26 Aug 2023 by Customer Service
Roland, it's disappointing to read about your less than satisfactory experience. Cleanliness is a top priority and we're truly sorry if you found it wanting. We regret any inconveniences with your room conditions and breakfast offerings. Additionally, our fitness area is important to us, and we're sorry if it didn't meet your expectations. Immediate steps will be taken to address these issues so that future guests do not encounter similar problems. We hope that despite these issues, you found our location convenient. We would welcome the opportunity to better serve you in the future.
7 Aug 2023 by Customer Service
Bertrand Clarke de, thank you for taking the time to share your feedback. We're glad you found our location nice and laid-back. We note your point about the crowded breakfast and the towel situation and will aim to improve these aspects of our service for a better experience. We hope that Holiday Inn Express Manhattan Midtown West will get the chance to serve you again in the future.
5 Aug 2023 by Customer Service
Thank you for taking the time to leave us a 4/5 rating, Daniel!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Holiday Inn Express Manhattan Midtown West.
23 Jul 2023 by Customer Service
Nous apprécions le temps que vous avez pris pour nous faire part de vos commentaires, Cyril.Notre personnel est très fier du service unique que nous offrons. Il est très décevant de voir que votre expérience avec nous n'était pas la norme que nous avons l'habitude de partager. Nous nous efforçons toujours de dépasser tous les besoins de nos clients. Nous ne manquerons pas de répondre à vos préoccupations en interne et nous aimerions vous montrer à quel point nous travaillons dur pour offrir à nos clients le meilleur service à l'avenir.Nous espérons partager une expérience plus positive avec vous bientôt.
24 Feb 2023 by Customer Service
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen, Matthias.Schön, dass Sie einen angenehmen Aufenthalt bei uns hatten. Wir freuen uns, dass Sie unsere erstklassige Lage und die großartige Aussicht genossen haben. Wir sind jedoch enttäuscht, dass Ihre Zeit bei uns alles andere als ideal war und Sie mit unseren Frühstücksoptionen solche Herausforderungen hatten. Die Zufriedenheit unserer Gäste liegt uns am Herzen, daher werden wir Ihre Bedenken in Zukunft mit unserem Team ansprechen.Wir freuen uns darauf, Sie bald wieder zu beherbergen, um eine positivere Erfahrung zu machen.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Room service (during limited hours) is available.
Recreational amenities at the hotel include a 24-hour fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, cash and mobile payments. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-in and contactless check-out are available.
