NH Mexico City Valle Dorado

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless payment methods are available for all transactions.

• Humane animal treatment
• Sustainability/community reinvestment (10% revenue or more)
• Guest education on local ecosystems and culture
• Credit card pre-authorization
• Comprehensive food waste policy
• Comprehensive recycling policy
• Staff temperature checks are conducted regularly
• Temperature checks are not available to guests
• Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
• Commonly-touched surfaces are cleaned with disinfectant
• Property confirms they are implementing guest safety measures
• Contactless check-out is not available
• Water dispenser use by guests actively encouraged
• Debit cards not accepted
• Property does not follow sanitisation practices of any association
• Staffed front desk
• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Guest accommodation is not sealed after cleaning
• Electrostatic spray is not used for disinfection
• Cashless transactions are available
• Masks are not compulsory at the property
• Contactless food service / room service is not available
• Reservation is not required for facilities on-site
• Property is cleaned with disinfectant
• Staff does not wear personal protective equipment
• Mobile key entry is not available
• Food service has been amended for enhanced safety
• Protective clothing is not available to guests
• No shield between guests and staff in main contact areas
• Guests are provided with free hand sanitiser
• Social distancing measures are in place
• Contactless check-in is not available
• Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
• Property follows a brand or regulatory agency's sanitisation guidelines Feel Safe at NH (NH Hotels)
• Property confirms they are implementing enhanced cleaning measures
• Individually-wrapped food options are available
• Individually-wrapped food options are available for breakfast
• No gap period between guest stays