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"We were told there was minor exterior work taking place. What we did not realise until we arrived is that most of the front of the property was covere ... " More

By a verified traveller on Sun 05 May 2024

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Room, 1 King Bed, Non Smoking, Garden View (FREE Universal Express Unlimited^)

Bed Count 1 King Bed Maximum Occupancy 3 Max
£659* Per night/room 18 Jun - 19 Jun

Room, 2 Queen Beds, Non Smoking, Bay View (FREE Universal Express Unlimited^)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Accessible, Garden View (Roll-In Shower) (FREE Universal Express Unlimited^)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Club Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible, Garden View (Hearing) (FREE Universal Express Unlimited^)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Universal’s Loews Portofino Bay Hotel. During your stay, you're just a quick walk from Universal Orlando Resort. You'll find features such as free WiFi in public areas and a free theme park shuttle, plus 3 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy Italian cuisine at Bice Ristorante, one of the property's 5 restaurants and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to body scrubs, reflexology or massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Within a 15-minute walk of Universal CityWalk and Universal Studios Florida
  • Free theme park shuttle service
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Universal’s Loews Portofino Bay Hotel ratings based on 6 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Universal’s Loews Portofino Bay Hotel

Everyone (5) Family (1)
3 out of 5
We were told there was minor exterior work taking place. What we did not realise until we arrived is that most of the front of the property was covered with scaffolding and there was working going on every weekday. Some windows were covered up and also the whole Bay Area movement was restricted due to building work.

Posted by on 5 May 2024

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Comment from Hotel Management

13 May 2024 by Loews Portofino Bay Hotel

Thank you for your comments. We constantly look for ways to improve our product and services and from time to time, this includes enhancements to the property to create a more vibrant atmosphere for our guests. I apologize for the issues you noted and can assure you our priority is to provide a truly comfortable and memorable experience for all of our guests. We hope you will come back to visit us, and trust you will be impressed with our commitment to a superior product.

1 out of 5
Dirty, overpriced and needs updating. Our room was very dirty and needed to be cleaned again by house keeping. Hotel prices are 5* for 3* quality.

Posted by on 23 May 2019

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1 out of 5
This hotel is in need of modernisation, room repaint, new furniture and major overhaul.

Posted by on 29 Dec 2018

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5 out of 5
Great hotel with good, frequent boat transfers to city walk & parks.

Posted by , from Hampshire on 22 Sep 2018

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5 out of 5
Great Hotel, loved the pool and lazy river. Got a bit fed up of the food choices after 4 or 5 days though. Would go back again, although other Universal hotels offer fast pass (for a bigger fee).

Posted by on 17 Apr 2018

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5 out of 5

Great Club Lounge

Pros: The club lounge
The hotel is beautifully themed and has a more serene feel compared to the other on-site Universal hotels. Booking the club level gave access to the lounge with various food and drink options throughout the day; the staff here were extremely friendly and helpful. transport from hotel to the Universal theme parks was swift and regular.

Posted by , from Sussex, U.K. on 9 Oct 2017

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About the Universal's Loews Portofino Bay Hotel

Location 5601 Universal Blvd, Orlando, FL 32819

Renovations + Closures

The property will be renovating from 28 July 2023 to 31 December 2024 (completion date subject to change). The following areas are affected:

  • Exterior

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Property Features

Universal’s Loews Portofino Bay Hotel offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a sauna. There are 5 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. You'll find a business centre on site. Event space at this hotel measures 42000 square feet (3902 square metres) and includes a conference centre. A fitness centre, spa services, and a terrace are also featured at the family-friendly Universal’s Loews Portofino Bay Hotel. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Orlando hotel.

  • 750 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 42000 sq ft of conference space
  • 3902 sq. m of conference space
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Free theme park shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Universal’s Loews Portofino Bay Hotel offers 750 accommodations with iPod docking stations and a safe. 42-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include dressing gowns, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Microwave available
  • Coffee maker
  • Hypo-allergenic bedding
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily.

Bice Ristorante – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.

Mama Dellas Ristorante℠ – This restaurant specialises in Italian cuisine and only serves dinner. A children's menu is available. Reservations are required. Open daily.

Trattoria del Porto™ – This restaurant specialises in Italian cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

Sal's Market Deli – This bistro serves breakfast, lunch and dinner. A children's menu is available. Open daily.

Splendido Bar & Grill – This restaurant is located by the pool. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a waterslide and a sauna. Other recreational amenities include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

  • Golfing nearby

Spa Services

The on-site spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23) *Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions apply

^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure. Not valid at Universal Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests must provide a copy of their government-issued photo I.D. in advance
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults and USD 5 to 20 for children
  • Covered self-parking fee: USD 33 per night (in/out privileges)
  • Valet parking fee: USD 42 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Loews Portofino
  • Loews Hotel Universal
  • Loews Portofino Bay Hotel Universal Orlando
  • Loews Portofino Bay Hotel Universal Orlando Orlando
  • Loews Portofino Bay Universal Orlando
  • Loews Portofino Bay Universal Orlando Orlando
  • Loews Portofino Hotel
  • Portofino Hotel Universal
  • Portofino Loews Hotel
  • Universal Portofino Hotel
  • Universal's Loews Portofino Bay Hotel Orlando
  • Universal's Loews Portofino Bay Orlando

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.