"Unwelcoming entrance: odd smell, lighting not good. Welcoming and helpful receptionist. Good recommendation for restaurant. Room light and clean; bed ... " More

By organiste on Sat 31 Aug 2013

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Hotel Description

Our customers tell us they enjoy Novum Hotel Holstenwall Hamburg Neustadt's central location. During your stay, you're just a quick walk from Reeperbahn. Enjoy features like free breakfast and free WiFi in public areas, plus a bar. This 3-star hotel has 67 rooms over 5 floors. Free WiFi and satellite TV channels are available in all rooms.

  • All rooms offer satellite TV, free newspapers and free toiletries
  • Free buffet breakfast offered
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Amenities include free newspapers in the lobby, a front-desk safe and multilingual staff
  • Guests like the accommodation for the comfy beds, overall comfort and nice bathrooms
  • Just a 4-minute walk from Reeperbahn and 6 minutes on foot from St. Michaelis Church

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Standard Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Standard Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Novum Hotel Holstenwall Hamburg Neustadt ratings based on 104 verified reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novum Hotel Holstenwall Hamburg Neustadt

Everyone (47) Couples (31) Business (3) Family (5) Friends (9) Other (3)
4 out of 5

A good place to stay

Unwelcoming entrance: odd smell, lighting not good. Welcoming and helpful receptionist. Good recommendation for restaurant. Room light and clean; bed comfortable. Lots of traffic noise, so had to keep window shut to sleep, then became very hot: air-conditionaing (quiet, and adjustable so that one could turn it off if not required) would be a help. Lovely breakfast, and breakfast room, at good price. However, one of the staff was coughing raucously without covering her mouth in the kitchen (open door): not appreciated! Very helpful having a bus stop (buses going to the rail station as well as elsewhere) right outside the door. Fascinating facade, and nice to see trees opposite.

Posted by on 31 Aug 2013

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5 out of 5

Exceeded Expectations!

This is indeed a very good 3* hotel. Originally I was a little worried that it is close to St Pauli. However, it turned out that the location is excellent with the hotel opposite to a wonderful park. It is within easy walking distances to all the places of attraction. 10 mins walk to the port area and 5 mins from an underground station. The hotel has a very nice lounge with leather sofas and a computer with free internet access. The room I had was of reasonable size. It was bright, had matching furniture and decent shower. The breakfast was the continental buffet with a selection of hams, cheesees, bread (a little limited in choice), fruit salad (nice), scramble and boiled eggs etc. It is OK if you have to pay a few euros for it, but as it was included with my room unexpectedly, I was really pleased. Now a few minor negatives: a) no mini bar in room (but you can buy drinks from the fridge in the lounge) b) my room faced the front and was noisy with the window open on a few hot evenings c) staff were not particularly helpful with regard to advice on day trips Why did I give it five stars? That's because I got the room for so little! Cheap, comfortable room + lounge, breakfast and decent location, what more can one ask for!

Posted by on 20 Jul 2013

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4 out of 5
Das Hotel ist sehr sauber. Zwar schon etwas in die Jahre gekommen aber für einen Städtetrip reicht es vollkommen aus. Personal an der Reception könnte etws aufmerksamer & hilfsbereiter sein.

Posted by on 30 May 2019

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2 out of 5
Sehr altes Hotel mit alten Einrichtungen und ein mageres Frühstückbuffet. Teils sehr kleine Badezimmer. Nur die Lage ist sehr gut.

Posted by on 5 May 2019

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4 out of 5
, Sehr Zentral zu allen Sehenswürdigkeiten. U Bahn, Hafen Reeperbahn ..zu Fuss durch den Park in 15 Min an der Alster

Posted by on 5 May 2019

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4 out of 5

Posted by on 11 Apr 2019

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4 out of 5
Great location if you want to explore st. pauli, clean and big room

Posted by on 12 Mar 2019

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4 out of 5
Huone oli persoonallinen ja tilava. Puutteena oli se, ettei hotellin yhteydessä ollut ravintolaa.

Posted by on 25 Feb 2019

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3 out of 5

Posted by on 27 Jan 2019

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4 out of 5

Posted by on 16 Jan 2019

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About the Novum Hotel Holstenwall Hamburg Neustadt

Location Holstenwall 19, Hamburg, HH 20355

Property Features

You can enjoy a drink at the bar/lounge. Free breakfast is served. Public spaces have free WiFi. Tour or ticket assistance, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Novum Hotel Holstenwall Hamburg Neustadt. This 3-star Hamburg hotel is smoke free.

  • 1 building
  • 67 guestrooms or units
  • 5 levels
  • Buffet breakfast (free)
  • Bar or lounge
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Hamburg (HAM) (11.1 km / 6.9 mi)
  • Train station: Sternschanze Station (2.2 km / 1.4 mi)
  • Metro station: St. Pauli U-Bahn (0.4 km / 0.2 mi)
  • Parking:

Room Amenities

Novum Hotel Holstenwall Hamburg Neustadt offers 67 forms of accommodation with a safe and free newspapers. This individually furnished accommodation includes desks. Satellite televisions are provided. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Hamburg hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested.

  • Satellite channels
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

Guests are served a free buffet breakfast. An additional breakfast is available daily for a fee.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed

Fees

 

  • A city tax of Hamburg is imposed by the city. Business travellers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation that you received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: EUR 15.00 (subject to availability)
  • Late check-out fee: EUR 15.00 (subject to availability)
  • Rollaway bed fee: EUR 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novum Hotel Holstenwall Hamburg Neustadt
  • Novum Hotel Holstenwall Neustadt
  • Novum Holstenwall Hamburg Neustadt
  • Novum Holstenwall Neustadt
  • Novum Hotel Holstenwall
  • Novum Holstenwall