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 Hamburg •1 Room
 Hamburg • 1 Room
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Holiday Inn Hamburg, an IHG Hotel

4-star property
Billwerder Neuer Deich 14, Hamburg, HH 020 3788 4841
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3.5 out of 5
See all 25 ebookers Reviews

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Basic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£65* Per night/room 12 May - 13 May

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at HI Hotel International Hamburg, you're just a quick walk from Elbe. Enjoy features like free WiFi in public areas, plus a bar and a 24-hour business centre.

  • Free WiFi
  • Relax with a drink at the pub
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • 6 minutes by car from Hamburg City Hall and 6 minutes from Miniatur Wunderland

HI Hotel International Hamburg ratings based on 25 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for HI Hotel International Hamburg

Everyone (8) Couples (6) Family (6) Other (1) Friends (3)
5 out of 5
Grosse Zimmer mit einer guten Ausstattung, nettem Personal und sehr sauberen Zimmern. Obwohl abgelegen erreicht man die Hamburger Innenstatt zu Fuss, Bus oder Ubahn.

Posted by on 7 Aug 2021

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Comment from Hotel Management

27 Sep 2021 by Julia Stendel (Guest Relations)

Lieber Gast, es freut uns, dass wir zu einem gelungenen Hamburg-Besuch beitragen konnten. Kommen Sie gerne bald wieder zu uns an die Norderelbe, wir freuen uns auf Sie! Herzliche Grüße, Julia Stendel (Guest Relations)

4 out of 5
Super Lage, sehr nettes Personal ... einfach super Das ist zwar kein Kritik aber man könnte das Fitness/Wellness bis um 00:00 Uhr geöffnet lassen :)

Posted by , from Hamburg on 28 Nov 2019

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Comment from Hotel Management

14 Dec 2019 by Julia Stendel (Guest Relations)

Lieber Gast, vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Schön, dass wir Sie mit unserer Herzlichkeit und unserer zentralen Lage überzeugen konnten. Wir bedanken uns für Ihr konstruktives Feedback bezüglich unserer Öffnungszeiten im Fitness- und Wellnessbereich und werden dies intern besprechen. Es ist uns sehr wichtig, dass wir uns stetig verbessern und das Gasterlebnis optimieren. Gerne würden wir Sie bald wieder bei uns in der Hansestadt willkommen heißen. Mit besten Grüßen, Julia Stendel (Guest Relations)

5 out of 5
Ist ok, Preis - Leistung ! Leider weit weg vom Zentrum.

Posted by on 26 Nov 2019

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Comment from Hotel Management

14 Dec 2019 by Julia Stendel (Guest Relations)

Lieber Gast, vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Schön, dass es Ihnen bei uns an den Elbbrücken gefallen hat. Unser Hotel ist gut mit öffentlichen Verkehrsmitteln zu erreichen. Rund 300 Meter vom Hotel entfernt fahren mehrere Buslinien Richtung Hauptbahnhof. In ca. zehn Fahrminuten sind Sie von hier aus im Herzen der Stadt. Fragen Sie gerne unsere Kollegen vor Ort. Wir helfen Ihnen gerne weiter und zeigen Ihnen die verschiedenen Möglichkeiten. Wir freuen uns darauf Sie bald wieder bei uns an den Elbbrücken zu begrüßen. Mit besten Grüßen, Julia Stendel (Guest Relations)

3 out of 5
Frühstücksbuffet tiptop, schlafen mühsam wegen Strasse direkt neben dem Hotel. Sauna bescheiden und wird mit Badekleidern benutzt.

Posted by on 2 Aug 2019

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Comment from Hotel Management

7 Aug 2019 by Julia Stendel (Guest Relations)

Lieber Gast, vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie einen angenehmen Aufenthalt bei uns hatten und dass Sie mit unserem reichhaltigen Frühstücksbuffet gut in den Tag gestartet sind. Wir liegen an den Elbbrücken, eine mehrspurige Strasse mit Tempo 60 Begrenzung. Geben Sie Ihren Wunsch nach einem Zimmer zum Innenhof gerne bei Ihrer nächsten Buchung mit an. Dass wir Sie von unserem Sauna-Bereich nicht überzeugen konnten, bedauern wir ebenfalls. Gerne würden wir Sie bald wieder einmal bei uns willkommen heißen. Beste Grüße, Julia Stendel (Guest Relations)

3 out of 5
Der Teppich im Zimmer war sehr alt und fleckig. Das Personal war freundlich.

Posted by on 10 Jul 2019

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Comment from Hotel Management

15 Jul 2019 by Julia Stendel (Guest Relations)

Lieber Gast, vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie einen angenehmen Aufenthalt bei uns hatten und dass Sie unser freundliches Team in positiver Erinnerung behalten haben. Mit der Renovierung unseres Hotels haben wir bereits begonnen - fragen Sie gerne bei Ihrer nächsten Buchung nach einem bereits renovierten Zimmer und wir setzen Ihren Wunsch um, wann immer es die Buchungslage zulässt. Gerne würden wir Sie bald wieder einmal bei uns willkommen heißen. Beste Grüße, Julia Stendel (Guest Relations)

4 out of 5
Es war ein schöner kurzer Aufenthalt. Innenpool ist sehr klein

Posted by on 28 Apr 2019

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Comment from Hotel Management

3 May 2019 by Julia Stendel (Guest Relations)

Lieber Gast, vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie einen angenehmen Aufenthalt bei uns hatten. Unser Pool befindet sich auf der zweiten Etage und hat eine Fläche von 42 Quadratmeter, dieser lädt zum Erholen und Verweilen ein und bietet einen Blick auf die Elbe. Gerne würden wir Sie bald wieder einmal bei uns willkommen heißen. Viele Grüße, Julia Stendel (Guest Relations)

3 out of 5

Posted by on 18 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Julia Stendel (Guest Relations)

Dear guest, Thank you for your feedback. We regret that you were not fully satisfied during your stay with us and we would have liked to know exactly what you didn't like. Only with constructive feedback can we improve our house and our service. Kind regards, Julia Stendel (Guest Relations)

3 out of 5
Hotel ist ok. Ich persönlich möchte in Zukunft kleinere Hotels berücksichtigen. Was mir persönlich eher entspricht.

Posted by on 16 Aug 2018

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Comment from Hotel Management

5 Sep 2018 by Julia Stendel (Guest Relations)

Lieber Gast, vielen Dank für Ihre Rückmeldung. Schade, dass Sie bei uns nicht rundum zufrieden waren und Ihnen die Größe unseres Hotels nicht gefallen hat. Gerne würden wir Sie bei einem weiteren Aufenthalt vollständig von unserem Hause überzeugen. Viele Grüße aus Hamburg, Julia Stendel (Guest Relations)

2 out of 5
Stimmte nicht mit Angaben in ebookers überein! Zimmer sehr alt! Teppich in den Zimmern, kein 4 * Hotel!

Posted by on 30 Oct 2017

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4 out of 5

Sehr gepflegtes, sauberes und freundliches Hotel

Sauberkeit und Freundlichkeit wird groß geschrieben. Auch die Nähe zur Stadt und Bus Anbindung sind sehr gut. Es hat an nichts gefehlt

Posted by on 27 Dec 2016

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About the Holiday Inn Hamburg, an IHG Hotel

Location Billwerder Neuer Deich 14, Hamburg, HH 20539

Property Features

A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and 17 meeting rooms. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 8923 square feet (829 square metres) and includes a conference centre. Tour or ticket assistance, vending machine, and multilingual staff are also featured at the business-friendly HI Hotel International Hamburg. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hamburg hotel is smoke free.

  • 385 guestrooms or units
  • 18 levels
  • 2 buildings
  • 8923 sq ft of conference space
  • 829 sq. m of conference space
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Gift shop
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Elbbrücken Station (1.6 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

HI Hotel International Hamburg offers 385 accommodations with a safe and free newspapers. Beds feature down duvets. A pillow menu is available. 90-cm flat-screen televisions come with satellite channels. Bathrooms include a bath and hairdryers. This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Bathtub
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Heating
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Windfang – On-site pub.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows guide to reopening holiday rentals (DTV & DFV - Germany)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Covered self-parking fee: EUR 22 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hamburg Holiday Inn
  • Holiday Inn Hamburg
  • Holiday Inn Hotel Hamburg
  • Holiday Inn Hamburg Hotel
  • Holiday Inn Hamburg Hotel Hamburg

You should know

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.