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4.0 out of 5

"Good location. Clean Staff helpful Good breakfast and small swimming pool / - " More

By a verified traveller on Thu 07 Feb 2019

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Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£56* Per night/room 8 Jan - 9 Jan

Room, 2 Single Beds, Accessible

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

King Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the overall property condition at DoubleTree by Hilton Hotel Johor Bahru. During your stay, you're just a quick walk from Johor Bahru City Square. Free WiFi in public areas, 3 restaurants and a full-service spa are available.

  • Free WiFi and wired Internet in some public areas
  • Enjoy local cuisine while dining at Makan Kitchen
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Indulge with massages at Crystal Leaf Beauty
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and a steam room
  • Guests have great things to say about the comfortable guestrooms and the overall condition of the property
  • Just a 3-minute walk from Komtar JBCC and 8 minutes on foot from Johor Bahru City Square
  • Airport and local-area shuttle service available for a fee

DoubleTree by Hilton Hotel Johor Bahru ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Johor Bahru

Everyone (2)
4 out of 5
Good location. Clean Staff helpful Good breakfast and small swimming pool / -

Posted by on 7 Feb 2019

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Comment from Hotel Management

7 Feb 2019 by Daniel Alcaraz

Dear Valued Guest, Thank you for leaving us with a great review. I am pleased to hear that you have enjoyed your stay with us and that you were impressed with our hotel's facilities. I look forward to welcoming you back to DoubleTree by Hilton Johor Bahru again soon. Sincerely, Daniel Alcaraz General Manager

4 out of 5

Hôtel de qualité mais mauvaise insonorisation.

Hôtel très bien situé. Personnel très agréable et à l écoute. Chambre confortable et bien aménagé. Propreté parfaite . Le seul bémol est la mauvaise insonorisation pour les chambres communiquantes. Aucun respect des occupants de la chambre à côté (musique, hurlements , portes qui claquent toute la nuit). L hôtel devrait clairement fixer des règles sur la question du bruit ( ce fait régulièrement pour ce type d'hôtel ). La rien dans le livret de accueil.

Posted by on 3 Sep 2018

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Comment from Hotel Management

4 Sep 2018 by Daniel Alcaraz

Dear Valued Guest, Thank you for leaving us with a great review. I am happy to hear that you have enjoyed your stay with us and that you found our hotel's location to your liking. Kindly be assured that your remarks on the soundproofing have been duly noted for future improvements. I look forward to welcoming you back to DoubleTree by Hilton Johor Bahru again soon and wish you safe travels onwards. Sincerely, Daniel Alcaraz General Manager

About the DoubleTree by Hilton Hotel Johor Bahru

Location 12 Jalan Ngee Heng, Johor Bahru, Johor 80000

Property Features

DoubleTree by Hilton Hotel Johor Bahru offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. WiFi and wired Internet are free in public spaces. A 24-hour business centre and a limo/town car service are available. Event space at this hotel measures 14096 square feet (1310 square metres) and includes conference centres. A 24-hour fitness centre, a steam room, and spa services are also featured at the business-friendly DoubleTree by Hilton Hotel Johor Bahru. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Johor Bahru hotel.

  • 333 guestrooms or units
  • 17 levels
  • 3 dining venues
  • 14096 sq ft of conference space
  • 1310 sq. m of conference space
  • Built in 2014
  • Deli
  • Beach lounge chairs
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Train station: JB Sentral (2.5 km / 1.6 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Johor Bahru offers 333 accommodations with DVD players and minibars. LED televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, dressing gowns, designer toiletries and bidets. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, laptop-compatible safes and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Premium channels
  • DVD player
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Designer toiletries
  • Bidet
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Makan Kitchen – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Tosca – This poolside restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.

Axis Lounge – This lobby lounge specialises in international cuisine and only serves light fare. Open daily.

The Food Store – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a steam room and a 24-hour fitness centre.

Children aged under 17 years old are not allowed in the swimming pool without adult supervision.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Crystal Leaf Beauty. Services include deep-tissue massages, hot stone massages and sports massages. The spa is open daily.

  • Hot stone massage
  • Sports massage
  • Deep tissue massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 150 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at DoubleTree by Hilton Hotel Johor Bahru

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property enforces a strict dress code in the executive lounge. Failure to comply with this dress code may result in refusal of entry.

Outside food that emits a strong odor, including durians and mangosteens, are not permitted on the premises.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitiser. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) and CleanStay (Hilton) guidelines.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free: Maximum age 17
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 65 for adults and MYR 35 for children (approximately)
  • Fee for in-room wireless Internet: MYR 15 per day (rates may vary)
  • Fee for in-room wired Internet: MYR 15 per day (rates may vary)
  • Airport shuttle fee: MYR 130.00 per vehicle (roundtrip)
  • Self-parking fee: MYR 10 per night
  • Valet parking fee: MYR 26 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Doubletree Hilton Hotel Johor Bahru
  • Doubletree Hilton Johor Bahru
  • Doubletree Hotel Johor Bahru
  • Doubletree Johor Bahru
  • Hilton Doubletree Johor Bahru
  • Hilton Hotel Johor Bahru
  • Hilton Johor Bahru
  • Hotel Hilton Johor Bahru
  • Johor Bahru Doubletree
  • Johor Bahru Hilton
  • DoubleTree by Hilton Hotel Johor Bahru Hotel
  • DoubleTree by Hilton Hotel Johor Bahru Johor Bahru
  • DoubleTree by Hilton Hotel Johor Bahru Hotel Johor Bahru

You should know

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.