Skip to main content
Beginning of main content
 Isla Mujeres •1 Room
 Isla Mujeres • 1 Room
Book online or call 020 3788 4841 Phone Number

Na Balam Hotel

3-star property
Calle Zazil-ha No. 118, Isla Mujeres, QROO 020 3788 4841
Choose Dates
2.6 out of 5
See all 5 ebookers Reviews

"The hotel is in an unprecedented location. Right on the best beach of the island. Everyone else on the island tries to get to this beach and staying h ... " More

By SandL on Sun 31 Aug 2014

Points Of Interest

View all on Map

Enter dates to see availability

Two Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 5 Max

Poolside Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Poolside Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Na Balam Hotel. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.

  • Free Wi-Fi in some public areas
  • Free self-parking and extended parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, multilingual staff and a terrace
  • Guests speak favourably about the location and the beach
  • Airport and ferry terminal shuttle service available for a fee

Na Balam Hotel ratings based on 5 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Na Balam Hotel

Everyone (1) Couples (2) Friends (2)
4 out of 5

Perfect location but only specific rooms

The hotel is in an unprecedented location. Right on the best beach of the island. Everyone else on the island tries to get to this beach and staying here juat feels great. However, the rooms which aren't ocean view are not so good. They are not sealed and if you're a little bit sensitive to mosquitoes this may be a problem.

Posted by on 31 Aug 2014

Was this review helpful to you?
1 out of 5

We left!!!

The hotel is beautiful and so are it's surroundings. Unfortunately, the staff were so rude and hostile that we checked out and asked for our money back. They made us feel very uncomfortable. When we first arrived, exhausted after a day travelling and getting lost on our way to the hotel, the man that checked us in gave us our room key and pointed in the rooms general location. It was across a road and it was 11 o'clock at night. No one offered help with out bags. After 10 minutes of wondering around the pool staring at each patio door looking for a room number, I had to go back to reception and ask for someone to show us to our room. This was obviously a massive inconvenience as it took him 10 minutes of tidying the reception desk for him to lead us in the right direction. We had booked the room for 3 people and only had 2 towels and 2 bottles of water. I spoke to reception about this and we were allowed another towel but not an extra bottle of water! We would sit in the restaurant for about 20 minutes whilst the 5 members of staff would chat. Very awkward as we didn't know whether to say something or not as perhaps they hadn't seen us. This was obviously not the case as their attitude was awful when they did eventually take our order. We had opted for the continental breakfast, which we were told as soon as we were given menus, does not include a tip. We were given cold coffee, 4 bits of fruit and 4 pieces of tiny toast between 3 people. If you dared ask for more toast they would make sure it took half an hour to reach you. Then we made the mistake of ordering nachos with guacamole. The waiter told us guacamole will be 5 extra. We said that was fine. Then he brought the nachos with no guacamole. So we waited, then asked again. Then he came back over and told us we can't have guacamole because it's extra. We explained that this wasn't a problem. He then brought it out half an hour after the nachos were finished. He became quite angry and cleared the rest of the plates away which we were still eating. We attempted to go back to the restaurant for dinner and were refused entry as they would no longer accept card. We finally decided to speak to the hotel manager. This was very hard as we were questioned by 3 members of staff as to why. We politely explained to the manager why we did not feel comfortable staying there any longer. He said "What do you want me to do about it?" He wasn't exactly rude but he looked and acted like he had just given up. He told us we couldn't have the rest of our stay refunded as it was up to the travel company. I then asked if we could call them. They took the number from me and then bluntly stated that the number 'doesn't exist'. I asked to use their phone, which came up with a list of previously dialled numbers and showed that she had never called that number. The travel company were brilliant and apologised even though it wasn't their fault. They then spoke to the hotel manager and arranged a refund for us. We then tried to check out but all of the staff had disappeared so we just packed our things and left! I do not know what has happened there but the staff are very angry and hostile!

Posted by on 29 Aug 2014

Was this review helpful to you?
4 out of 5

Mainio sijainti rannalla

Hotelli aivan hiekkarannan vieressä, jossa myös aurinkopedit asiakkaille. Tilavat huoneet joihin oma sisäänkäynti sisäpihalta. Aamiainen välttävä. Hotellilta lyhyt matka myös saaren keskustan palveluihin sekä lautalle.

Posted by , from Helsinki on 26 Jan 2017

Was this review helpful to you?
3 out of 5

Entspanntes Resort in toller Lage

Das Na Balam besticht durch die schöne Lage am Ende der Playa Norte und durch die entspannte Atmosphäre. Von den Zimmern (wir hatten ein Deluxe Ocean View room) darf man sich nicht zu viel versprechen, sie sind wirklich sehr schlicht gehalten und bieten gerade soviel Komfort wie nötig - aufgrund des feuchten Klimas riecht es immer ein wenig muffig. Die Anlage insgesamt ist recht schön, es gibt einen kleinen Pool und einen Jacuzzi. Das Restaurant Zazil Ha gefiel uns sehr gut, der Service ist freundlich, vielleicht manchmal etwas schleppend. Das im Preis inbegriffene Frühstück ist spartanisch (Brot, Butter, Marmelade, Kaffee, O-Saft oder Obst) und sparsam bemessen, man kann aber nachordern und ansonsten Gerichte à la carte dazu bestellen und bezahlen. Für ein paar Tage haben wir uns in dem Resort sehr wohl gefühlt, für länger hätte uns in unserem Zimmer etwas Komfort gefehlt. Gemessen an dem, was man insgesamt in den Hotels in Yucatan für sein Geld geboten bekommt, ist das Na Balam ganz okay.

Posted by on 7 Jan 2014

Was this review helpful to you?
1 out of 5

Je décaonseille vivement

Hôtel bien situé et c'est tout! L'acceuil et le service sont lamentables et extrement décevants. Le personnel est froid. Mauvais séjour. Et de plus, l'ôtel a débité notre CB sans notre accord. Je suis trés déçue. Je déconseille cet hôtel VIVEMENT

Posted by on 25 Sep 2013

Was this review helpful to you?

About the Na Balam Hotel

Location Calle Zazil-ha No. 118, Isla Mujeres, QROO 77400

Property Features

  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Front desk (limited hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Property shuttles: Airport shuttle and ferry terminal shuttle
  • Parking: Free self parking and extended parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Na Balam Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. Contactless check-in and contactless check-out are available.

  • Front desk opens daily at 7 AM
  • Front desk closes daily at 11 PM
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • balam Hotel
  • Beach Hotel na balam Isla Mujeres
  • Beach na balam
  • Beach na balam Isla Mujeres
  • Hotel Na Balam Beach
  • Na Balam Beach Isla Mujeres
  • Na Balam Hotel Hotel
  • Na Balam Hotel Isla Mujeres
  • Na Balam Beach Hotel Villas
  • Na Balam Hotel Hotel Isla Mujeres

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
url importing http://www.ebookers.com/Isla-Mujeres-Hotels-Na-Balam-Hotel.h22975-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Isla-Mujeres-Hotels-Na-Balam-Hotel.h22975-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.com/Isla-Mujeres-Hotels-Na-Balam-Hotel.h22975-p2.Hotel-Reviews?rm1=a2&

Top Trending

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.