Skip to main content
Beginning of main content
 Chester •1 Room
 Chester • 1 Room
Book online or call 020 3788 4841 Phone Number

Chester Station Hotel, Sure Hotel Collection by Best Western

3-star property
City Road, Chester, England 020 3788 4841
Choose Dates
3.1 out of 5
See all 20 ebookers Reviews

"Comfy bed ,room's a bit out dated ,shower not the best ,had to run the water for 5 minutes before it got warm " More

By a verified traveller on Mon 17 Feb 2020

Points Of Interest

View all on Map

Enter dates to see availability

Chester Station Hotel, Sure Hotel Collection by BW ratings based on 20 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Chester Station Hotel, Sure Hotel Collection by BW

Everyone (16) Couples (1) Family (2)
4 out of 5

Posted by on 6 Dec 2020

Was this review helpful to you?
Comment from Hotel Management

13 Dec 2020 by The Queen Hotel Team

Thank you for your review!

4 out of 5

Posted by on 6 Dec 2020

Was this review helpful to you?
Comment from Hotel Management

13 Dec 2020 by The Queen Hotel Team

Thank you for your review!

5 out of 5

Posted by on 19 Jul 2020

Was this review helpful to you?
Comment from Hotel Management

23 Jul 2020 by Chester, Sure Hotel

Thank you for your review

4 out of 5

Posted by on 24 Feb 2020

Was this review helpful to you?
3 out of 5
Comfy bed ,room's a bit out dated ,shower not the best ,had to run the water for 5 minutes before it got warm

Posted by , from Warrington on 17 Feb 2020

Was this review helpful to you?
5 out of 5
I had booked for two nights with different agents and it was no trouble for them to keep me in the same room for two nights .. the staff were so helpful and friendly nothing was to much trouble .. will certainly stay again

Posted by , from Llandudno on 5 Feb 2020

Was this review helpful to you?
3 out of 5

Posted by on 24 Sep 2019

Was this review helpful to you?
3 out of 5
Hotel excellent location and really friendly staff unfortunately wing where we were has not been upgraded yet, everything was clean however mattress on bed was terrible and whole room needs upgraded

Posted by on 19 Dec 2018

Was this review helpful to you?
1 out of 5
Dirty dirty dirty! Smelt of stale tobacco smoke. Complimentary buscuits open and half eaten. Receptionist couldnt be bothered to sort things out

Posted by on 20 Aug 2018

Was this review helpful to you?
4 out of 5

Great Location

Pros: The receptionist was extremely helpful & friendly let us our leave our luggage, to go shopping on arrival & departure really helpful.
Cons: The lock on the door was a little temperamental and would be better if fixed room, another guest was at reception to flag up the same problem?
Location: Ideal for overnight trip located close to Chester railway station, and is only a short walk from all that Chester has to offer City Walls Walk is good
My wife and I stayed along with our friends for my wife's birthday, the hotel is ideal for this kind of trip as it is located close to the Chester mainline railway station, and is only a short walk from all that Chester city center has to offer. The hotel receptionist was extremely helpful and friendly we arrived to early to check in but she said we could leave our luggage while we went into town to do some shopping, likewise when we checked out they offered the same facility which is really helpful. Our room was very clean and comfortable the decor was nice albeit it a little dated and the lock on the door was a little temperamental but didn't cause any problem, it just needed a bit of a jiggle with the key. Breakfast was very good and could not be faulted. I would have no hesitation in recommending this hotel to anybody visiting Chester.

Posted by , from Cheshire on 2 Mar 2018

Was this review helpful to you?

About the Chester Station Hotel, Sure Hotel Collection by Best Western

Location City Road, Chester, England CH1 3AF

Property Features

  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

For a fee, guests can enjoy a to-go breakfast daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard and American Express. Cash is not accepted. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Guest accommodation is not sealed after cleaning
  • Comprehensive food waste policy
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property does not follow regional sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hallmark Inn
  • Hallmark Chester
  • Hallmark Inn Chester
  • Chester Sure Hotel Collection by Best Western
  • Chester Station Hotel Sure Hotel Collection by BW
  • Chester Station Hotel, Sure Hotel Collection by BW Hotel
  • Chester Station Hotel, Sure Hotel Collection by BW Chester
  • Chester Station Hotel Sure Hotel Collection by Best Western
  • Chester Station Hotel, Sure Hotel Collection by BW Hotel Chester

You should know

  • Children stay free in the same room as the parent or guardian when using existing bedding.
url importing http://www.ebookers.com/Chester-Hotels-Chester-Station-Hotel,-Sure-Hotel-Collection-by-BW.h64064-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Chester-Hotels-Chester-Station-Hotel,-Sure-Hotel-Collection-by-BW.h64064-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.com/Chester-Hotels-Chester-Station-Hotel,-Sure-Hotel-Collection-by-BW.h64064-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.