Hai Yen Family Resort

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cashless payment methods are available for all transactions. At check-in, guests must provide a negative COVID-19 test result.

• Guests must provide health documentation
• Guests must provide a negative COVID-19 test result
• Negative COVID-19 test result must have been issued within a specific period before check-in: 24 hours
• Minimum age for negative COVID-19 test result requirement: 6
• Property does not offer on-site COVID-19 testing
• Cashless transactions are available
• Staff temperature checks are not conducted regularly
• Temperature checks are not available to guests
• Masks are not compulsory at the property
• Contactless food service / room service is not available
• Reservation is not required for facilities on-site
• Property confirms they are implementing guest safety measures
• Contactless check-out is not available
• Staff wears personal protective equipment
• Mobile key entry is not available
• Protective clothing is not available to guests
• Food service has not been amended for enhanced safety
• No shield between guests and staff in main contact areas
• Guests are provided with free hand sanitiser
• Staffed front desk
• Social distancing measures are not in place
• Contactless check-in is not available
• No rollaway/extra beds available
• No cots (infant beds) available
• Property is not currently implementing any enhanced cleaning measures
• No lifts
• Individually-wrapped food options are not available
• No gap period between guest stays