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Hôtel Alpes & Lac

3-star property
Place De La Gare 2, Neuchatel, NE 020 3788 4841
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4.4 out of 5
Excellent!
See all 46 ebookers Reviews

Points Of Interest

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Double Room, City View

Bed Count 1 Full Bed Maximum Occupancy 3 Max
£125* Per night/room 28 Apr - 29 Apr

Single Room, Lake View

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double Room, Lake View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Double Room Gare (Annexe)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Room, 2 Single Beds, Lake View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Twin Room, Balcony, Lake View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

During your stay at Hôtel Alpes & Lac, you're just a quick walk from Casino Neuchatel. Features include free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, 2 meeting rooms and a lift
  • Just a 5-minute walk from Casino Neuchatel and 8 minutes on foot from Theatre du Passage

Hôtel Alpes & Lac ratings based on 46 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hôtel Alpes & Lac

Everyone (32) Couples (9) Family (1)
4 out of 5

Posted by on 26 Jul 2023

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5 out of 5

Posted by on 24 Jul 2023

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5 out of 5

Posted by on 10 Apr 2023

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Comment from Hotel Management

30 May 2023 by Alpes & Lac

Bonjour Olivia, Nous vous remercions pour cette note exceptionnelle et nous réjouissons de vous accueillir à nouveau dans le futur. Meilleures salutations de toute l'équipe Alpes & Lac

5 out of 5

Posted by on 4 Mar 2023

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Comment from Hotel Management

12 Apr 2023 by Alpes & Lac

Cher Sergio, nous vous remercions d'avoir attribuer la note de 5/5 à notre établissement. Au plaisir de vous accueillir à nouveau prochainement. L'équipe Alpes & Lac

4 out of 5

Posted by on 3 Sep 2022

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5 out of 5

Posted by on 30 Aug 2022

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5 out of 5
Wunderbar !!

Posted by on 18 Aug 2022

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Comment from Hotel Management

18 Aug 2022 by Alpes et Lac Team

Hallo Doris, wir danken Ihnen recht herzlich für die gute Benotung und freuen uns, dass es Ihnen bei uns so gut gefallen hat. Gerne würden wir Sie wieder einmal bei uns begrüssen dürfen. Ihr Alpes et Lac Team

2 out of 5
Insonorisation insuffisante avec dérangement important du aux bruits de la rue, rideau occultant ne permettant pas de fermer complètement les fenêtres avec persistance de la lumière des lampadaires, matelas de mauvaise qualité, oreillers trop gros, tout cela entraîne l’impossibilité de dormir.

Posted by on 2 Nov 2021

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Comment from Hotel Management

3 Nov 2021 by La direction

Madame, Nous vous remercions pour votre commentaire et sommes navrés d'entendre que vous ayez été incommodé par des nuisances sonores durant la nuit. Les bruits émanant de la rue peuvent varier d’un jour à l’autre et sont malheureusement indépendant de notre volonté. Pour pallier cette éventualité, qui peut affecter le sommeil des plus sensibles, nous vous suggérons, comme lors de votre précédant séjour, de réserver une chambre côté lac lors de votre prochaine visite. Au plaisir de vous accueillir à nouveau prochainement. Meilleures salutations de toute l'équipe d'Alpes et Lac

5 out of 5
Sehr sympathisch Mitarbeiter Das zimmer war mega sauber hat mich sehr gefreut

Posted by on 31 Oct 2021

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Comment from Hotel Management

7 Nov 2021 by MM

Hallo Yasmim, vielen Dank für das nette Feedback. Wir freuen uns, dass es Ihnen bei uns gefallen hat und würden Sie gerne wieder bei uns begrüssen. Ihr Alpes et Lac - Team

5 out of 5

Posted by on 16 Oct 2021

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About the Hôtel Alpes & Lac

Location Place De La Gare 2, Neuchatel, NE 2000

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 2 meeting rooms available. A terrace, tour or ticket assistance, and vending machine are also featured at Hôtel Alpes & Lac. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Neuchatel hotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 3 levels
  • Built in 1872
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Neuchatel (QNC-Neuchatel Train Station) (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hôtel Alpes & Lac offers 30 accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Cable channels
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11 AM.

On-site venue – restaurant.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Sailing nearby
  • Windsurfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. Contactless check-in and contactless check-out are available.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately CHF 18 per person
  • Covered self-parking fee: CHF 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alpes Lac
  • Alpes Lac Neuchatel
  • Hôtel Alpes & Lac
  • Hôtel Alpes & Lac Neuchatel
  • Hôtel Alpes Lac Neuchatel
  • Hôtel Alpes Lac
  • Hôtel Alpes & Lac Hotel
  • Hôtel Alpes & Lac Neuchatel
  • Hôtel Alpes & Lac Hotel Neuchatel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.