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"Great hotel with good, frequent boat transfers to city walk & parks. " More

By a verified traveller on Sat 22 Sep 2018

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Room, 1 King Bed, Non Smoking, Garden View

Bed Count room.options.bedSize. Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking, Bay View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Club Room, 2 Queen Beds, Non Smoking (Portofino Club)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Non Smoking (Despicable Me Kids Suite)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking, Bay View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Universal's Loews Portofino Bay Hotel. During your stay, you're just a quick walk from Universal Orlando Resort. You'll find features such as free WiFi in public areas and a free theme park shuttle, plus 3 outdoor pools. This 4-star aparthotel has 750 apartments over 6 floors. This property offers pet-friendly amenities, such as food and water bowls. Free WiFi and a flat-screen TV are available in each apartment.

  • Each apartment offers an iPod docking station, 24-hour room service and a flat-screen TV
  • Free WiFi
  • Enjoy Italian cuisine at Bice Ristorante, one of the property's 5 restaurants and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the beds and the area's walkability
  • Steps from Universal Studios Florida and 12 minutes on foot from Universal CityWalk
  • Free theme park shuttle service
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Universal's Loews Portofino Bay Hotel ratings based on 5 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Universal's Loews Portofino Bay Hotel

Everyone (4) Family (1)
1 out of 5
Dirty, overpriced and needs updating. Our room was very dirty and needed to be cleaned again by house keeping. Hotel prices are 5* for 3* quality.

Posted by on 23 May 2019

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1 out of 5
This hotel is in need of modernisation, room repaint, new furniture and major overhaul.

Posted by on 29 Dec 2018

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5 out of 5
Great hotel with good, frequent boat transfers to city walk & parks.

Posted by , from Hampshire on 22 Sep 2018

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5 out of 5
Great Hotel, loved the pool and lazy river. Got a bit fed up of the food choices after 4 or 5 days though. Would go back again, although other Universal hotels offer fast pass (for a bigger fee).

Posted by on 17 Apr 2018

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5 out of 5

Great Club Lounge

Pros: The club lounge
The hotel is beautifully themed and has a more serene feel compared to the other on-site Universal hotels. Booking the club level gave access to the lounge with various food and drink options throughout the day; the staff here were extremely friendly and helpful. transport from hotel to the Universal theme parks was swift and regular.

Posted by , from Sussex, U.K. on 9 Oct 2017

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About the Universal's Loews Portofino Bay Hotel

Location 5601 Universal Blvd, Orlando, FL 32819

Property Features

Universal's Loews Portofino Bay Hotel offers its guests 3 outdoor swimming pools, a waterslide, a sauna, and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Public spaces have free WiFi. You'll find a business centre on site. Event space at this aparthotel measures 42000 square feet (3902 square metres) and includes conference centres. Spa services, a terrace, and tour or ticket assistance are also featured at the family-friendly Universal's Loews Portofino Bay Hotel. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Orlando aparthotel.

  • 750 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 2 bars or lounges
  • 42000 sq ft of conference space
  • 3902 sq. m of conference space
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Free theme park shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Universal's Loews Portofino Bay Hotel offers 750 accommodations with iPod docking stations and a safe. 42-inch Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include dressing gowns, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Microwave available
  • Coffee maker
  • Hypo-allergenic bedding
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Bice Ristorante – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.

Mama Dellas Ristorante℠ – This restaurant specialises in Italian cuisine and only serves dinner. A children's menu is available. Reservations are required. Open daily.

Trattoria del Porto™ – This restaurant specialises in Italian cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

Sal's Market Deli – This bistro serves breakfast, lunch and dinner. A children's menu is available. Open daily.

Thirsty Fish™ – This wine bar specialises in Italian cuisine and only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a waterslide and a sauna. Other recreational amenities include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

  • Golfing nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Please refer to the Universal Orlando app for additional safety guidelines and hours of operation. In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at Universalorlando.com/safetyinfo. Visitors should be aware of and comply with government guidelines regarding travel restrictions and mandatory quarantines before visiting our destination.

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s20)

* Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando, and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 per room
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Staff at the property wear personal protective equipment; guests are provided with hand sanitiser; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wear personal protective equipment
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free: Maximum age 17
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Children stay free
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 3
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 40 for adults, and USD 5 and USD 20 for children (approximately)
  • Covered self-parking fee: USD 28 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Loews Portofino
  • Loews Hotel Universal
  • Loews Portofino Bay Hotel Universal Orlando
  • Loews Portofino Bay Hotel Universal Orlando Orlando
  • Loews Portofino Bay Universal Orlando
  • Loews Portofino Bay Universal Orlando Orlando
  • Loews Portofino Hotel
  • Portofino Hotel Universal
  • Portofino Loews Hotel
  • Universal Portofino Hotel
  • Universal's Loews Portofino Bay Hotel Orlando
  • Universal's Loews Portofino Bay Orlando
  • Universal's Loews Portofino
  • Universal's Loews Portofino Bay Hotel Orlando
  • Universal's Loews Portofino Bay Hotel Aparthotel
  • Universal's Loews Portofino Bay Hotel Aparthotel Orlando

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.