which was uncomfortable as the guest rooms had no air conditioning.

Posted by on 1 Jul 2019

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Comment from Hotel Management

6 Aug 2019 by illuster

Dear guest, Thank you for taking the time to give us your opinion on your last stay at the HOTEL illuster. What else could we have done for you so that your stay would correspond to a 5-star feedback? We know that it has been very hot during your stay and we tried to manage the heatwave as best as we could by shutting down the windows and using the black out curtains. We look forward to welcoming you back soon. Best regards Emanuele Cosomati - Hotel Manager

3 out of 5

Posted by on 15 Dec 2019

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Comment from Hotel Management

12 Jan 2020 by hotelilluster8610

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem letzten Aufenthalt im HOTEL illuster mitzuteilen. Leider können wir Ihrer Bewertung nicht entnehmen, was konkret nicht Ihren Erwartungen entsprochen hat. Wir freuen uns Sie bald wieder bei uns zu begrüssen. Beste Grüsse Emanuele Cosomati - Hotel Manager

4 out of 5
Salle de bains trop petite. Hotel recommandable. Très bien pour une nuit.

Posted by , from Vd on 15 Sep 2018

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3 out of 5
Gute lage aber die Parkplätze müssen wir leider noch bezahlen. War nicht kostenlos wie besprochen.

Posted by on 1 Sep 2018

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3 out of 5
Da ich nur eine Nacht dort war gibt es nicht viel dazu zu schreiben . Das Zimmer ist schön und das Frühstück war auch gut . Das Personal war auch sehr freundlich und kompetent .

Posted by on 13 Feb 2017

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3 out of 5

Stadthotel nahe Zürich, sowie vom Bahnhof Uster

Geschäftlicher Aufenthalt, Preis/Leistung absolut ok.

Posted by , from Schweiz on 21 Dec 2016

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5 out of 5

Zum Empfehlen.

Achtung momentan im Umbau, somit nur am Wochenende zu empfehlen.

Posted by on 28 Aug 2016

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5 out of 5

Wegen Wohnungsräumung Umzug ins Hotel

Das Hotel Illuster hat mir ausgezeichnet gefallen. Es ist sicher kein 5 Sterne Hotel, bietet aber schöne, helle Zimmer und reichhaltiges Frühstück an bester Lage. Mitten in Uster ist man in 15 Minuten auch in Zürich. Eine sehr gute Alternative zu jedem Hotel in Zürich!

Posted by on 1 Sep 2015

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4 out of 5

Hôtel correct

Hôtel correct. Douche un peu petite. Calme. Parking payant : CHF 9,-

Posted by on 23 Jun 2015

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Property Features

Hotel Illuster offers its guests a sauna and a fitness centre. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and a limo/town car service. There are 2 meeting rooms available. A rooftop terrace, spa services, and tour or ticket assistance are also featured at the business-friendly Hotel Illuster. An airport shuttle (available on request) is available for a fee. For a fee, parking is available. A complete renovation of Hotel Illuster was completed in July 2016. This 3-star Uster hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 9 levels
  • Built in 1973
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Zurich (ZRH) (21.2 km / 13.1 mi)
  • Train station: Uster Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Hotel Illuster offers 60 forms of accommodation with laptop-compatible safes and free newspapers. This accommodation offers separate sitting areas. Flat-screen televisions come with cable channels and Netflix. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a bath, slippers, complimentary toiletries and hairdryers. This Uster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and portable fans. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in July 2016.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Netflix
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hairdryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (heating)
  • Portable fan
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

Ustaria – Overlooking the garden, this bar specialises in local cuisine and serves breakfast, lunch, dinner and light fare.

Ustaria Bar & Terrace – Overlooking the garden, this restaurant specialises in regional cuisine and serves breakfast, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Mountain biking nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. The spa is equipped with Turkish bath/hammam.

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at 10:00 PM
  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6:30 AM - 10:00 PM. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM, please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 6:30 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning on arriving outside normal check-in hours must contact the property in advance for check-in instructions and an access code. The host will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 40.0 per day.
  • Free cots (infant beds)!

Pet Policy

  • Pets: CHF 15 per pet, per night
  • Maximum 1 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

On-site parties or group events are strictly prohibited

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking. This property accepts credit cards, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited.

For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; reservations are required for some on-site facilities. Individually wrapped food options are available for breakfast. The property affirms that it follows the sanitisation practices of the Clean & Safe (Switzerland) guidelines.

  • One child stays free
  • Credit card pre-authorisation
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Car not required
  • Host will greet you
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Events/parties not allowed
  • LGBTQIA friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available for guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.50 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CHF 22 per person (approximately)
  • Airport shuttle fee: CHF 80.00 per person (one way)
  • Airport shuttle fee per child: CHF 0 (one-way)
  • Covered self-parking fee: CHF 9 per night
  • Pet fee: CHF 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CHF 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Garni Illuster
  • Hotel Garni Illuster
  • Hotel Illuster
  • Hotel Illuster Hotel
  • Hotel Illuster Uster
  • Hotel Illuster Hotel Uster

You should know

  • Hotel Illuster offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.