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"The hotel is right opposite Tram #9 stop, about 10 mins Bern central station. Staff are friendly and speak good English (as is usual in Swiss hotel ... " More

By a verified traveller on Thu 08 Dec 2016

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Double Room (Room Selected at Check-In)

Bed Count 2 Single Beds Maximum Occupancy 3 Max
£99* Per night/room 4 Oct - 5 Oct

Comfort Triple Room

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Comfort Double Room

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Comfort Single Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Single Room (Room Selected at Check-In)

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Comfort Quadruple Room

Bed Count 3 Single Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they enjoy the spacious rooms at Hotel Ambassador. During your stay, you'll be connected to a shopping centre and within walking distance of Freibad Marzili. Free WiFi in public areas, free self-parking and a full-service spa are available. This 4-star hotel has 97 rooms over 7 floors. Each room includes amenities such as free WiFi and a Smart TV.

  • Air-conditioned rooms with 24-hour room service, Smart TVs and minibars
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with reflexology or massages at Massage
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre, a sauna and complimentary bicycles
  • Guests speak favourably about the area's walkability and the proximity to public transport
  • 14 minutes on foot from Freibad Marzili and a 3-minute drive from Bern Natural History Museum
  • Pets welcome for a fee

Hotel Ambassador ratings based on 26 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Ambassador

Everyone (8) Couples (5) Business (5) Family (5) Friends (2)
1 out of 5

never 4 stars

Staff insulted me, I was proved right, never a word of excuse. they certainly could never work at the Schweizerhof ! corner of the room was a minimal bathroom, no privacy. decoration tasteless and cold. the restaurant served Tilapia, this is junkfish ! I certainly was unhappy there.

Posted by , from La Provence France on 30 Nov 2017

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4 out of 5

Good apart from faulty internet

Pros: Please see earlier section
Cons: Please see earlier section
Location: Please see earlier section
The hotel is right opposite Tram #9 stop, about 10 mins Bern central station. Staff are friendly and speak good English (as is usual in Swiss hotels). I didn’t have a car but I liked the idea of free parking. The room was modern and clean. I stayed on the 2nd floor in a single bed room. I liked the large floor-to-ceiling windows but they needed net curtains, as I didn’t like the idea of people at the tram stop peering up into my room. The size of the room was fine – much better than many others in Bern (e.g. Metropole or Kreuz). The room temperature was a bit warm but a nice contrast to the 0 degree temperature outside. Room access was via a key (rather than card). The room didn’t come with an ironing board, but reception were happy for me to grab one from their store room. I liked the positioning of the socket by the desk and bed. It was one of those Swiss triple sockets - fine for native plugs but could not take more than one bulky power adaptor. The room had a minibar and kettle with tea & coffee sachets. It didn’t have a bottle of complementary water or any biscuits. When the internet was working it was excellent. But it took a very long time to connect. Once it took over 1 hour to connect (I restarted my laptop 3 times to increase my chances of success). It simply wouldn’t take me to the landing page and timed out instead. Reception admitted that the internet was faulty and they in contact their supplier about it. The bathroom had an actual bath! This is unusual for

Posted by , from UK on 8 Dec 2016

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4 out of 5
Sehr freundlicher Empfang , gute Informationen. Bern Karte zur Benützung der öffentlichen Verkehrsmittel inbegriffen.

Posted by , from Rümlang on 31 Jul 2020

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3 out of 5
Das Zimmer war sehr winzig - 2 Einzelbetten und ein Zustellbett statt 3 Einzelbetten, nicht bessonders bequem. Das Wasser in der Dusche fast tropfenweise / der Wasserdruck sehr schwach. Das Zimmer, Die Bettwäsche und Duschtücher sehr sauber. Das Wasser im Schwimmbad eiskalt. Das Frühstück sehr gut. Der Parkplatz gut und die Trambilette ein grosses Plus. Das Personal stets sehr freundlich und hilfsbereit.

Posted by , from Zug on 29 Jul 2020

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5 out of 5

Posted by on 13 Jul 2020

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5 out of 5
Excellent accueil,proche d’une station de tram.Petite piscine et bon restaurant japonais

Posted by on 27 Jun 2020

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5 out of 5
Das Zimmer war etwas staubig bei der Anreise aber sonst war es ein sehr angenehmer aufenthalt.

Posted by , from Zürich on 14 Jun 2020

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3 out of 5
Das Zimmer war etwas kalt. Man könnte die braunen Ränder um die Abläufe im Sanitär e reich auch mal. Reinigen. Ein warmes rsucvezimmerr wäre angebracht. Das Bad nicht verschliessbar und zu offen.

Posted by on 10 Jan 2020

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3 out of 5
Das Zimmer war 18 grad kalt, die Heizung lärmte die ganze Nacht

Posted by on 12 Dec 2019

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2 out of 5
Für ein DZ für den zweiten Schlüssel 50.— Depot zu verlange finde ich frech. Auf die Bitte die Rg zu teilen bekam ich keine Lösung. Dienstleistung gibt es nicht in diesem Hotel.

Posted by on 2 Nov 2019

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Property Features

Hotel Ambassador offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. A fitness centre, spa services, and a terrace are also featured at the business-friendly Hotel Ambassador. Self parking is free. This 4-star Bern hotel is smoke free.

  • 1 building
  • 97 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Bern (BRN-Belp) (7.3 km / 4.5 mi)
  • Train station: Koeniz Wabern bei Bern Station (1 km / 0.6 mi)
  • Parking: Free self parking

Room Amenities

Hotel Ambassador offers 97 forms of air-conditioned accommodation with minibars and a safe. Smart televisions are featured in guestrooms. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Hotel Ambassador has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, a fitness centre and complimentary bicycles.

  • Free bicycles on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Massage. Services include hot stone massages and sports massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna.

The spa is open daily.

  • Hot stone massage
  • Sauna in spa
  • Reflexology
  • Sports massage
  • Massages


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies


  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 30.0 per night.

Pet Policy

  • Pets: CHF 10 per pet, per nightService animals are exempt from fees.


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staffed front desk
  • Debit cards


Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 5.30 per person, per night. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CHF 7.5 and CHF 19 per person (approximately)
  • Pet fee: CHF 10 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ambassador Bern
  • Ambassador Bern Hotel
  • Ambassador Hotel Bern
  • Bern Ambassador
  • Bern Ambassador Hotel
  • Bern Hotel Ambassador
  • Hotel Ambassador Bern
  • Hotel Bern Ambassador
  • Hotel Ambassador SPA Bern
  • Hotel Ambassador Bern
  • Hotel Ambassador Hotel
  • Hotel Ambassador Hotel Bern

You should know

  • Pool access available from 8 AM to 11 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.