7 Oct 2019 by Rajeev
Dear Anonymous, Selamat Siang from The Residence Bintan! Thank you very much for positively rating our resort in this forum, we appreciate your time. Sincerely, Rajeev paul Operations Manager
23 Mar 2019 by Rajeev
Dear Anonymous, Selamat Sore from The Residence Bintan! We are extremely delighted to see your wonderful post here, thank you very much for spending time writing this review for us. Your praising comments with regard to the arrival and departure experience, and fantastic service are very well-received, we will ensure to share your compliments with the team. Thank you once again for staying with us and highly recommending us. Looking forward to serving you soon. Sincerely, Rajeev Paul Operations Manager
15 Mar 2019 by Rajeev
Dear Anonymous, Selamat Sore from The Residence Bintan! Thank you very much for appreciating our resort and overall service, we look forward to welcoming you back soon. Sincerely, Rajeev Paul Operations Manager
Simply walk outside to feel the sun on your face at the sandy beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Residence Bintan such as the free kids' club and the outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. WiFi is free in public spaces. This luxury hotel also offers a children's pool, a steam room and a fitness centre. Free self parking is available. This 5-star Bintan hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Free self parking
The Residence Bintan offers 127 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, slippers and complimentary toiletries. This Bintan hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
On-site venue – This restaurant serves breakfast, brunch, lunch and dinner.
24-hour room service is available.
A private beach and complimentary bicycles are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, The Residence Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a steam room. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Guests must transfer via Shuttle to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the ferry terminal. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property provides ferry terminal pickup service. Guests must contact the property at least 48 hours in advance of arrival to request pickup.
To get to the property, guests need to transfer by Shuttle. Transfers need to be confirmed by contacting the property at least 48 hours before travel on the number on the booking confirmation. The Residence Bintan offers transfers from the ferry terminal. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; guests can access their rooms with a mobile device. Individually wrapped food options are available through room service.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.