1 Dec 2023 by Róbert Kovács
Dear Valued Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We genuinely appreciate your candid comments, and we regret to hear that your experience did not meet your expectations.We sincerely apologize for any inconvenience caused by the size of the bathroom and the discomfort you experienced due to the room temperature. Our commitment to guest satisfaction is paramount, and we understand that the room experience is a crucial part of your stay. While our rooms are designed with comfort and convenience in mind, we acknowledge that preferences can vary, and we regret if we fell short in meeting your specific needs on this occasion.Furthermore, we recognize the importance of a warm and welcoming atmosphere. Rest assured, we will take proactive steps to ensure that our team provides the exceptional service that our guests expect.Should your travels bring you back to this area, we can only hope that you would consider giving us another chance to welcome you back and regain your trust in our hotel and services.Kind regards,Róbert KovácsGeneral Manager
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 5 meeting rooms are available. A computer station is on site and WiFi is free in public spaces. A fitness centre, spa services, and tour or ticket assistance are also featured at the business-friendly Mercure Budapest City Center Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Budapest hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Mercure Budapest City Center Hotel offers 239 accommodations with minibars and a safe. LCD televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Budapest hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10 AM.
Winestone – This restaurant specialises in international cuisine and serves lunch, dinner and light fare.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include sports massages and massages.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Mercure Budapest City Center Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Hungary. This property is rated 4 stars.
