14 Aug 2023 by Maria, Guest Experience
Hello, Emanuela! Thank you for sharing your feedback regarding your recent stay. We're genuinely sorry to hear about the unsatisfactory conditions you encountered during your time with us. Your experience falls far below the standards we strive to uphold. Your concerns about the cleanliness and the lack of a protective sheet on the sofa are noted, and we will work diligently to rectify these shortcomings. We deeply regret any discomfort you faced and hope that you might consider giving us another chance in the future. Your feedback is invaluable in helping us improve and provide a better experience for all our guests. Thank you for your honesty and for choosing to stay with us.
As a guest of Roami at 250 Collins, you'll find an outdoor pool and a rooftop terrace. The front desk is open around the clock. This 4-star Miami Beach apartment is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Roami at 250 Collins offers 9 air-conditioned accommodations with washers/dryers and coffee/tea makers. A pillow menu is available. Accommodation at this 4-star apartment has kitchens with fridges, stovetops, kitchenware and utensils and dishwashers. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 50-inch LED televisions come with digital channels and Netflix.
Recreational amenities at the apartment include an outdoor pool.
Special check-in instructions:
There is no front desk at this property. Guests can access their accommodation through a private entrance.
This property does not have a front desk. Guests will receive smart lock details.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
