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3.9 out of 5
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See all 7 ebookers Reviews

"Hotel was fine, Staff were good, breakfast was nice. I found the rooms a bit cold looking with the grey decor. Nothing wrong with the hotel at all jus ... " More

By a verified traveller on Thu 30 Mar 2023

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Deluxe Triple Room

Bed Count 1 Twin Bed Maximum Occupancy 3 Max
£60* Per night/room 2 Jun - 3 Jun

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Double Single Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Triple Room, 3 Single Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Executive Double Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Clayton Hotel Cardiff ratings based on 7 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Clayton Hotel Cardiff

Everyone (4) Family (1)
5 out of 5

Posted by on 3 Jul 2023

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Comment from Hotel Management

24 Jul 2023 by Stephanie (Deputy General Manager)

Thank you for the great score Rose.

3 out of 5
Hotel was fine, Staff were good, breakfast was nice. I found the rooms a bit cold looking with the grey decor. Nothing wrong with the hotel at all just not really my cup of tea.

Posted by on 30 Mar 2023

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Comment from Hotel Management

2 Apr 2023 by Zoe-Jo | Guest Relations Manager

Dear Gary, Thank you for taking the time to leave us a review!I am delighted to hear that you had a good experience with our team and enjoyed our tasty breakfast options. I am sorry to hear that you thought the décor of the room was cold, I have now passed these comments on to the relevant managers who will be exploring this further. I hope these issues did not impact your experience negatively as we hope to welcome you back in the near future. Kindest Regards,

4 out of 5
Property was extremely clean and felt luxurious without having to pay the money of other establishments. The front desk team were very amicable. My only criticism would be that my hotel room was directly opposite the management office which could get very very noisy at times.

Posted by on 13 Mar 2023

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Comment from Hotel Management

17 Mar 2023 by Zoe-Jo – Guest Relations Manager

Dear Liberty, Thank you for taking the time to leave us such a great review. I am delighted to hear that you had such a great experience with our team and found the hotel luxurious and clean. Regarding the room allocation, apologies for the disturbance. If you were to return please ask a member of our reception team to allocate you a more suitable room. Thank you again for the feedback.We look forward to welcoming you back in the near future. Kindest Regards,

4 out of 5

Posted by on 7 Feb 2023

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4 out of 5

Posted by on 17 Oct 2022

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3 out of 5
Overall was ok. I wouldn’t recommend the hotel for cleanliness or space. We got a room for three adults and there was a double and a single bed but it was so small. There was hardly any space to move around as well this the bathroom was extremely small. Shower wasn’t great. Hand wash was there but broken so we had to go out and buy one. Was a lot of dust everywhere and the carpets need to be refreshed as there was gum stuck. Too much dust considering it should have been cleaned for us. Staff were lovely especially Chris - was extremely helpful with our requests. Location is great as it’s right next to the station and city centre.

Posted by on 6 Jul 2021

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Comment from Hotel Management

7 Jul 2021 by Fiona Snook, Duty Manager

Dear Anonymous, Thank you for leaving a review of the hotel. I am sorry that you found the room to be small and not clean. I wish you had spoken to reception regarding the issues so we could have resolved these during your stay. I am glad that the staff and especially Chris were lovely and helpful! We hope we can welcome you back to show you that this is not a regular occurrence at the Clayton Hotel Cardiff. Kind regards,

4 out of 5
Nice hotel right in the heart of Cardiff and really good value. The staff are what made it for us, they were so friendly and caring that we felt really comfortable there. Breakfast was great and, again, the staff serving made every effort to ensure we enjoyed it safely. A big thank you to all who work at the Clayton Hotel!

Posted by , from London on 8 Sep 2020

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Comment from Hotel Management

10 Sep 2020 by Amelia

Thank you very much, I am delighted you enjoyed your stay and I hope we can welcome you back soon. Many thanks,

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.