Casa Cielo Cancun

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Contactless check-in is available.

• One child stays free
• Guest accommodation is not sealed after cleaning
• Electrostatic spray is used for disinfection
• Cashless transactions are not available
• Staff temperature checks are conducted regularly
• Masks are compulsory at the property
• Temperature checks are not available to guests
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Contactless food service / room service is available
• Commonly-touched surfaces are cleaned with disinfectant
• Reservation is not required for facilities on-site
• Property confirms they are implementing guest safety measures
• Property is cleaned with disinfectant
• Contactless check-out is not available
• Staff wears personal protective equipment
• Mobile key entry is not available
• No front desk
• Debit cards not accepted
• Food service has been amended for enhanced safety
• Protective clothing is not available to guests
• No shield between guests and staff in main contact areas
• Guests are provided with free hand sanitiser
• Property does not follow sanitisation practices of any association
• Children stay free - maximum age 3
• Virtual front desk
• Private entrance
• Social distancing measures are not in place
• Contactless check-in is available
• No rollaway/extra beds available
• Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
• No cots (infant beds) available
• No lifts
• Property confirms they are implementing enhanced cleaning measures
• Smoke detector
• Children stay free
• Service animals not allowed
• Individually-wrapped food options are not available
• Cash deposit required
• No gap period between guest stays