Skip to main content
Beginning of main content
5.0 out of 5

"From the moment we were picked up from the ferry terminal, to the moment we were dropped back at the terminal, we were in heaven. The service was fant ... " More

By a verified traveller on Thu 21 Mar 2019

Enter dates to see availability

Room, 1 Bedroom, Terrace (Garden)

Bed Count 1 King Bed Maximum Occupancy 3 Max
£159* Per night/room 24 Oct - 25 Oct

Villa, 1 Bedroom, Beachfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Villa, 1 Bedroom, Beachfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sea View Suite (Upper)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Garden Suite (Upper)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Villa, 2 Bedrooms, Beachfront

Bed Count 1 King Bed Maximum Occupancy 6 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Residence Bintan. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available.

  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • The 2 restaurants, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Indulge with body wraps, body treatments or manicures and pedicures at The Residence Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, a gym and a steam room
  • Guests have great things to say about the helpful staff and the size of the guestrooms
  • 14.3 mi (23 km) from Trikora Beach and 23.8 mi (38.4 km) from Tanjung Pinang Ferry Terminal
  • Free airport and ferry terminal shuttle service

The Residence Bintan ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Residence Bintan

Everyone (2)
5 out of 5

Posted by on 6 Oct 2019

Was this review helpful to you?
Comment from Hotel Management

7 Oct 2019 by Rajeev

Dear Anonymous, Selamat Siang from The Residence Bintan! Thank you very much for positively rating our resort in this forum, we appreciate your time. Sincerely, Rajeev paul Operations Manager

5 out of 5
From the moment we were picked up from the ferry terminal, to the moment we were dropped back at the terminal, we were in heaven. The service was fantastic, nothing was too much, and the hotel itself was out of this world. We couldn’t fault our time at The Residence Bintan and will certainly be recommending to others!

Posted by on 21 Mar 2019

Was this review helpful to you?
Comment from Hotel Management

23 Mar 2019 by Rajeev

Dear Anonymous, Selamat Sore from The Residence Bintan! We are extremely delighted to see your wonderful post here, thank you very much for spending time writing this review for us. Your praising comments with regard to the arrival and departure experience, and fantastic service are very well-received, we will ensure to share your compliments with the team. Thank you once again for staying with us and highly recommending us. Looking forward to serving you soon. Sincerely, Rajeev Paul Operations Manager

5 out of 5
Sehr freundliche Bedienung und schöne Hotelanlage. Uns gefiel es sehr gut.

Posted by on 12 Mar 2019

Was this review helpful to you?
Comment from Hotel Management

15 Mar 2019 by Rajeev

Dear Anonymous, Selamat Sore from The Residence Bintan! Thank you very much for appreciating our resort and overall service, we look forward to welcoming you back soon. Sincerely, Rajeev Paul Operations Manager

Property Features

Simply walk outside to feel the sun on your face at the sandy beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Residence Bintan such as the free kids' club and the outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. WiFi is free in public spaces. This luxury hotel also offers a children's pool, a steam room and a fitness centre. Free self parking is available. This 5-star Bintan hotel is smoke free.

  • 127 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Built in 2017
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle and ferry terminal shuttle; area shuttle within 25 kilometers and shopping centre shuttle available for a surcharge
  • Parking: Free self parking

Room Amenities

The Residence Bintan offers 127 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, slippers and complimentary toiletries. This Bintan hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Nightly turndown service
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

On-site venue – This restaurant serves breakfast, brunch, lunch and dinner.

24-hour room service is available.

Nearby Activities

A private beach and complimentary bicycles are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails on site
  • Playground on site
  • Free bicycles on site
  • Archery on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Residence Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a steam room. The spa is open daily.

  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is: 16

Special check-in instructions:

Guests must transfer via Shuttle to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the ferry terminal. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property provides ferry terminal pickup service. Guests must contact the property at least 48 hours in advance of arrival to request pickup.

To get to the property, guests need to transfer by Shuttle. Transfers need to be confirmed by contacting the property at least 48 hours before travel on the number on the booking confirmation. The Residence Bintan offers transfers from the ferry terminal. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Residence Bintan

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; guests can access their rooms with a mobile device. Individually wrapped food options are available through room service.

  • Car required
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free: Maximum age 5
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 1000000.0 per night
  • New Year's Eve (31 December) Gala Dinner per adult: IDR 1750000
  • New Year's Eve (31 December) Gala Dinner per child: IDR 850000 (up to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Residence Bintan Hotel
  • Residence Bintan
  • The Residence Bintan Hotel
  • The Residence Bintan Bintan
  • The Residence Bintan Hotel Bintan

You should know

  • Pool access available from 9:00 AM to 6:00 PM
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
url importing http://www.ebookers.com/Bintan-Hotels-The-Residence-Bintan.h22321324-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Bintan-Hotels-The-Residence-Bintan.h22321324-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.com/Bintan-Hotels-The-Residence-Bintan.h22321324-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.