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Mercure Hotel Düsseldorf Airport

4-star property
Lintorfer Weg 75, Ratingen, NW 020 3788 4841
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3.6 out of 5
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See all 9 ebookers Reviews

"This hotel is nowhere near the airport! It cost us 60 Euros from the terminal to get to the hotel then another 40 euros back to the airport, which was ... " More

By a verified traveller on Fri 10 Nov 2023

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Privilege, Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the overall property condition at Mercure Hotel Düsseldorf Airport. During your stay, you'll be close to Blue Lake. Features include free WiFi in public areas, plus a restaurant and a gym.

  • Free WiFi
  • Enjoy international cuisine and garden views while dining at Quecke
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • 9 minutes by car from Messe Essen and 14 minutes from Messe Düsseldorf
  • Cats and dogs welcome for a fee

Mercure Hotel Düsseldorf Airport ratings based on 9 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Hotel Düsseldorf Airport

Everyone (1) Couples (3) Business (1) Family (1)
3 out of 5
This hotel is nowhere near the airport! It cost us 60 Euros from the terminal to get to the hotel then another 40 euros back to the airport, which was considerably more than the room itself. Staff were friendly and helpful. Room was fine for what we needed given we had missed our flight and just needed a bed. Very unhappy about the distance though and the overall cost this came to including the taxi fare. This cannot be marketed as an airport hotel when its a 15-20 minute (and exorbitant variable taxi fare) from the airport.

Posted by on 10 Nov 2023

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Comment from Hotel Management

11 Nov 2023 by Your Team from Mercure Hotel Düsseldorf Airport

Dear Martin,Thank you for taking the time to review your stay.We are glad to hear that our staff was friendly and helpful, and that the room met your needs for a comfortable stay. However, we understand your concerns regarding the distance to the airport and the taxi fares. Our hotel is located in Ratingen, which is about 10 km away from Düsseldorf Airport. We have noted this information on all websites on which we are represented. Due to the location, we are allowed to call ourselves Airport Hotel.We apologize for any inconvenience this may have caused you.We hope to see you again soon.Best regards,Your Team from Mercure Hotel Düsseldorf Airport

4 out of 5
Clean rooms and good breakfast. Staff is very helpful.

Posted by , from SEINAJOKI on 13 Jun 2023

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Comment from Hotel Management

23 Jun 2023 by Angela - Front Office Manager

Dear Timo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Angela - Front Office Manager

3 out of 5
Ich wollte am Mittag und am Abend im Hotel eigenem Restaurant essen gehen. Am Mittag bekam ich wieder willig einen Salat vom Buffet, man sagte mir das Restaurant wäre ausgelastet und sie können mir kein Essen machen, da sie ein Event von 140 Gästen haben. Am Abend war das Restaurant geschlossen wegen des Events(es war aber niemand da). Die Rezeption sagte mir ich solle doch etwas mit dem Handy von außerhalb bestellen. Das geht gar nicht. Bin total enttäuscht.

Posted by on 14 Dec 2019

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Comment from Hotel Management

19 Dec 2019 by MDA

Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Haus zu bewerten und zu schildern. Natürlich ist es sehr schade, dass Sie auf Grund der Großveranstaltung nicht in den Genuss unsere Küche gekommen sind. Es ist richtig das wir unser Restaurant auf Grund des Events, der dünnen Personaldecke und der geringen Hausgästezahl schließen mussten. Leider müssen wir, in seltenen Fällen, je nach Geschäftsaufkommen diese Entscheidungen treffen. Bitte glauben Sie uns dies ist auch für uns keine optimale Lösung, aber damit unsere Gästen dennoch etwas zu Essen bekommen, bieten wir eben die Bestellung über den Lieferservice an, die dann auch im Restaurant verzehrt werden darf. Das verhalten unserer Mitarbeiter im Restaurant in Bezug auf Ihre Bestellung ist so nicht akzeptabel. An dieser Stelle möchte mich aber in aller Form für die Ihnen entstandenen Unannehmlichkeiten entschuldigen. Wir würden uns sehr freuen, wenn Sie uns die Gelegenheit geben, Sie bei Ihrem nächsten Besuch, mit unserem Produkt und unserem starken Servicegedanken überzeugen zu können. Ich und unser gesamtes Team wünschen Ihnen und Ihrer Familie eine schöne Weihnachtszeit! Herzliche Grüße Anna M.

4 out of 5
Schon der Empfang war sehr freundlich und angenehm. Obwohl wir relativ spät mit zwei Freunden ins Hotelrestaurant kamen wurden wir sehr freundlich bedient. Das Restaurant war bereits völlig leer, aber wir bekamen trotzdem 4 frisch zubereitete Menüs, die noch dazu sehr gut waren. Für ein Hotelrestaurant leider nicht selbstverständlich. Der Aufenthalt war sehr angenehm, auch am nächsten Morgen sehr freundlicher Service am Empfang und sehr gutes Frühstücksbuffet. Auch die Servicedame war sehr zuvorkommend und unaufdringlich. Jederzeit gerne wieder in diesem Hotel..

Posted by , from Zug (Schweiz) on 11 May 2018

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Comment from Hotel Management

4 Jun 2018 by Daniel L.

Hallo Rolvi, vielen lieben Dank für Ihre gute Bewertung und Ihre angenehmen Worte! Wir freuen uns sehr, dass wir Sie mit unserem Service, unseren Zimmern und unserem Essen überzeugen konnten. Worte wie Ihre sind für uns immer wieder Motivation genug Sie auch weiterhin mit unserem Service zu verwöhnen. Ich leite gerne Ihre netten Worte weiter. - Und wir würden uns jederzeit freuen Sie bei uns begrüßen zu dürfen. Bis zum nächsten Mal! Mit freundlichen Grüßen

4 out of 5

Hotelli keskellä ei mitään

loistava aamupala hyvä henkilökunta siisti ja kohtuuhintainen taksi messukeskuksesta ruuhka aikana kestää tunnin ja maksaa 50 eur Iso ruokakauppa 2 km päässä kuntosali aukeaa vasta klo 8 aamulla

Posted by , from Vantaa on 29 Jan 2017

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Comment from Hotel Management

31 Jan 2017 by MDA

Dear Timo, thank you for your great review. We’re looking forward to welcome you again. Best regards Anna M. Assistant Manager

3 out of 5

Für eine Nacht i.O.

Bedienung im Restaurant und Bar eher kalt. Frühstückbuffet und Personal war besser.

Posted by on 4 Mar 2016

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5 out of 5

Super Nähe zum Flughafen

Tolles Hotel. Nur Ca. 10 Minuten vom Flughafen entfernt. Personal war super nett, Zimmer sehr gut. Jederzeit wieder.

Posted by on 15 Jun 2014

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3 out of 5

Für € 48,-- OK

Spät ankommen, schlafen und früh abreisen, dann ist es OK.

Posted by on 26 Nov 2013

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3 out of 5

Für eine Nacht ganz ok

Leider weisen Teppich und Badezimmer deutliche Abnutzungserscheinungen auf. Das Zimmer und die Betten waren für eine Nacht ok. Pool und Außenanlage sahen auch nicht gerade einladend aus. Das könnte jedoch im Frühjahr/Sommer anders sein. Weitere "Leistungen" ( z.B. Frühstück) wurden nicht in Anspruch genommen.

Posted by on 25 Nov 2013

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About the Mercure Hotel Düsseldorf Airport

Location Lintorfer Weg 75, Ratingen, NW 40885

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms. Public spaces have free WiFi. Event space at this hotel measures 3886 square feet (361 square metres) and includes conference space. A fitness centre, a terrace, and barbecue grills are also featured at the business-friendly Mercure Hotel Düsseldorf Airport. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • Conference rooms
  • 3886 sq ft of conference space
  • 361 sq. m of conference space
  • Built in 1976
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Lift
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Sofa bed

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Ratingen Hoesel S-Bahn (6.3 km / 3.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Hotel Düsseldorf Airport offers 120 accommodations with a safe and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Ratingen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.

Quecke – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

Kornkammer – Overlooking the garden, this bar specialises in international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open selected days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Children aged under 12 years old are not allowed in the fitness facility without adult supervision.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15.0 per day.

Pet Policy

  • Pets: EUR 10 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses solar energy

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. This property uses solar energy. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Annual carbon offsets
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Renewable energy source - solar
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Uncovered self-parking fee: EUR 9 per day (in/out privileges)
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 15 (subject to availability)
  • Late check-out fee: EUR 15 (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: EUR 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Düsseldorf Mercure Hotel
  • Mercure Düsseldorf Airport
  • Mercure Düsseldorf Airport Ratingen
  • Mercure Hotel Airport Düsseldorf
  • Mercure Hotel Düsseldorf
  • Mercure Hotel Düsseldorf Airport
  • Mercure Hotel Düsseldorf Airport Ratingen
  • Mercure Dusseldorf Ratingen
  • Mercure Hotel Düsseldorf Airport Hotel
  • Mercure Hotel Düsseldorf Airport Ratingen
  • Mercure Hotel Düsseldorf Airport Hotel Ratingen

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.