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3.8 out of 5

"Superb sea views, great atmosphere, yummy food, comfortable spacious rooms " More

By a verified traveller on Sat 14 Sep 2019

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Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£63* Per night/room 27 Jan - 28 Jan

Executive Double or Twin Room, 1 Bedroom, Sea View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Penthouse, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Classic Single Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at The Empress Hotel. During your stay, you're just a quick walk from Douglas Beach. You'll find features such as free WiFi in public areas and free self-parking, plus a bar. This 3-star hotel has 104 rooms over 4 floors. All rooms offer free WiFi and LED TVs.

  • All rooms offer 24-hour room service, LED TVs and coffee makers
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and luggage storage
  • Guests speak favourably about the beds and the location
  • Steps from Douglas Beach and 5 minutes on foot from Palace Casino

The Empress Hotel ratings based on 5 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Empress Hotel

Everyone (3) Couples (1)
5 out of 5
Superb sea views, great atmosphere, yummy food, comfortable spacious rooms

Posted by on 14 Sep 2019

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4 out of 5

Posted by on 15 May 2019

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4 out of 5
Location and facilities as well as the room was nice. Would have liked to recieved more information from tbe people on the reception desk

Posted by on 19 Apr 2019

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3 out of 5

Posted by on 6 Dec 2018

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3 out of 5

Tired and cramped with odd service

Despite being off season and empty no rooms were ready for an early check in at 2pm. Once in the room it was uniquely tiny so much so that you could not pull chair out far enough from the desk to sit on it! Bedroom was tired and wood veneer peeling in places. No parking which is detailed but worth noting!

Posted by , from London on 8 Feb 2017

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Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre. Public spaces have free WiFi. Event space at this hotel measures 2497 square feet (232 square metres) and includes conference rooms. The business-friendly The Empress Hotel also features a garden, coffee/tea in common area, and laundry facilities. Self parking is free. This Victorian Douglas hotel is smoke free.

  • 104 guestrooms or units
  • 4 levels
  • 2497 sq ft of conference space
  • 232 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Garden
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Parking: Free self parking

Room Amenities

The Empress Hotel offers 104 forms of accommodation with a safe and coffee/tea makers. 48-inch LED televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This Douglas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.

On-site venue – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.00 per night.
  • Cots (infant beds) are available for GBP 15.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • Online penalty collection
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 11.95 for adults and GBP 11.95 for children (approximately)
  • Crib (infant bed) fee: GBP 15.00 per night
  • Rollaway bed fee: GBP 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Empress Hotel Douglas
  • Empress Douglas
  • The Empress Hotel Hotel
  • The Empress Hotel Douglas
  • The Empress Hotel Hotel Douglas

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.