Pension am Helenenwall

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

On-site parties or group events are strictly prohibited

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

• Credit card pre-authorization
• Property does not offer on-site COVID-19 testing
• Property does not require health documentation at check-in
• Cashless transactions are available
• Staff temperature checks are not conducted regularly
• Temperature checks are not available to guests
• Masks are not compulsory at the property
• Contactless food service / room service is not available
• Reservation is not required for facilities on-site
• Property confirms they are implementing guest safety measures
• Contactless check-out is not available
• Staff does not wear personal protective equipment
• Mobile key entry is not available
• No front desk
• Protective clothing is not available to guests
• Food service has not been amended for enhanced safety
• Guests must register online prior to arrival
• No shield between guests and staff in main contact areas
• Host will greet you
• Guests are provided with free hand sanitiser
• Events/parties not allowed
• Guest will receive an email before arrival 48 hours
• Social distancing measures are not in place
• Contactless check-in is not available
• No cots (infant beds) available
• Guests will receive an email with special check-in instructions
• LGBTQ friendly
• Property is not currently implementing any enhanced cleaning measures
• No lifts
• Smoke detector
• Individually-wrapped food options are not available
• Debit cards
• No gap period between guest stays