27 Feb 2024 by Analin
Dear yacine,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be good value for money. However, we apologize for the noise disturbance and the disappointing experience at the poolside restaurant. Your comments regarding the food and the attentiveness of the lifeguard will be addressed with our management team to ensure improvements are made.We're sorry to hear about the issue with the broken glass in your room, and we're glad that the receptionist who spoke French, Mr. Mondher was able to assist you in resolving the matter. Please rest assured that your feedback will be used to improve our services and facilities for future guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.Best regards,Analin, Cluster Guest Experience Manager