25 Apr 2024 by Arran House Hotel
Dear Sari, We’re delighted that our location was perfect for your need and you also liked our staff service! we’re sorry to hear that your recent experience with us fell short of your expectations in terms of cleanliness and facilities provided to you. Please know that we take all feedback seriously and will work to improve our services. Thank you for choosing to stay with us.
28 Nov 2023 by Arran House Hotel
Dear Simon, thank you for sharing your positive experience with us. We’re thrilled to hear that our services met your expectations and that you had a great stay. We appreciate your feedback and hope to see you again soon.