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4.8 out of 5

"The location is very good - on the edge of the walled centre and overlooking the harbour. The room was great - large, clean and comfortable. The break ... " More

By a verified traveller on Sat 27 Jan 2018

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Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£126* Per night/room 9 Oct - 10 Oct

Luxury Room (Bay View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Arsenal Hotel's good location gets good marks from our customers. During your stay, you're just a quick walk from Cartagena Fishing Club. Enjoy features like free WiFi in public areas, plus 2 bars and an outdoor pool.

  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Drinking and dining options include a restaurant, a poolside bar and 2 bars/lounges
  • Take a swim in the outdoor pool
  • Amenities include a 24-hour business centre, a meeting room and multilingual staff
  • On-site recreation includes a gym
  • Guests speak favourably about the pool and the bar
  • Just a 5-minute walk from Santisima Trinidad Church and 5 minutes on foot from Ciudad Movil Cultural Center
  • Airport pick-up, local-area and beach shuttle service available for a fee

Arsenal Hotel ratings based on 5 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Arsenal Hotel

Everyone (1) Couples (3)
5 out of 5

Very helpful staff - in all departments

The location is very good - on the edge of the walled centre and overlooking the harbour. The room was great - large, clean and comfortable. The breakfast was very good - good quality and choice. But the whole thing is supported by a great staff team who were very friendly and always helpful.

Posted by , from Belfast, Northern Ireland on 27 Jan 2018

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Comment from Hotel Management

30 Jan 2018 by David

Hola Mike , First of all, we would like to thank you for choosing Allure Hotels for your vacation, we know there are many options in Cartagena to stay. We are very happy to hear that you spent a very good time with us, Also, your comments are very important to us, since they are our priority number one. We appreciate your post on this social media, so others travelers can see it. Thank you again and we hope to see you soon in a near future, Sincerely, Front Office Manager

5 out of 5
Super Lage, sehr engagiertes Personal. Besonders möchten hierbei Jhon, Kristian und Alfonso erwähnen die uns unsere wünsche stets von den Lippen abgelesen haben. Wir waren innert 2 Wochen gleich 2 mal im Hotel da es uns sehr gefallen hat. Gerne wieder und sehr zu empfehlen wenn ihr etwas schönes und ruhiges sucht.

Posted by on 2 May 2021

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Comment from Hotel Management

4 May 2021 by Team Allure Chocolat.

Sehr geehrter Expedia-Benutzer: Vielen Dank für Ihre freundlichen Worte und ausgezeichneten Kommentare. Es ist eine Freude zu lesen, wie sehr Sie Ihr Gourmet Inclusive-Erlebnis genossen haben. Gute Ferien sollten von Ihrer Ankunft bis zu Ihrer Abreise beginnen. Wir freuen uns zu hören, dass wir das Ziel erreicht haben. Nochmals vielen Dank für Ihren Kommentar und wir freuen uns, Sie bald wieder hier im Allure Chocolat Hotel by Karisma begrüßen zu dürfen.

5 out of 5
Wunderbar, zentral gelegen und super nettes Personal.

Posted by on 24 Apr 2021

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Comment from Hotel Management

24 Apr 2021 by Jhon Rocha

Thank you So much to shared your experience.

5 out of 5
Ausgezeichnetes Hotel mit toller Bar auf dem Dach. Sehr zentral gelegen,

Posted by on 5 Mar 2020

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Comment from Hotel Management

9 Mar 2020 by Hotel Management

Dear Guest, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Kind Regards,

4 out of 5
Pros: Gute Lage. Freundliches Personal. Modern eingerichtete Zimmer. Sehr schöne Aussicht vom Pool auf dem Dach.
Cons: Das Frühstücksbuffet ist unzureichend und bedarf einer grösseren Auswahl.
Sightseeing in Cartagena beim exzellentem Essen in der Innenstadt. Sehr zu empfehlen ist das Restaurant Perla.

Posted by , from Schweiz on 18 Dec 2017

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Comment from Hotel Management

20 Dec 2017 by noe

Sehr geehrter Danke Shoen für ihre Kommentar Mit freundlichen Grüßen, The Management

Property Features

Arsenal Hotel offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. A rooftop terrace, spa services, and multilingual staff are also featured at the business-friendly Arsenal Hotel. A shuttle from the airport to the hotel (available 24 hours) and a beach shuttle are available for a fee. Smoking is allowed in designated areas at this 4-star Cartagena hotel.

  • 1 building
  • 72 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Built in 2012
  • Childcare (surcharge)
  • Terrace on the roof
  • Business centre (24 hours)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Garden
  • Bellhop
  • Lift
  • Smoking in designated areas
  • 1 conference room
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Babysitting or childcare (surcharge)
  • Fridge

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport pick-up, area shuttle, and beach shuttle

Room Amenities

Arsenal Hotel offers 72 accommodations with minibars and a safe. Beds feature pillowtop mattresses. 42-inch Flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Fridge
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

Arsenal Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.

  • Deep tissue massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Arsenal Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Arsenal Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No on-site parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free: Maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after January 1 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travellers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 60000 per person
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Allure Chocolat
  • Allure Chocolat Cartagena
  • Allure Chocolat Hotel
  • Allure Chocolat Hotel Cartagena
  • Allure Chocolat Karisma Hotels Resorts Hotel Cartagena
  • Allure Chocolat Karisma Hotels Resorts Hotel
  • Allure Chocolat Karisma Hotels Resorts Cartagena
  • Allure Chocolat by Karisma Hotels Resorts
  • ure Chocolat Karisma s s Cart
  • Arsenal Hotel Hotel
  • Arsenal Hotel Cartagena
  • Arsenal Hotel Hotel Cartagena
  • Allure Chocolat by Karisma Hotels Resorts

You should know

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.