12 Oct 2018 by Leo
Thank you for taking the time to give us feedback, thus assisting us here at Hotel Sperrgebiet in continually improving our standards We would like to take this opportunity to apologise for the disappointment you experienced during your stay with us, We would like to ensure you that this is not our normal standard. All GUEST are very important to us and everything possible is done by our Hotel TEAM to ensure that our GUEST feels as special and valued as they are; unfortunately, we fell short this time. Renovations is unfortunately a lengthy process however this project is in our Maintenance plan for the year. We appreciate your bringing the shortcomings and problems you unfortunately experienced To our attention and the constructive way in which this was done, we can assure you that your Comments have been taken to heart and addressed with the people concerned, and that corrective action has been taken. We continually strive to deliver excellent GUEST service and ongoing training will be done with all our STAFF to address these matters.
Sea-View Zum Sperrgebiet offers its guests a sauna and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces. A terrace, tour or ticket assistance, and a garden are also featured at Sea-View Zum Sperrgebiet. Free self parking is available. This 3-star Lüderitz hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Sea-View Zum Sperrgebiet offers 22 forms of accommodation with a safe and coffee/tea makers. Televisions come with satellite channels. Bathrooms include a shower and hairdryers. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests are served a free buffet breakfast.
Sea-View Zum Sperrgebiet has a restaurant on site.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a sauna and a fitness centre.
Special check-in instructions:
There is no front desk at this property. Front desk staff will greet guests on arrival.
This property does not have a front desk. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests. Contactless check-in and contactless checkout are available. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).