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5.0 out of 5

"Very quiet and safe. We went for a 'staycation' for a couple of days and chose an apartment type room and had so much space, worth it if in budget. Br ... " More

By a verified traveller on Wed 07 Apr 2021

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Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£137* Per night/room 11 May - 12 May

Suite, 1 Bedroom (with Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (with Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Pool View (& Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, Pool View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Radisson Blu Hotel & Residence, Nairobi Arboretum ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Radisson Blu Hotel & Residence, Nairobi Arboretum

5 out of 5
Very quiet and safe. We went for a 'staycation' for a couple of days and chose an apartment type room and had so much space, worth it if in budget. Breakfast was lovely and plenty of choice. THe hotels staff were amazing in particular the breakfast staff who all went out of their way to accommodate us as well as John who helped us with luggage and to our room he was always friendly and welcoming and always greeted us with a smile. Check in experience was great, efficient and quick. Our stay was was not all perfect though...I was surprised at check out not to be asked how my stay was, was everything ok etc, In fact it was not. The visit to the hotel was a family visit to make use of the heated pool, I wanted to take my baby daughter swimming for the first time, in fact on the 3 days (2 nights) that we stayed the pool heating was not working (this cannot be blamed on covid as the pool was open). We just had to go to another hotel to swim, had I known I should have just stayed at the other hotel. Wi-fi was in general good but cut out a few times. I would probably return but would check in advance if the pool is functioning.

Posted by on 7 Apr 2021

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Comment from Hotel Management

8 Apr 2021 by JILL FAYAMA

Dear Guest, Thank you for taking the time to comment on your recent experience at Radisson Blu Hotel & Residence, Arboretum Nairobi. It is a pleasure to read that you enjoyed your overall stay with us. Apologies for not meeting some of your expectations during the stay. We will have a look into the concerns raised for future improvement of our services.

About the Radisson Blu Hotel & Residence, Nairobi Arboretum

Location Arboretum Road, Nairobi,

Property Features

  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar or lounge
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport pick-up
  • Parking: Free valet parking and self parking

Food & Drink

The hotel hosts a free manager's reception daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 2
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Radisson Blu Hotel & Residence, Nairobi Arboretum offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Radisson Blu Hotel & Residence, Nairobi Arboretum

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Long-term renters welcome

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and debit cards. Cash is not accepted. Long-term renters welcome.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-out is available.

  • One child stays free
  • Annual carbon offsets
  • Guest education on local ecosystems and culture
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Long-term renters welcome
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Hotel Names

  • Radisson Blu Hotel & Residence, Nairobi Arboretum Hotel
  • Radisson Blu Hotel & Residence, Nairobi Arboretum Nairobi
  • Radisson Blu Hotel & Residence, Nairobi Arboretum Hotel Nairobi

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Key (Foundation for Environmental Education)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.