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4.2 out of 5

"Beautiful decor. We were on the 6th floor, and could hear the A.C. condenser that were quite noisy. No iron which was unusual, but worth the stay. Gre ... " More

By a verified traveller on Mon 28 Aug 2017

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Classic Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
£95* Per night/room 12 May - 13 May

Deluxe Double Room, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

The spacious rooms at Eurostars Hotel Excelsior get high marks from our customers. During your stay, you're just a quick walk from Castel dell'Ovo. Features include free WiFi in public areas, plus a restaurant and a fitness centre. Built in 1905, this 4-star hotel has 122 rooms over 6 floors. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and minibars
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre
  • Guests really like the accommodation for the spaciousness and overall comfort
  • Just a 4-minute walk from Castel dell'Ovo and 10 minutes on foot from Piazza del Plebiscito
  • Train station drop-off shuttle service available for a fee

Eurostars Hotel Excelsior ratings based on 18 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Eurostars Hotel Excelsior

Everyone (14) Couples (2) Business (1)
4 out of 5

Posted by on 16 Oct 2019

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3 out of 5

Posted by on 3 Apr 2019

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4 out of 5

Central and close to shops and restaurants.

Beautiful decor. We were on the 6th floor, and could hear the A.C. condenser that were quite noisy. No iron which was unusual, but worth the stay. Great hotel for couples.

Posted by on 28 Aug 2017

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4 out of 5

Nice hotel. No beached

Comfortable hotel good service up to a point. There must have been a room service change over because the the change was noticeable. The beds not made properly. The last couple of days there was no chambermaid service and as this was unexpected we were left with fiery towels and room. Not cool as the room was too costly for poor service.

Posted by , from london on 24 Aug 2017

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5 out of 5
We spent two nights in the hotel and appreciated everything, in particular the possibility to play the grand piano in the hall! Great location, we also were upgraded to a superior room with view on the see and Vesuvio.

Posted by on 25 Dec 2016

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5 out of 5

The Excelsior-Excels

Pros: The staff first of all, the clean rooms and its location.
Cons: I can't think of anything. Honestly
Location: minutes away you can visit a castle. Turn left out of the hotel and there is a parade of places to eat, with great views of the sea and horizon.
The hotel was easy to find. Once outside, we were greeted by the doorman, he immediately took our bags and made us feel welcome. This was very important to us as this was our first visit to Napoli. The receptionist was also welcoming and made us feel at ease and quickly got us booked in. Also he gave us very useful information on things to do and places to visit in the area. The rooms were great, clean, quiet, well stocked fridge and lovely outside area with lovely view.

Posted by , from london on 19 Oct 2016

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3 out of 5
Das Hotel ist extrem in die Jahre gekommen. Der Preis ist nicht für das was geboten wird gerechtfertigt

Posted by on 8 Sep 2019

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3 out of 5
Bel établissement mais l’accueil est plutôt froid. Le personnel s’en tient aux formalités sans plus

Posted by on 1 Jun 2019

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4 out of 5

Posted by on 27 Feb 2019

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3 out of 5

Hôtel qui ne mérite pas 4 étoiles.

Malgré le marbre des pièces d'eau, le parquet à chevrons, les lustres en cristal et les meubles en marqueterie, les chambres sont vieillottes. La paroi vitrée de la baignoire n'est pas suffisamment large pour empêcher l'eau de couler au sol lors d'une douche, l'abattant des WC est dévissé et surtout, la climatisation fonctionne très très mal. Le petit déjeuner est correct, sans plus.

Posted by , from Paris on 24 Aug 2018

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About the Eurostars Hotel Excelsior

Location Via Partenope 48, Naples, NA 80121

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, a terrace, and tour or ticket assistance are also featured at the business-friendly Eurostars Hotel Excelsior. For a fee, parking is available. This 4-star Naples hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 6 levels
  • Built in 1905
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Naples International Airport (NAP) (15.6 km / 9.7 mi)
  • Train station: Montesanto Station (3.7 km / 2.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Eurostars Hotel Excelsior offers 122 forms of air-conditioned accommodation with minibars and a safe. Beds feature down comforters and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Luxury bedding
  • Down blanket
  • Bath or shower
  • Housekeeping (daily)
  • Safe
  • Telephone
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

Eurostars Hotel Excelsior has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Eurostars Hotel Excelsior

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Hospitality National Protocol (Italy)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 30 per person (approximately)
  • Self-parking fee: EUR 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Excelsior Hotel Naples
  • Excelsior Naples
  • Excelsior Naples Hotel
  • Hotel Excelsior Naples
  • Naples Excelsior
  • Naples Excelsior Hotel
  • Naples Hotel Excelsior
  • Eurostars Hotel Excelsior Naples
  • Eurostars Hotel Excelsior
  • Eurostars Excelsior Naples
  • Eurostars Excelsior
  • Eurostars Excelsior Naples
  • Eurostars Hotel Excelsior Hotel
  • Eurostars Hotel Excelsior Naples
  • Eurostars Hotel Excelsior Hotel Naples

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 1999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.