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 Florence •1 Room
 Florence • 1 Room
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Hotel Universo

3-star property
Piazza Santa Maria Novella, 20, Florence, FI 020 3788 4841
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3.8 out of 5
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See all 6 ebookers Reviews

"Very nice, friendly hotel in a very good location. Only about a 10 minute walk to the main attractions. Could do with getting wi-fi. " More

By Dajoco on Sun 10 Oct 2010

Points Of Interest

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Classic Double or Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
£159* Per night/room 5 May - 6 May

Classic Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Double or Twin Room, View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Hotel Universo's good location gets good marks from our customers. During your stay, you're just a quick walk from Cathedral of Santa Maria del Fiore. Features include free WiFi in public areas, plus dry cleaning service and concierge services.

  • Free WiFi
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests speak favourably about the helpful staff and the location
  • Steps from Piazza di Santa Maria Novella and Basilica of Santa Maria Novella

Hotel Universo ratings based on 6 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Universo

Everyone (1) Couples (3) Friends (2)
2 out of 5

City break

This hotel is fantastic location to all main sites and the main station to get to other places in Italy.my main complaint is the noise at night and early morning. There are many drunk people at night walking around and the road sweeper arrives early in the morning. The church bells also start ringing around 6am! Do not expect to sleep! Rooms are clean but ver dusty and dark. There are no ceiling lights so don't drop anything you won't find it! Staff are nice but not always helpful when it comes to questions to do with outside issues.Breakfast is ver basic and no cooked food. Staff are a bit abrupt.

Posted by on 7 Apr 2012

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4 out of 5

Good location for the price

Very nice, friendly hotel in a very good location. Only about a 10 minute walk to the main attractions. Could do with getting wi-fi.

Posted by on 10 Oct 2010

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4 out of 5
etwas kleine, aber originell eingerichtete Zimmer

Posted by on 11 Sep 2022

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Comment from Hotel Management

14 Oct 2022 by Lapo Guidotti

Gentile Ospite,grazie ancora per avere scelto Hotel Universo.E' un piacere avere appreso da Lei che il suo soggiorno presso la nostra struttura è stato piacevole.Il che ci invoglia a fare ancora di più per i nostri Ospiti.Con la speranza di poterla riaccogliere quanto prima, Le rivolgiamo un caro saluto.

5 out of 5

Posted by on 4 Mar 2019

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4 out of 5

Wohlfühlhotel

Einziger Minuspunkt, der Kühlschrank funktionierte nicht. Aber beim Eingang Automat mit kalten Getränken.

Posted by on 24 Aug 2014

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4 out of 5

Zentrales gut geführtes Stadthotel

Sehr freundliches und kompetentes Personal Die Zentrale Lage ist für einen Städteurlaub sehr geeignet.Wir kommen sehr gerne wieder.

Posted by on 24 May 2013

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About the Hotel Universo

Location Piazza Santa Maria Novella, 20, Florence, FI 50123

Property Features

Hotel Universo offers its guests tour or ticket assistance, multilingual staff, and concierge services. A computer station is on site and WiFi is free in public spaces. Hotel Universo also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. This 3-star Florence hotel is smoke free.

  • 42 guestrooms or units
  • 5 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Florence Santa Maria Novella Station (0.8 km / 0.5 mi)
  • Metro station: Unità Tram Stop (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Universo offers 42 accommodations with minibars and complimentary slippers. Each accommodation is individually furnished and decorated. LCD televisions come with cable channels. Bathrooms include baths or showers, bidets and hairdryers. This Florence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • LCD television
  • Cable channels
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Slippers
  • Bidet
  • Telephone
  • Desk
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. Contactless check-out is available.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Universo Florence
  • Universo Florence
  • Hotel Universo Hotel
  • Hotel Universo Florence
  • Hotel Universo Hotel Florence

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.