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4.3 out of 5

"Very close proximity to the airport. Quality hotel good restaurant excellent rooftop bar and swimming pool. " More

By a verified traveller on Fri 24 Jan 2020

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Hotel Description

Our customers tell us they can't get enough of Four Points By Sheraton Nairobi Airport's proximity to the airport. During your stay, you'll be close to Gateway Mall. Features include free WiFi in public areas, free self-parking and a free round-trip airport shuttle. This 4-star hotel has 172 rooms over 5 floors. All rooms offer free WiFi and LED TVs.

  • Air-conditioned rooms with 24-hour room service, LED TVs and minibars
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a poolside bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at Ibada Spa
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a health club
  • Guests speak favourably about the pool and the location
  • 7 minutes by car from Gateway Mall and 12 minutes from The Nextgen Mall
  • Free airport shuttle service

Traditional Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£168* Per night/room 26 May - 27 May

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Four Points By Sheraton Nairobi Airport ratings based on 4 verified reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Four Points By Sheraton Nairobi Airport

Everyone (3) Family (1)
5 out of 5
Very close proximity to the airport. Quality hotel good restaurant excellent rooftop bar and swimming pool.

Posted by on 24 Jan 2020

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Comment from Hotel Management

25 Jan 2020 by Natasha

Dear Guest. We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

2 out of 5
The hotel itself is clean and comfortable however when i arrived they gave me a room that already had someone asleep in it. This was very embarrassing and took time to sort out. It shouldn't have happened in the first place.

Posted by on 7 Jul 2019

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Comment from Hotel Management

7 Jul 2019 by Natasha

Dear Guest, Greetings of the day!! Thank you very much for sharing your review of our property with the online world. I appreciate your diverse observations as it is through your valued criticism that we target problem areas for continuous improvement. I make a sincere apology for the disappointment in arrival experience not being to your expectation . I have discussed your observations with concerned colleagues for continued improvement . I will pass on the compliments to the team. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards,

5 out of 5
Excellent room and brilliant location with superb staff. A special mention to the head chef for a fantastic menu and inspired dishes. Spa highly recommended. Truly worth a relaxing stay

Posted by , from London on 15 Dec 2018

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Comment from Hotel Management

17 Dec 2018 by Natasha

Dear Harm Greetings of the day!! Thank you very much for sharing your review of our property with the online world. We are delighted that you found our property beautiful, modern and comfortable not forgetting the professional members of staff. I will pass on the compliments to the team. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards,

5 out of 5

Posted by on 24 Feb 2019

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Comment from Hotel Management

25 Feb 2019 by Natasha

Dear Guest We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

About the Four Points By Sheraton Nairobi Airport

Location 9042/1044 Tower Avenue, Nairobi, Nairobi 1939-00606

Property Features

Four Points By Sheraton Nairobi Airport offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 16577 square feet (1540 square metres) and includes conference rooms. A kids' pool, a terrace, and tour or ticket assistance are also featured at the business-friendly Four Points By Sheraton Nairobi Airport. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This 4-star Nairobi hotel is smoke free.

  • 172 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • 16577 sq ft of conference space
  • 1540 sq. m of conference space
  • Bar by the pool
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Nairobi (NBO-Jomo Kenyatta Intl.) (1.6 km / 1 mi)
  • Train station: Syokimau SGR Railway Station (5.3 km / 3.3 mi)
  • Property shuttles: Free airport shuttle; area shuttle
  • Parking: Free self parking

Room Amenities

Four Points By Sheraton Nairobi Airport offers 172 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and a safe. 42-inch LED televisions come with premium cable channels. Bathrooms include baths or showers, bathrobes and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Bathtub or shower
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer available
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Four Points By Sheraton Nairobi Airport has 2 restaurants on site.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ibada Spa. Services include massages.

The spa is open daily.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Visual alarms in hallways
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Four Points By Sheraton Nairobi Airport

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 25 per person (approximately)
  • Rollaway bed fee: USD 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Sheraton Nairobi Airport Hotel
  • Four Points Sheraton Nairobi Airport
  • Four Points Sheraton Nairobi
  • Four Points By Sheraton Nairobi Airport Hotel
  • Four Points By Sheraton Nairobi Airport Nairobi
  • Four Points By Sheraton Nairobi Airport Hotel Nairobi

You should know

  • Four Points By Sheraton Nairobi Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.