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4.3 out of 5

"Overall very good quality and service and flexible for the traveller including pick up and drop off and 24 hours amenities. Food excellent and served ... " More

By a verified traveller on Wed 12 Jan 2022

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Traditional Room, 1 King Bed

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£161* Per night/room 27 Jun - 28 Jun

Traditional Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Suite, 2 Single Beds, Park View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Suite, 1 King Bed, Park View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Suite, 1 King Bed, Park View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they can't get enough of Four Points By Sheraton Nairobi Airport's proximity to the airport. During your stay, you'll be close to Gateway Mall. Features include free WiFi in public areas, free self-parking and a free round-trip airport shuttle.

  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 2 restaurants, a coffee shop and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Treat yourself to facials, body treatments or massages at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a steam room
  • Guests have great things to say about the proximity to the airport and the helpful staff
  • 6 minutes by car from Gateway Mall and 9 minutes from The Imaara Shopping Mall
  • Free airport shuttle service

Four Points By Sheraton Nairobi Airport ratings based on 9 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Four Points By Sheraton Nairobi Airport

Everyone (5) Couples (2) Family (1)
5 out of 5

Posted by , from Einsiedeln on 19 Dec 2023

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Comment from Hotel Management

8 Jan 2024 by Natasha

Dear MargaretOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

3 out of 5

Posted by , from Einsiedeln on 18 Dec 2023

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Comment from Hotel Management

8 Jan 2024 by Natasha

Dear MargaretOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

5 out of 5
Overall very good quality and service and flexible for the traveller including pick up and drop off and 24 hours amenities. Food excellent and served quickly at any time....rooftop especially nice.

Posted by on 12 Jan 2022

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Comment from Hotel Management

12 Jan 2022 by Natasha

Dear Robert. On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, Natasha Mwangi Rooms Division Manager

5 out of 5
Very close proximity to the airport. Quality hotel good restaurant excellent rooftop bar and swimming pool.

Posted by on 24 Jan 2020

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Comment from Hotel Management

25 Jan 2020 by Natasha

Dear Guest. We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

2 out of 5
The hotel itself is clean and comfortable however when i arrived they gave me a room that already had someone asleep in it. This was very embarrassing and took time to sort out. It shouldn't have happened in the first place.

Posted by on 7 Jul 2019

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Comment from Hotel Management

7 Jul 2019 by Natasha

Dear Guest, Greetings of the day!! Thank you very much for sharing your review of our property with the online world. I appreciate your diverse observations as it is through your valued criticism that we target problem areas for continuous improvement. I make a sincere apology for the disappointment in arrival experience not being to your expectation . I have discussed your observations with concerned colleagues for continued improvement . I will pass on the compliments to the team. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards,

5 out of 5
Excellent room and brilliant location with superb staff. A special mention to the head chef for a fantastic menu and inspired dishes. Spa highly recommended. Truly worth a relaxing stay

Posted by , from London on 15 Dec 2018

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Comment from Hotel Management

17 Dec 2018 by Natasha

Dear Harm Greetings of the day!! Thank you very much for sharing your review of our property with the online world. We are delighted that you found our property beautiful, modern and comfortable not forgetting the professional members of staff. I will pass on the compliments to the team. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards,

5 out of 5
Lieu de l'hôtel et mode de transport entre l'aéroport et l'hôtel très rapide et efficace. Excellent établissement pour les clients en transit.

Posted by on 4 Oct 2022

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Comment from Hotel Management

5 Oct 2022 by Natasha Mwangi

Dear Monique,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.Sincerely,Natasha MwangiRooms Division Manager

4 out of 5
- Die Küche ist hervorragend - Die Sauberkeit in den Zimmern ist top - Ausdrucke (negativer Covid-Test) werden pro Seite verrechnet, was für ein Hotel dieser Kategorie eigentlich im Service enthalten sein sollte

Posted by on 23 May 2021

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Comment from Hotel Management

24 May 2021 by Natasha

Dear Guest We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

5 out of 5

Posted by on 24 Feb 2019

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Comment from Hotel Management

25 Feb 2019 by Natasha

Dear Guest We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

About the Four Points By Sheraton Nairobi Airport

Location 9042/1044 Tower Avenue, Nairobi, Nairobi 1939-00606

Property Features

Four Points By Sheraton Nairobi Airport offers its guests a full-service spa, a health club, and a steam room. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 16577 square feet (1540 square metres) and includes conference space. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Four Points By Sheraton Nairobi Airport. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This 4-star Nairobi hotel is smoke free.

  • 172 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 16577 sq ft of conference space
  • 1540 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Syokimau SGR Railway Station (5 km / 3.1 mi)
  • Property shuttles: Free airport shuttle; area shuttle
  • Parking: Free self parking

Room Amenities

Four Points By Sheraton Nairobi Airport offers 172 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. LED televisions come with premium cable channels. Bathrooms include baths or showers, dressing gowns and complimentary toiletries. This Nairobi hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hairdryers and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Bath or shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer available
  • Safe
  • Dressing gowns
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Four Points By Sheraton Nairobi Airport has 2 restaurants on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club, a steam room and a seasonal outdoor pool.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments and manicures and pedicures. The spa is open daily.

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Four Points By Sheraton Nairobi Airport offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Four Points By Sheraton Nairobi Airport

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 per person
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Sheraton Nairobi Airport Hotel
  • Four Points Sheraton Nairobi Airport
  • Four Points Sheraton Nairobi
  • Four Points By Sheraton Nairobi Airport Hotel
  • Four Points By Sheraton Nairobi Airport Nairobi
  • Four Points By Sheraton Nairobi Airport Hotel Nairobi

You should know

  • The seasonal pool will open on 20 January and close on 31 December.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.