16 Jan 2017 by Adam
Dear Nina, first of all, let me thank you for taking your time and posting this feedback. I am terribely sorry for all the problems that you went thru during your stay, I would like to assure you that this is definitelly not our standard service. Concerning the electricity and water failure, this was an accident caused by the construction in the neighborhood and we weren´t informed at all about it, so we couldn´t let anyone know. Whole other story is the how our staff handled the situation and I would like to assure you again, that this will be taken care of and won´t happen again. By the time you were leaving you were informed, that the refund will definitelly come, but it was neccesary to talk about it with our Front Office Manager, who was about to contact you today and arrange the total ammount. This was all a huge misunderstanding and I am really sorry that you had to go thru this whole thing. My collegue will still be contacting you regarding the refund. Kind Regards, Adam Operation Manager
The property is closed between 1 August and 31 March.
4 Arts Apartments by Adrez Living offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. The business-friendly 4 Arts Apartments by Adrez Living also features express check-out, shopping on site, and a lift. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Prague apartment is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
4 Arts Apartments by Adrez Living offers 15 accommodations with laptop-compatible safes and coffee/tea makers. This individually decorated and furnished accommodation has separate dining areas and includes desks. Fridges and microwaves are provided. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include an iron/ironing board and blackout curtains.
Special check-in instructions:
This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. There is no front desk at this property. The check-in location differs from the property location. Check-in location: [Jílská 9, 110 00, Praha 1]. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.
Guests planning to arrive outside of normal check-in hours can make use of the 24-hour reception located at Petrska 4, Prague 1.
4 Arts Apartments by Adrez Living offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Jílská 9, 110 00, Praha 1
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Host has indicated that there is a carbon monoxide detector on the property
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires payment in full at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector and a fire extinguisher in all accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
