22 Oct 2019 by sumit
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am delighted to know that you had a comfortable stay and we were able to live up to your expectations and to our promise of service excellence. I have made note of your feedback regarding the bathroom and amenities and I apologize for any inconvenience caused to you. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. On your future stays, we will ensure sufficient toiletries are placed in the bathroom prior to your arrival. With best regards, Yours sincerely, Sumit Joshi General Manager
18 Jun 2019 by sumi
Dear Guest, Thank you for choosing The Oberoi Grand as your preferred hotel accommodation in Kolkata. We appreciate the time taken to write this review on Expedia and share your experience. The team undoubtedly is what makes our hotel and we are extremely happy that we could all contribute to your stay and make it memorable. Thank you for your encouraging words and comments for the team and the hotel. I am so glad you loved the welcome at the airport and at the hotel. Thank you for appreciating the friendly smiles and the genuine warmth and care. I have taken note of your feedback regarding musty odour in the room and apologize for the inconvenience caused to you. We do have plans of renovation and refurbishment in the pipeline and will definitely keep this feedback in mind. I have also taken note that you found the airport car transfer charges to be expensive. Whilst your feedback would allow us to benchmark our services in the future, our fleet of cars are well maintained to the highest standards and wifi enabled. Also our team of skilled and trained chauffeurs are committed to providing our guests with a superlative experience. In comparison to local taxi services, the charges for usage of hotel car may appear higher. I apologize for the disappointment. We look forward to welcome you back to The Oberoi Grand. With best regards, Yours sincerely, Sumit Joshi General Manager
The Oberoi Grand, Kolkata offers its guests a full-service spa, an outdoor pool, and a steam room. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. Public spaces have WiFi and wired Internet for a fee. A business centre and a limo/town car service are available. A fitness centre, spa services, and tour or ticket assistance are also featured at the luxury The Oberoi Grand, Kolkata. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Kolkata hotel.
Available in all rooms: Free WiFi , Wired internet access (surcharge)
Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge
Free self parking , Free valet parking
The Oberoi Grand, Kolkata offers 209 accommodations with DVD players and minibars. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.
For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
Three sixty three – This family restaurant serves breakfast, lunch and dinner. Open 24 hours.
Baan Thai – This fine-dining restaurant only serves dinner.
The Bar – This bar only serves light fare.
24-hour room service is available.
Recreational amenities at the hotel include an outdoor pool, a steam room and a fitness centre.
The Oberoi Spa has massage/treatment rooms and couples treatment room(s). Services include Thai massages, facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative PCR COVID-19 test result, or a record of full COVID-19 vaccination. Guests providing a negative COVID-19 test result must have been tested no more than 48 hours prior to check-in. For more details, please contact the property using the information on the booking confirmation.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
This property requires that all guests have the Aarogya Setu mobile application on their phone. Guests will be asked to present the mobile application at the time of check-in.
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
The Oberoi Grand, Kolkata offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: An extra bed is provided for 1 child over 8 years old and less than 12 years old staying in a room with a parent. For more than 1 child between 8 and 12 years an additional room is necessary at a discounted rate.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. At check-in, guests must provide either a negative PCR COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test must have been administered no more than 48 hours prior to check-in.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
The property is a member of Heritage Hotels of India.